Sales Customer Service

Alan Heckendorn

Phone# 619-***-**** ****.***********@*****.*** www.linkedin.com/in/AlanHeckendorn

Sales Director

Results-driven sales leader with strong technical knowledge and extensive experience in business development and management across the Electrical market serving OEM’s, end users and electrical and solar contractors. Solid history of managing long-lasting partnerships with key stakeholders to achieve sales targets. Adept at creating new business strategies to deliver revenue growth across multiple territories. Sales leader with ability to manage cross-functional teams to enhance operational efficiency and attain organizational objectives whilst driving excellent results and first-class employee development.

Areas of Expertise

Consultative and Relationship Selling • Market and Competitive Analysis • Account Development and Management

Talent Management • Profit & Loss Accountability • Conflict Resolution • Customer Service • Team leadership

Performance Improvement • Negotiation Skills • Revenue and Profit Growth • Problem Resolution

Professional Experience

OneSource Distributors, Oceanside, CA 2010 – 2019

Senior Director Industrial Sales Southern Region, 2018 – 2019

VP of Industrial Sales, 2016 – 2018

Sales Leader Southern Region, 2010 – 2016

Raised sales by 18% while educating new leaders and managing sales of $130M and EBIT for Mexico, Orange County, San Diego, and Arizona market.

Attained new service model offering without increasing headcount by designing and implementing pipeline management and company CRM system.

Boosted internal productivity and goals by developing 3-5-year sales strategy, augmenting direct sales, and improving market segmentation through liaison with team members.

Ensured seamless transformation of new businesses into ongoing operations, while working at other locations.

Rexel Holdings USA, San Diego, CA 1986 – 2010

Area Manager

Held full accountability for supervising and scheduling a high-performing team to perform in all markets.

Administered all aspects of annual budgeting and P&L while ensuring overall operational excellence.

Gained promotion for maximizing annual profit and sales of different locations, including Los Angeles, San Diego, Imperial County, and Arizona.

Achieved revenue worth of $60M by serving as a leading EBIT producer for consecutive 13 years within the region.

Built an impressive record of advancement by pursuing new markets and avoiding money loss

Steve O’Kane and Associates, Salt Lake City, Utah 1982 – 1986

Manufactures Representative

Positioned as an Outside Salesperson for managing and increasing sales of Utah, Idaho, and Montana.

Education

Bachelor of Science, Marketing, Ball State University, Muncie, IN

Training

Negotiating for Success - “Incites” On Leadership

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