B.E; MBA; (FMP); (SFP)
firstname.lastname@example.org / www.linkedin.com/in/facilitiesexpertarshad / UAE
Senior Facilities Management Professional
Built Environment Specialist
(> 29 Years of Total Built Environment Experience; 14 Years in Senior Facilities Management Roles in UAE) A highly experienced and seasoned Facilities Management professional, with more than 29 Years of Built Environment experience (14 Years in UAE in Senior Facilities Management Roles), in companies & divisions in the Facilities Management Business, with roles within Operations & Maintenance ; Service delivery excellence, including Strategy Setting, Procurement, Value chain Management, Revenue Management. Direct reports of average more than 30 Facility & Account Managers ; average >350 Grounds Personnel, excluding Outsourced Manpower, OEM Support, Extensive team of Soft services, with an average Life cycle turnover of AED 100 Million. Created detailed SOP's and Operations Protocols and Manuals, customizing them to suit clients and contracts. Commercially astute with an innate ability to identify Business opportunities, processes and performance improvements to enhance output with effective control on service delivery and quality. A key influencer in negotiating contracts and managing supplier-client relationships achieved 30% cost savings by effective procurement management; excellent process and documentation skills along with a technically sharp ability to identify, source, mitigate and manage business risks and continuity. Solid understanding of cross-cultural requirements and a 360 degree exposure in the Built environment, Green Field and Brown Field, enable to manage multi-faceted business relationships while being focussed on customer needs. Achieved average 20-25% Savings by Energy conservations Measures adopted in the facilities. Major Associations & Clients:
Dubai Health Care city; Dubai internet city; Emirates Air lines Headquarters; Jones Lang LaSalle JLL; Tecom; Dubai Science park;; Qatar Foundation; Wasl asset Management; Mussanada; Dubai Holdings; leading free hold developments etc. Reliance Industries, UBS AG; Bank of America; Ford Motors; Phillip Holzmann AG; Accenture; Microsoft Development Centre.
SKA & KPI - adherence / strategy
Budgeting & Cost control; Life
cycle cost balancing CAPEX vs
Risk Analysis and Mitigation
Leadership and Strategic Business Lead Problem Analysis and Resolution Integrated FM - Hard and Soft + O&M expertise
Structuring and Restructuring/
Management System and Process
Customer Focussed Delivery
Staff Development and
Mentoring, Hands on
Astounding Communication skills Efficient Contracts Management and Procurement
Revenue Management and
Top and Bottom Line
Thorough knowledge of CAFM / FM
Tendering and Cost Management
- Bid Management/ Pre-
Qualification to Close out
Excellent People, client,
stake holder management
Integrated Facilities Management Specialist & Subject Matter Expert
Operations and Maintenance of Facilities, Operations and Process control. Project Transitioning and Takeover / handover; Close out assistance; Asset management / CAFM
Strategic Business Unit Head - Tendering / Costing / Business development / Operational Excellence / Setting up procedures / systems to implement projects; Sustainable protocol initiation / Leveraging market leads Acclimatization to change
Revenue management - Cost Control / Budgeting and Cost Allocations / Overhead Management / sharing and passing advantage
Facilities Management exposure at International Levels – JLL / UBS Bank / Microsoft / Ford Motors / Phillip Holzmann / Reliance Industries…
Start-ups and strategic / new business initiatives / Market & Trend Analysis
Stake Holder Management - Internal + External + End user.
Multi Location coordination - Computer Aided Management Systems and Project Tracking software support
Bench marking and adherence – MIS and Improvement Plans
CAPEX Vs OPEX : Optimisation of Costs / Risk Mitigation / Business continuity Plans BCP
Pricing / bids / negotiation / RFP management / Tendering & costing / Vendor Management – Identification of need to procurement to Contracts Management.
Performance Management of Internal and External Stake holders – End users / Service Providers/ Vendors / OEM support / Projects Coordination / DLP & Technical Snagging and Conditional Reporting
Standardization and protocol management
High Precision Contracts Documentation / scoping and integration with CAFM and CMMS
Prepare and add value to tender submissions- customer relationships skills to achieve goals
Presentations to Management and Board level- MIS / Strategies Setting & Re-setting and Vision Mapping / Executing new plans strategies for Business development and Innovations.
SLA & KPI environments – Industry Vs Competition Mapping
Integrated Facilities Management IFM -
Hard Services - Complete Operations and Maintenance ( O&M ) ; OEM Management ; Annual Maintenance Contracts ; Installations and Testing Commissioning ; Snagging and De-snagging ; DLP Management, Pools and water features, HVAC- Low side and High Side, Complete MEP, Electrical systems, LV systems, Fire and Ancillary, Building Fabric etc.
Energy Management & Facility Energy Audits - Ashrae Levels as required.
Soft Services - House Keeping and Cleaning ; Landscaping and Grounds Management ; Pest control ; Waste Management & Disposal
Watch N Ward services - Security ; Guarding ; Special Services like Cash Handling
MEP & Civil works - Projects - small to medium; Installations; T&C; Auditing - Take over and Handover protocols.
Retrofits and Refurbishments, Interior Fit out management – Coordination and execution support. Core N Shell Developments
Built to Use & Lease Hold development -Lease / after lease / End of Lease Management. 3
Energy management & Sustainability: FM Management Systems / Asset Management Systems - Awareness & Exposure to ISO 55000 (previously PASS55) and the upcoming and most required standard for the FM industry ISO41000.
Quality Management Systems - 9001 / 18001 / 14001 - Complete working and policy involvement and usage in Operations
Achievements and Client Benefits:
>50 Mil Sq. Ft of Habitable built space -Acquired and Managed of under direct Operational Control with various clients.
Major Accounts: Tecom Projects like - Dubai Health Care City; Dubai Studio City; Dubiotech Nucleotide Lab Facility -Science Park ; Ministry of Health (DHA) ; Free Hold Towers and Mixed Use developments; Banks; Malls -Retail & Leisure Chains
Setting up of Stand-alone retail spaces in Malls and communities / Exhibitions & Events / Lease Hold development / Built to Use space design to move in / Core and Shell space – take over + design Brief + Project Management + Installation & T& C + Handover to end user + Operational Steady state maintenance.
High end Electro- mechanical Installations include – District cooling Networks ; BMS systems ; Grey water management ; Energy solutions ; LV systems ; Access control and Barriers ; Emergency lighting ; Fire suppression systems etc. etc.
CAFM: Was instrumental in developing a CAFM system – custom building it to suit the Local Clientele and the geography.
Complaint Management System – CMMS – developed a web based system with applications residing on Apple and Android OS for ease of accessibility and transparency.
CAFM Systems like FSI - Concept and Maximo; apart from developing a custom Built CAFM system to integrate with the CMMS system.
IT improvements – Build and sustaining on a GPRS enabled Call handling mechanism -With handheld o Complaint management system; Vehicle and Fleet Management System; Attendance and o Management Business Appraisals
Project Management: Authored the process of scope delineations to suit local geography / Tenant Manuals / Involvement of FM from Design stage.
Life cycle cost control
International Partnering and Strategic Tie ups - Co Branding and Collaborations
Restructured organisations to suit Business needs
SLA / KPI criteria built into the system
Synergy identification and management
Marketing & Business Development – Provided an international Look to the existing systems – Grooming of Staff / Vehicles / IT development. / Show casing in Expos / Print and Media exposure.
QMS : Authored and penned the complete documentation for 9001 / 18001 / 14001 - including all Work Instructions ;PTW's ;Check Lists ; Risk Assessments; Business Continuity Plans ( BCP) 4
Facilities Management - Division Head – AA FM LLC / German Arab Group of companies : 2016 Business unit lead; coordination within the Group / Business Module development for future expansion and value engineering.
Strategic Business Departmental Head
Direct BU lead for all service lines of the Buildings division – Projects – Initiation to Close out / TFM - Hard & Soft / Watch n Ward / / DLP management / Handing over & Taking over / Transitioning and steady state management Key roles
Inter and Intra Business needs management, Budget / Life cycle costing / Turnover Management
Business development – Tendering / Negotiations / Freeze & Sign off
Energy Management – ROI and M&V plan scrutiny and monitoring
Formulation of proposal strategy RFP /Q – Float to award, Risk/Opportunity analysis Client benefits achieved:
Cost Control – thru efficient Transitioning / Incubating / Move management / Benefit analysis reviews.
Life cycle cost advantage – involvement of FM at design stage
Procurement and value engineering, Better sourcing for client requirements, Vendor procurement / identification and sourcing.
Standardization of systems – Authored the Asset Management & FM standards and laid out the Business and Operational Policies.
Energy management – Provide savings solutions and adopting appropriate technology / Automation / Design management etc.
ETA FMS – Total Facilities Management Head – General Manager : 2006 -2016
Senior Facilities Management Division Head
Strategic Business departmental Head - Development of New business ; Tendering & costing – Procurement of High Value service Contracts ; Project consultancy and Project Management expertise
Operations and Management of services- Integrated Program of Space and Facilities Management & Multi-disciplinary FM service partners delivering services.
Lead all planning activities and contribute to corporate planning at a strategic level with the presentation of information.
Partnering and collaboration; New Business initiatives; Corporate planning and Budgeting; Recruitment and international business management.
CAFM – Design / customize and improve the software by integrating intra departmental inputs. Have developed the regions first PDA held Dash board for the Total Complaint Management system, working alongside a Barcoded Asset map with GPRS web enabled Hand held devices that transmit real time information on the status of any asset.
Handling hands on operations of more than 30 Project Managers & Engineers and a services delivery team of multiples of Hundreds.
Dubai Studio City / Dubai Science Park / Dubai Health Care City / more than 1000 residential units / Mixed Use developments / Involved in Major FM consultancy for Qatar Foundation / Colleges & Universities in Dubai Academic city / Major Infrastructure project Management & FM transitions / Free hold Communities in Dubai – Villas and High Rise / Complete hands on Operations of Total Facilities Management .
M/s Jones Lang LaSalle, Asia Pacific, India, PDS – Senior Regional Manager: 2003-2006 Involved with Project Management of setting up of Facilities- Green Field and Brown Field / Campuses for leading clients – Accenture, Microsoft ; UBS ; Bank Of America ; CSC ; 5 star hotel ; Residential and Townships etc, Managed major projects with due focus on Build-to-suit facilities. Coordination between PDS and CPS
Lead for complete Project Management up to closeout, including Base Build monitoring.
Client (CRM) role with share-ware capabilities on Delphi, Prolog. and BIM.
Business Module development for future expansion and value engineering.
International vendor management
Key Roles include:
Architectural coordination & Space planning
Design & Contracts management
value engineering / pre qualifications / vendor selection and management
initial evaluation of RFP
Vendor Analysis / Pre qual / compare / value engineer / Freeze
formulation of proposal strategy
Tendering & Award, Budget Control & Billing
Transition. Incubations & Facilities management
Move / Change management
State of the Art Utility Installations – Lighting / Projection systems / Audio Video / interiors / acoustics / floor and roof finishes / specialized finishes / MEP works
Coordination with Base build / Landlord utility / Terminations and testing & Commissioning.
Built Space Project management: High Value Interiors including all aspects - Civil / Electromechanical / Testing and Commissioning / Transition / IT; Procurement and Vendor Management, Contracts Management, Design Management and Approvals,Team Management, Change Management & Move Management
UBS AG of Switzerland – Complete Green Field development - Design / Procurement / Construction – Project Management / Interior Fit out / Incubation – Move and Change Management / Steady State operational Transition.
Microsoft Dev Centre – Close out Management and Transitioning to Facilities and Steady State for JLL.
Accenture Business Processing Centre 4 MIL Sq. Ft of Commercial & Mixed Use Space with state of the art design and incubating centres.
Reliance Industries Ltd. – Buildings and Facilities Specialist : 2000-2003 Multi city and Multi Location - Design / Project manage / built and Hand over of all Info-comm related Buildings and National Back bone for a complete Region. Involved with India’s largest and most sophisticated NOC - Node Operation Centre at Hyderabad for Reliance.
Phillip Holzmann AG, Germany – Project Manager : 1997-2003 Cost; Contracts; Project Management; MEP Installations and Testing and Commissioning; DLP management; Transition to Facilities Management and Operations and Maintenance.
Ford Motor Plant 3Mil M2 of Cars and ancillary parts Production space and Floor houses. - Plant Construction / Equipment T&C / Project Management / Move in Management / Tenant management.
Motherson Car parts Plant for Ancillary Units for Ford Motors.
Matsushita – National Panasonic Japan Air conditioners Manufacturing Plant
Phillips India - 2Mil M2 of Mixed use Development.
Indian Railway Construction Co / IRCON : ALSA - Project Manager : 1990 -1997 Project manager for the India's prestigious railway project. I was involved in the complete Green Field development from Design Stage to Operational Steady state, for India's First Overhead Railway system MRTS at Chennai, India Railway transit passenger Stations and Amenities. A project of the Indian Railways and executed by IRCON- Indian Railway construction Co Ltd. The project duration of almost 8-9 years built the valuable experience in all aspects of Railway Buildings and Facilities requirements – Design, Contracting, Project Management, Construction and post construction DLP management to Steady state handover to Operations – Testing Commissioning, coordination with all allied departments.
Bachelor of Engineering - 1989 -University of Madras
MBA: Post Graduate Diploma in Business Management
IFMA : Sustainable Facilities Professional SFP & FMP ( In process)
Trained Internal Auditor
PROFESSIONAL / ACADEMIC HONORS AND AWARDS
Presentation of Technical Papers / Seminars / Presentations in various Technical Forums
World FM Congress : Key Presenter : Technical Paper Presented in UAE's First FM Congress - " Unboxing FM in Difficult Times"
IFMA - Papers and Webinars
FM Expo - Discussion Panels and Discourses
School - Al India Ranker.
United Nations Certificate holder for achieving Excellence in junior to Senior Level.
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