Mobile :

+971-*********

Address :

Abu Dhabi _UAE

Permanent home address

Casablanca,Morocco

Email address

ada9wl@r.postjobfree.com

About Me

DOB & PLACE: 03/11/1983

tafetachte,Morocco

Height: (175cm)

Passport No:AE7184232

DOI – 20/06/2019

DOE – 20/06/2024

Visa Status :

Residence

Nationality:

Morocco

Language:

Arab, French, English

References are furnished

upon request

Name:ADIL ABIDE EL MOKHTAR

Competency Summary

Experiences:

Knowledge of the professional banquet server

Knowledge of food hygiene

Knowledge of the great customer service

Knowledge of the hotel industry

High quality work even under pressure.

Efficient planning.

Objectives :

Team player; eye to details and quality; Enthusiasm with strong and effective communication skills, analytical thinking, problem solving and decision making; strong ability to learn, adopt, improve new responsibilities, initiative and commitment to achieve.

Express excellent personal Presentation and grooming disciplines that will reflect and complement the highest standards of the company.

Creative; Involve new project.

Career History

Al Ain Distribution Company July,2015 to Present

Abu Dhabi _UAE

Customer service representative

Customer service representatives help customers with complaints and questions.

Give customers information about products and services, take orders, and process returns. By helping customers.

Understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Identify and assess customers' needs to achieve satisfaction.

Customer support specialists provide specific information regarding bills.

Answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Manage large amounts of incoming calls.

Answering product and service questions; suggesting information about other products and service.

Process orders, prepare correspondences and fulfill customer needs Abu Dhabi Islamic bank october2014 to May 2015

Abu Dhabi _UAE

Education

-2000 to 2003 : Ibn Rochd

College, secondary school

Casablanca,morocco

- 2004 to 2006:two year

university Hassan the second,dpt

English, Casablanca-morocco

Computer Skills

MS Office and Excel

Applications, Power Point

Software Applications,

World Wide Web, Fidelio

and other

TRAININGS & SEMINARS

Stress

Management

(Cardiopulmonary

Resuscitation).

Handling

Complaints.

Customer service call center

Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

Answer customer questions about basic banking services, such as account balances and interest rates and fees.

Call for immediate answers to questions regarding their checking and savings accounts, loan applications and credit cards. It is the call center representative's job to actively listen to, troubleshoot and resolve customer problems and concerns.

Obtains client information by answering telephone calls; interviewing clients; verifying information. ... Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information.

Handling different topics.

Important component to delivering speedy and reliable customer service.

Answering or making calls to clients to learn about and address their needs, complaints

Royal Catering LLC September 2012 to August.2014

Abu Dhabi,UAE

Waiter

Providing excellent wait service to ensure satisfaction.

Taking customer orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed.

Responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions.

Checking the hygiene and ensuring the time limits are not extend for the prepared meal as mentioned in the health authority procedures

Duties include setting patron tables and buffet areas for service. During service, a Banquet Server accommodates all guests and is responsible for replenishing buffet food, refilling beverages, removing dirty dishes from tables and assist in additional tasks to help facilitate a smooth and efficient service.

Preparing the daily activity reports for my assigned companies.

Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet

Land mark group May 2008 to July 2009

Dubai,UAE

Sales man

Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers. Maintaining positive business relationships to ensure future sales.

Welcomes customers by greeting them; offering them assistance. ... Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions.

Giving sales presentations to a range of prospective clients.

Preparing weekly and monthly reports.

Negotiating all contracts with prospective clients.

Generating leads.

Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients.

Identify opportunities produce leads and book appointments for the sales force with me emphasis on high quality leads.

Work closely with marketing team to achieve sales objectives.

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