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Support Technical

Nepean, ON, Canada
January 11, 2020

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Abe Zerahaimanot email:

Phone: 613-***-****


For more than 10 years, I have been working and technically involved in IT industry, in the administration and maintenance of servers, VMware virtualization, Dell EqualLogic PS Series (SAN and QNAP), Storage Backup ( VERITAS NetBack-Up and Dell AppAssure ), VoIP Technology, ThinClient configuration, support Microsoft office products, multifunction printers, desktop technical support as well as a vast array of additional technologies inclusive of both hardware and software.

From June 2012 to December 2018, I was engaged in a position where I can achieve organizational goals by providing IT services to the Ottawa Cardiovascular Centre located at 1355 Bank St. and 5929 Jeanne D'Arc Blvd. Orleans, Ottawa.

Professional Experience

Reference #3

Ottawa Cardiovascular Centre (through Dragon IT, Inc.)

IT Operations Support Specialist

June 2012 - December 2018 (6 years 7 months)

Ottawa, Canada

-Handled VMware virtualization with 3 hosts and 10 virtual servers, administer using FogLight VM Monitor

-Dell EqualLogic PS Series (SAN - Storage Area Network and NAS - Network Attached Storage)

-Provided network administration, Windows server 2012/2008 & Networked IT peripherals

-Administered and maintained AD user accounts and Group Policy

-Supported ABELMed EHR - EMR / PM - electronic medical records application

- Supported Veeam Backup and Replication on Nimble Storage

- Responsible for endpoint protection VIPRE Enterprise for IT security

-Maintained hosted mailing system

-Provided Dragon Naturally Speaking training and technological support

-Dell AppAssure 5, responsible for data storage and recovery, prior to Veeam backup

-Provided Desktop Technical Support single-handedly

-Lead technologist on a Windows 7 and 10 migration on a mixed e

-Supported DigiTel Dictation and Transcription and end-users

-Managed networks and supported users using an IT platform (N-able N-Central service)

-Configured equipment with assistance from vendor or other computing resources

-Tracking inventory of hardware and adhere software licenses polices

Professional Experience – Page 2 cont’d…..

Reference #2

Fuelled Networks

IT Technical Support

March 2012 - June 2012 (4 months)

Kanata, Canada

-Completed implementation of AuthAnvil Two Factor Authentication (2FA) project and successfully demonstrated the Project to the Director of Service Delivery as well as the President of the company.

Based on my project presentation; the company decided to support the application to its line of business and I was assigned a new project on how to deploy the AuthAnvil Two Factor Authentication as a "Hosted Service". However, I left the company to work as a fulltime employee for Dragon IT at one of its main clients the Ottawa Cardiovascular Centre.

-Provided Network and Desktop Technical Support

-Assisted with Windows 7 migration

Reference #1

McCarthy Tetrault LLP

System Operations

February 1999 - November 2009 (10 years 10 months)

Ottawa, Canada

-Supported Windows server 2003 and networked IT peripherals

-Provided technological support to Dragon Naturally Speaking users

-Supported VoIP telephone system / Cisco Unity and Call Manager

-Supported Litigation software users ( Summation )

-Assisted on training new users in office wide standard applications

-Provided support for CarpeDiem ( Time Entry / Tracking ) and DocsOpen user account

-Responsible for data storage and disaster recovery ( VERITAS NetBack-Up )

-Supported TANDBERG videoconference / MCU

-Administered and supported GroupWise users mailing account

-Handled IT related asset management for the Ottawa branch office

-Provided Desktop Technical Support

Educational Background

Willis College of Business and Technology Ottawa

Diploma, Computer Networking Technology · (2010 - 2011)

Willis College of Business and Technology Ottawa

Diploma, Computer Systems Network Technology · (1997 - 1998)

Algonquin College of Applied Arts and Technology

Diploma, Computer Systems · (1993 - 1996)

Certifications & Courses – Page 3 Cont’d….

-Microsoft Certified IT Professional Microsoft Certified

-Microsoft Exchange Server 2010 Course number 70-662

-Microsoft Exchange Server 2010 Course number 70-663

-Microsoft Systems Engineer Microsoft Certified

-Microsoft Windows Server® 2008 Course number D413-7166

-Microsoft Windows Server® 2008 Course number D443-1909

-Microsoft Windows Server 2003 … Course number D364-7488

-Microsoft Windows Server Administrator … Course number D444-0962

-Microsoft Windows® 7 ……. Course number C167-5726

-CompTIA Network+, Certified Course number N10-005

-CompTIA A+, Certified Course number 220-801

-Cisco Network - CCNA Course number 640-816

-Dragon Naturally Speaking Trained by eDistBusines

-IT Support Ticketing System Kaseya / ConnectWise / AutoTask

-AuthAnvil Two Factor Auth (2FA) Trained by Scorpion Software online

-AppAssure Data Protection Trained by Dell online resource

-VMware virtualization and storage Trained by Dell online resource

-Veeam Backup & Replication Trained by Veeam online resource

-SolarWinds N-Central Trained by N-able

-Cloud Service Office 365 Microsoft registered online resource

-Canfitpro personal trainer Trained by GoodLife

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