Customer Service Sales

ALOH, LYDIA AWILIKA

No. **, Adisa Akintoye Street, Ojota, Lagos State, Nigeria.

Phone: 081********, 081********

E-mail: *********@*****.***

CAREER OBJECTIVE

To attain lofty heights in my professional career through hard work and taking up responsibilities towards achieving it. Contribute my quota in terms of personal skills and knowledge to help organizations achieve set organizational goals and objectives in line with the vision and mission of the organization. To develop my creative abilities through problem solving, injection of new innovations and creating role model for society.

PERSONAL DATA

Sex: Female

Date of birth: 12/Dec/1992

Nationality: Nigeria

State of origin: Edo State

Local Government: Ikpoba Okha LGA

Religion: Christianity

Language: English,

Hobbies: Reading, meeting people, travelling and singing. INSTITUTIONS AND CERTIFICATES WITH DATES

CERTIFICATE INSTITUTION DURATION

B.Sc. Political Science & Public Admin

(2nd Class Upper)

University Of Benin, Edo State 2010– 2014

West African Examination Certificate

(2007)

Jobam Memorial College, Lagos State 2003 - 2009

First School Leaving Certificate Emota Nursery/Primary School, Lagos State

1996 – 2003

PROFESSIONAL CERTIFICATES WITH DATES

• Advance Diploma In Travel Agency Management 2018 Aero-port College of Aviation and Travel Management WORK EXPERIENCE

1. BRANCH SALES ADVISOR

Employer: Renmoney Micro Finance Bank

Duration: Feb 2019 – Date

Job Description:

• Attending to customers and resolving their issues related to loans.

• Giving advice on loan packages that suits them.

• Processing of customer’s applications and proposals for loans.

• Following up with customers and giving feedbacks to the Bank.

• Counselling customers on how best to utilize their loans and their limited resources for maximum profit making.

• Monitoring the competitive market and proffering new market strategies to the bank

• Etc.

2. BRAND AMBASSADOR

Employer: Nigerian Bottling Company plc. (NBC)

Duration: Aug 2018 - Feb 2019

Job Description:

• Promoting NBC products and services.

• Generating new sales opportunity.

• Creating more awareness of the company’s brand.

• Communicating with customers both offline and online, etc 3. CUSTOMER SERVICE OFFICER

Employer: Outori Limited, Lagos State.

Duration: 2016– 2017

Job Description:

• Communicating with Customers offline and online.

• Identify problem areas and implement corrective steps.

• Correctly complete all administration and report requirements.

• Ability to track customers using the CRM software.

• Weekly evaluation using pivotal tracker report. etc 4. POLITICAL SCIENCE LECTURER (NYSC)

Employer: College of Education, Zing, Taraba State Duration: July 2015 - 2016

Job Description:

• Planned, prepared and delivered lectures.

• Checked and assessed students' works, etc

SKILLS/ PERSONAL QUALITIES

• Excellent Customer Service experience.

• Conversant with windows computer and her applications

• Good Written and oral communication skills.

• A good team player, can work with and organize a team.

• Ability to initiate, plan and manage projects and meetings.

• Good problem-solving skills and ability to think intuitively.

• Ability to foresee possible outcomes and results from initial beginnings of an idea.

• Ability to work under pressure with little or no supervision. etc REFEREES

• Mr. Takiriowei E. Enewarikpomi 070********

Top-line Nigeria Limited,

Port Harcourt,

Rivers State.

• Mr. Baba Yeros 070********

College of Education,

Zing,

Taraba State.

Contact this candidate