CHRISTIANA I.BROWN
ACADEMIC BACKGROUND
Birmingham City University Masters of Science Degree
Major: Management and International Business Birmingham, UK
University of Benin Bachelor’s degree
Major: Business Administration Benin, Nigeria
University of Benin Diploma
Major: Law Benin, Nigeria
PROFESSIONAL PROFILE
I am dedicated consultant seeking positions in Healthcare IT Organization that would give me the opportunity to share my knowledge with a diverse population of team members.
Skills
EPIC Consulting: ClinDoc, Prelude/Cadence, Ambulatory, Radiant, ASAP, ADT/Bed planning.
,
CERNER Consulting: CPOE, PowerChart, FirstNet, SurgiNet,
Electronic Medical Record Consulting, Microsoft Office, Education, Business Development.
PROFESSIONAL EXPERIENCE
Epic Consultant (Cadence/ADT/Bed Planning) 09/2019- 10/2019
NYCHH Mt Sinai Brooklyn, NY
Provided support for front desk staff in scheduling existing and new patients
Supported front desk staff in scheduling from predetermined group of providers and scheduling a single visit with multiple providers
Provided training for front desk staff in scheduling appointments for patients with worker's compensation or Medicaid
Assisted clinicians in configuring reporting workbench and modifying providers schedule
Provided ATE support for front desk staff and managers in all aspects of their work flows
Epic Consultant (Grand Central/ASAP) 07/2019 - 08/2019
NYCHH Metropolitan Hospital Bronx, NY
Supporting ASAP and Grand Central.
Assisting Physicians in the ED (ASAP) Department.
Providing support on admitting and registration to end user.
Provided support to front desk / patient information coordination staff with regards administrative responsibilities which included and was not limited to registration, verification of patient insurance, hospital billing, guarantor
Epic Consultant (Inpatient) 07/2019 – 08/ 2019
Jacobi Hospital Bronx, NY
Provided Elbow support to Physicians and Nurses in Epic Care Inpatient
Assisted clinicians to set up and utilize smart tools – smart text, smart phrases etc.
Guided users through daily workflow, communicated issues and opportunities for enhancement and training
Training Physicians/ Hospitalist on how to navigate through workflow, creating addendums, medication reconciliation, appropriate use of charting tools and effective use of In Basket
Updating information on flow sheets and work lists, order management, patient lists creation, medication administration and scheduling task for the MAR
Charge Capture and using Smart Phrases and Smart
Epic (ClinDoc) 02/2019 – 02/2019
Shodair Children Hospital Helena, MT
Provided support to End Users with regards to understanding the functionalities of the tabs on their tracker
Support physicians with creating new documents (History & Physical, Progress notes, discharge summary...) and creating Quick Texts to help expedite the process of patient care and documentation.
Help set up Physician dragon device with pre dictated generic notes to improve time spent on documentation
Supported clinicians with medication reconciliation to ensure that patient record is up-to-date
Helped Physicians build coverage list, default their tracked to- My All Patient List- and general customization of their work space
Helped Nurses build their “My List” and navigate the PCS Status Board
Support and train Nurses on work list documentation
Epic Consultant (Cadence/ADT) 01/2019- 02/2019
NYCHH Mt Sinai Brooklyn, NY
Provided ATE support for front desk staff and managers in all aspects of their work flows
Provided at-the elbow support for Physician, Nurse Practitioners, other clinical staffs on the floor
Efficiently support clinicians to navigate through their clinical workflow on the hyperspace.
Proactively troubleshoot workflow issues to report any technical issues to command center assisted
Assisted clinicians to set up and utilized smart tools - smartext, smart phase.
Ensure that provider and other clinical staff were set up in correct Inbasket pool
Assisted clinician in adding more activities to their hyperspace toolbars
Cerner Consultant (FirstNet) 12/2018- 01/2019
Jupiter Medical Center Jupiter, FL
Provided Go live support to physicians and nurses in the Emergency department.
Trained Emergency department staffs in identifying standard work flow and application uses
Provided Tip Sheets and all daily communication to End users
Assisted physicians with orders
Supported physicians with completing task in message center
Supported nurses on Documentation of Medication administration Record (MAR)
Supported nurses on completing task
Supported nurses on documenting and charting on I
Supported physician on completing notes
Cerner Consultant (SurgiNet) 09/2018-10/2018
Antelope Valley Hospital Lancaster, CA
Provided support with the personalization of physician workspace in various departments as needed
Assist providers in utilizing Cerner Power Chart to enter and customize orders, print prescriptions, input the patients home medication, past medication, med rec, dynamic documentations, transfers and discharge
Supported Anesthesiologist in documenting and finalizing scheduled cases
Go Live support for in Pre-op, PACU, ICU, PostOp, Surgeons and Emergency room
Instruct physicians and nurses on how to use PowerChart, Capacity Mgt and SurgiNet
Cerner Consultant (Customization lab & Dynamic Documentation) 08/2018 – 09/2018
Dignity Health (Mercy Medical Hospital) Sacramento, CA
Assisted physicians with managing change with respect to transitioning from Power Note to
Dynamic Documentation without altering the approved workflow
Supported with the customization of Advanced auto-text and entire clinician workspace to ensure documentation efficiency whilst allowing ample
EpicHelp Desk (Mary Washington) 06/ 2018- 06/ 2018
Remote
Answer the epic staff support line
Manage EPIC outlook mailbox prioritizing and responding to staff request
Provide daily support to EIPC users through troubleshooting and coaching
Open and monitor Service Now tickets
Communicate with staff changes in EPIC or Downtime
Complete required training in a timely manner
Perform other duties as assigned
GE Centricity to Epic Conversion Consultant (Chart Abstraction) 05/2018-06/2018
Covenant Hospital Nashua, NH
Transfer historical patient data from Centricity to the appropriate session of the Epic EMR system
Daily data entry into Epic via abstract encounter and media manager
Maintained high level data accuracy per Performance Improvement measures
Ensured qualitative analysis of records to ensure data entry accuracy, internal consistency and correlation of historic data
Support physicians, nurses and midwifes on optimizing their workspace and navigating through hyperspace in line with their approved workflow
Cerner (FirstNet) 04/2018-05/2018
Dignity Health Sacramento, CA
Support of tech and nurses
Elbow support floating all department
Assisted in adding previously excluded orders to a power plan, and add orders to a power plan that do not exist within that power plan.
Providing a support in Viewing, Customizing the Orders workspace and the Orders Band in medication List
Assisted in Signing orders, create a favorite folder, add orders to favorite, placing orders from a favorite folder, and deleting orders from a favorite folder
Supported the Emergency Room while educating clinicians on FirstNet application
Epic Consultant (Optimization/ASAP. Grand Central) 04/2018-04/2018
Providence St. Joseph Newport Beach, CA
Provide one-on-one/classroom end user support to physicians (training and optimization workshop)
Assisting end users with inpatient workflow enhancements.
Performing on-site evaluations to ascertain current issues within Epic and identifying a number of possible solutions pre go-live
Provided support to ED Physicians, nurses and Techs; customizing their workspace to suit current practice and hospital workflow in order to be more efficient
Provided support to front desk staff with regards administrative responsibilities which included and was not limited to registration, verification of patient insurance ...
Supported staff in ADT, Registration, Bed Planning, Referrals, E-Verification, and understanding of insurances
ATE Consultant (ASAP/Radiant) 02/2018-03/2018
Virtual Health (ED Berlin) Berlin, NJ
Supported ED physicians with navigating through encounters, managing in basket, order placements and sign offs, create preference lists and efficient use of order sets.
Supported ED users with documenting in their ED manager/Track board.
Supported nurses with documenting in the ED Narrators and MAR.
Supported nurses with releasing doctors’ orders and documenting time it was given.
Generally provided excellent customer care to end users on the floor.
Supported Nurses and Techs with the navigation of hyperspace
Worked as a member of the support team to clinicians.
Supported end-user in basket management and in basket pool assignments.
Trained and supported physicians, Techs, radiologists, nurses and lab techs with accuracy in documenting in hyperspace.
Trained and supported Medical assistance with cosigning orders and Ed notes.
Identified system configuration issues and escalated them to the Command Center for resolution.
Assisted nurses and staff with creating personal notes and managed report and tools-bars.
Epic Consultant (Prelude/Cadence) 02/2018-03/2018
John Muir Health Antioch, CA
Support FD/MA in scheduling and registering new and existing patients
Provide 1-on-1 support for end users that had difficulty adapting to the application especially while working with Transcribing orders, Order entry, locating Patient information, Patient list setup, and admission.
Support end-users how to utilize work queues, register, admit, transfer patients, as well as schedule appointments for Hospital visits
Provide support with placing orders for medications, labs, procedures and consults
Support and train front desk end users on customizing their DAR, scheduling appointments, creating guarantor accounts, RTE, assigning coverage, scanning using media manager, and
Epic Go-Live Consultant (Clindoc/CPOE) 11/2017-12/2017
Spectrum Health Grand Rapids, MI
Supported beacon physicians/ nurses with placing and releasing orders for chemo
Supported nurses with charting patient rounds in their flowsheet
Assisted with documenting medications that ought to have been administered in a certain time but reevaluated
Provided support to physicians with respect to writing notes – smart links, phrases, text etc.
Guided both physicians and nurses through the process of creating their preference list
Provided support with the general navigation of Epic hyperspace
Offered professional courtesy with a positive energy to bring comfort to end users whilst encouraging them to embrace the change.
Epic Go-Live Consultant (Prelude/Cadence) 10/2017-10/2017
Texas Health Physicians Group - Orthopedics Dallas, TX
Supported front desk with troubleshooting pop-ups to allow the ease of patient registration
Assisted administrative staff with checking patients out of the hospital, collecting and documenting co-pay
Provided support to nurses with scheduling and viewing physicians schedule
Helped staff retrieve and resend documents that have been assigned to the wrong patient
Provided support to administrative staff in customizing their workspace for ease of navigation
Supported coding administrative staff with the posting of bills, readjusting of patient’s insurance status and ensuring that referrals are attached appropriately.
Support Epic (Clindoc) 06/2017 – 07/2017
Terrebonne General Medical Center Houma, LA
Provided assistance for clinical documentation and general navigation in Hyperspace
Supported nurse in assigning beds within hospital unit
Assisted end users on creating smart phrases and preference lists
Helped with documentation of I/O on flow sheets
Provided elbow support, educating clinicians to properly document encounters, use In-basket and preference lists and manage orders
Supported doctors in placing signed-and-held orders
Provided guidance with reconciling transfer orders, discontinuing orders, releasing orders, MAR documentation etc.