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Manager Service

Cairo, Cairo Governorate, Egypt
January 11, 2020

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I am Ahmed Shaban, a Service Operation Manager, with wide experience in Middle East & Africa.

I have Vast experience in Procurement & Contracting field in both Technical & Commercial.

This experience cumulated through working within different functions (Implementation, Project Management, Procurement & Service Sales) and working for Multi-National Companies (Lucent Technologies, SIEMENS, Motorola, ADC & Ciena).

During my work periods within Midis, Ciena, ADC, Lucent Technologies, SIEMENS & HOI/ASTE, I was a leading Technical evaluation procurement team who is responsible for 3rd party Materials & Services.

Within Motorola, I was fully responsible for Procurement Organization & Tasks; including both Technical & Commercial, working with different organizations (Technical, Legal & Finance) building a strong company Procurement service supporting Motorola growing within MEA region.

Responsibilities were including; Creating procurement Strategy; starting from Market survey, Evaluation, Selection, suppliers’ Contracting and Suppliers’ performance Evaluation.

I was responsible for procuring different 3rd party items:

Switches & Servers: SUN Microsystems, Cisco Routers & Bluecoat.

Software: ByteMobile & Comptel.

3rd Party Equipment: Micro Wave, RF Material, Towers, Shelters, HVACs, Diesel Generators, DC Systems, UPS, Solar Systems,…etc.

Tools: Site Master, TEMS, Q-Voice,,,etc.

Professional Services: Managed service, Support service, Manpower Professional services, Testing, Installation, Integration, Operation & Maintenance service, Civil Construction and Electro-Mechanical service,…etc.

VAS Services: Network RF Optimization, Voice & Data Quality and Network performance Management.

Logistics: Custom Clearance service, Warehouse management service and Repair & Return.

Office Commodity: Office Catering, Renting, Data service and Transportation service,

By applying a clear company procurement vision within procurement team & other company organizations; through applying a strong & clear transparency policy in suppliers’ partnership relation with applying Win-Win situation both parties (Company & Suppliers).

Partnership relation is managed based on Ethics concepts through applying the main basic selection criteria (Cost, Quality & Time).

Based on strong understanding of enhancing utilization of company recourses by Managing OPEX & Optimizing CAPEX.

By understanding the real Meaning of: Data Transparency, Information Security, Fast Response & Data management concepts; Procurement data and decisions built smoothly through Computerized Controlled Soft-System.

Please find enclosed my CV enclosed with Motorola Experience Certificate.

Please note, I have a UAE work employment permit / Visa (Transferable).

All required supportive certificates & referee list are available upon your request.

For further information, do not hesitate to contact me.

Best Regards

Ahmed Shaban

Ahmed Shaban Mohamed

Mobile: +20-122-***-****

Mobile: +971-**-****-***


Executive Profile:

A Technical Procurement, Bids/Proposals, Project Management, SW/OSS Implementation & Operations management professional with over 20 years’ experience in the Telecommunications & IT industry. Proficient in Business Development of both wireless and wire line fields within Multi-National Large and Medium size Corporations (Midis, Ciena, ADC/Tyco, Motorola, SIEMENS & Lucent Technologies) serving Operators and working with Channel partners across the Middle East and Africa Region.

Areas of Expertiese:

Procurement Process management; Define Bench Market references, Suppliers Evaluation, Pricing Analysis & Structure Comparison, Suppliers negotiations, Suppliers Selection and Performance Evaluations.

Pre-License Study, Bids & Proposal phase, Startup of new Telecom Projects and swap projects.

Bids & Proposal Management; Tenders / RFQ’s / RFI’s Evaluation & Response and creating Costing proposals, Supplier negotiations.

Project Management process; starting from Initiation, Planning, Execution & Controlling till Close-Out.

Telecom Network Deployment, SWAP & Network Operations and Managed Service Techniques.

OSS & NMS Software implementation & Upgrade.

PMO Management including all projects Process, Financials, Risks & Documentation.

Strong knowledge of Enhanced Telecom Operation Map process (eTOM)

Strong Experience in Green Renewable Energy Solutions and Solar PV Systems & its Construction work.

Legal & Contract Management; Define Customers and Subcontractors SLAs and, Ensure KPIs are met as Contracted.

Telecom Project Management from deployment to on-going operations;

oAcquisition Supervision & Sites Constructions & Deployment of Telecom Equipment (Wireless and Wireline).

oDeep knowledge of In-Building Solutions (IBS) and it’s implementation.

oUtilities Systems for Telecommunication (Towers, Shelters, RDU, RDV, HVAC, Generators, AC System, DC & Solar system, Fire System, Security Control, CCTV, etc...).

Key Projects Accomplishment:

Project Execution & Implementation:

Ciena-Sub-Marine Telecom Egypt Network Expansion.

Ciena-UAE-Army NGN Network Expansion.

ADC-Libyania Libya IBS Network Project.

ADC-DU UAE >>> IBS Network Projects (2008-2011).

ADC-STC KSA >>> FTK IBS Network Project (King A.Azziz Waqqaff & Jamarate Bridge).

ADC-Zain KSA >>> FTK IBS Network Project (King A.Azziz Waqqaff).

ADC-Watania Kuwait >>> IBS Network Project.

ADC-Viva Kuwait >>> IBS Network Project.

Motorola Mobily-KSA >>> FTK Green Field GSM Network Project (L0, L+1 & L+2).

Motorola Zain-KSA >>> FTK Green Field GSM Network Project (Phase 0).

Motorola Zain-Iraq >>> Network Expansion Project (2006-2007).

Motorola Zain-Kuwait >>> 3G Network Expansion Project (2006-2007).

SIEMENS-Telenore Pakistan >>> FTK Green Field GSM Network Project (Phase 0).

Lucent Technologies-Telecom Egypt >>> FTK Switching Golden Pyramid & Analog Switching Modernization.

Network Operation & Managed Service:

Ciena-IPTC Iraq NGN Network Repair & Re-Operation.

ADC-STC-NSN KSA >>> Hajj Support Project (2008-2010).

ADC-Zain-Saudi KSA >>> Hajj Support Project (2010 – 2012).

ADC-DU UAE >>> Support service Project (2010 -2011).

Motorola-Mobily KSA >>> EOT projects (L0, L+1 & L+2 phases).

Motorola-Zain Kuwait >>> Support service projects (2006-2008).

Motorola-Zain Iraq >>> Managed service projects (2007-2008).

SIEMENS-Telenore Pakistan >>> Establish Operation Transfer (EOT) project (Phase 0).

Work Experience:

Professional Service Consultant (Freelancer) May-15 to Present

Providing Professional Service Sales & Service Management Consultancy; including Business case, Budget, company profiling, Procurement & Operational processes, Pricing strategy and Contract management.

Providing Technical coach & Lead skills development plans to improve the overall quality of the Company Organization human Asset.

Customers & Projects:

Integrated Industries UAE & GCC Business & Operation Consultant.

Tawasol Telecom UAE & Egypt Service Operation Consultant.

Pullman Electric Egypt Service Operation Consultant.

BATAT KSA Mekkah Harem PMO Consultant.

Applied Construction Company Ben-Ladin - KSA King Abdullah Financial District.

Regional Customer Services Manager: Ciena ( Nov 12 to May 15

Leading the Services Pre-Sales, Delivery, Project Management & Operations for Channel Partners within MEA:

Bids, Proposals & Services Sales Support Management:

oManage the full bidding lifecycle for opportunities covering Costing, Pricing, SoW, PIP, SC, RM & Resource Planning while working with regional sales teams to grow Ciena’s Channel business.

oProvide consultative support to sales teams in creating new opportunities for CIENA while addressing end customer pain points in transmission and backhauling.

Project Management Responsibilities:

oForecast & Manage Orders Booking, Revenue Recognitions and Cash Collection.

oEstablish project management systems and monitor the overall progress, Cost and Quality of the projects.

oManage the relationship with the Channel Partners and conduct periodic business reviews.

oLead the project team including target setting and project performance management.

oProcurement Management; Responsible for all 3rd party Procurement including Manpower, Services & 3rd Party Materials.

oLogistics Management; Coordinate with Product & Ordering team for Equipment & Material Ordering and Delivery Schedule, then ensure shipment delivery.

End User Clients:

UAE-Army, ITPC–Iraq, Zain–Kuwait, KOC-Kuwait, Telecom Egypt, MTN-Uganda.


oSupported closing of the NGN network Expansion project with UAE-Army & Channel Partner for $13M.

oAchieved Project margin improvement thru negotiation and scope optimization leading to overall improvements in the P&L (UAE-Army)

oCash collection of projects within target despite all difficulties in the industry.

Regional Service Operation Manager: ADC Telecommunications – TE Jan ‘08 to Oct ‘12

Responsible for the Project Management & Procurement Management within Middle East

Operations & Business Consulting:

oCreate Services opportunities pipeline for Wireless solutions including Managed service, FLM, TAC Support and Repair & Return.

oSupporting Account Teams on Bidding and Developing Service Opportunities.

Project Management Responsibilities:

oLead the relationship with Client executives and conducting periodic executive level reviews.

oEstablish project management systems and projects support (Jamarat & King A. Aziz Waqaf).

oResponsible for project organization, managing financial performance in accordance with the projects triple constraints while adhering to the quality standards.

oManage the Procurement & Logistics functions of the projects including vendor management.

oFollow-up with Finance team for customer invoicing & Cash Collection.

Clients included:

Du-UAE, STC-KSA, Wataniya-Kuwait, Viva - STC Kuwait, El-Madar-Libya & Zain-KSA


oWin: Expansions with STC Jamarat-Hajj project (2008, 2009 & 2010) & STC-King A.Aziz Waqqaff IBS Project. ($10M+)

oWin: In-Building Solution supply and build project with Du for the Jumeirah Beach Residence ($15M)

Regional Procurement Manager: Motorola Ltd Jan ‘05 to Dec ‘07

Responsible of Mobily (Etisalat-KSA) and Zain (MTC) Key Accounts within the Middle East Region

Procurement & Supply Chain Management

oIdentified Market Cost Benchmarks, sourced potential suppliers and created RFQ’s for Equipment/Service contracts considering Technical, Commercial, Logistics & Legal Requirements.

oWorked with Account teams supporting Client bids by providing Costing, Pricing, PIP, SoW, SC, RM, Resource Planning, technical specifications for the Offers.

oChange orders: Manage the change order Change orders: Manage the change order process from creation of the work orders, detailing the cost impact and supporting account/program team for Customer Negotiations.

Projects Included:

oZain (MTC) Key Account Expansion $150M

oKSA 3rd License Network Build - Zain Network $150M

oKSA 2nd License - Mobily Network Build $350M

oOther Projects: Bahrain WiMAX project, Etisalat UAE Project – (IBS).


oAchieve margin improvement thru negotiation and scope optimization leading to overall improvements in the P&L. (Example: cost savings on one project exceeded $18M).

Deputy Projects Manager: HOI/ASTE Jan ‘02 to Dec ‘04


oPre-Phase study for Telecom Egypt 3rd operator with SIEMENS.

oImplementation for Telecom Egypt 3rd operator trial sites with SIEMENS.

oPre-phase study for Algeria PTT GSM network.

oImplementation for Telecom Egypt CDMA project (TSSB3) with Motorola.

oImplementation many Towers for Telecom Egypt TRX Department.

International Assignments:

oElectro-Mechanical & Construction Manager: SIEMENS – Pakistan for Telenor GSM Network Project.

oSales Consultant-Acquisition Manager: SIEMENS – Oman for Oman Second Operator (Nawras).

Site Supervisor: Lucent Technologies Nov ‘98 to Dec ‘01


oSwitching Projects: GPII Project, Modernization Project, Switching Project.

oWireless projects: SWING network wireless power equipment studies.

Field Engineer: Shaker Consultancy Group (CONISYS) Nov ‘97 to Oct ‘98

Field Engineer: Metito Jul ‘96 to Oct ‘97


Master`s Certificate in Project Management from Houston University, USA: Dec ‘07

Bachelors of Science Degree in Communication & Electronics Engineering: M.U., Egypt: May ‘96

Personal Data:

Nationality : Egyptian.

Marital status : Married with two children

Birth date : 25 October 1972.

Driving License : Valid (UAE, Saudi & Egypt)

Languages : Arabic and English

Member of Society of Engineers – UAE & Saudi

Member of Egypt Syndicate of Engineers

Training Record & References are available upon request

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