Accounting Customer Service

CURRICULUM VITAE

Manel Manai

Doha-Qatar

Cell Phone: 009**********

E-mail Address: *.********@*****.***

Education and Training

****-**** *** ****** ********** -Training in Excel Advanced 2012-2013 LMC Loukil Management -Professional Training Tax (TFP) 2011-2012 ESSCET-Tunisian Higher School of Economic and Commercial Sciences

Bachelor's degree in Accounting and Taxation- Main and first Session

PROFILE & SKILLS

Good people relationship and credit documentation skills and awareness of risk management concept and practices.

Good negotiation skills.

Good oral and written communication skills (including report writing) in English, Arabic and French

Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.

Personal integrity, self-motivation and self-management.

Outstanding problem solving skills.

Good planning, organizing and analytical ability.

Outstanding customer service orientation.

Strong performance orientation.

PROFESSIONAL EXPERIENCE

2017-2018 QNB Tunisia - RELATIONSHIP OFFICER

Assist in the implementation of the strategies and plans to achieve all volume, revenue, development and profit targets for the RM’s customer portfolio;

Support the RM in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the RM’s function, customer portfolio development and the monitoring of achievements;

Support the RM in upholding and monitoring full compliance with the prevailing best corporate banking practice;

Support RM in dealing with and resolving customer problems and requirements;

Support the RM to develop and manage on a day to day basis both potential new customer targets and existing customers to meet assigned financial and non- financial targets.

2013- 2017 Loukil Group company-Accounting assistant

Follow up –Lettering for customer and supplier accounts;

Cash flow, billing, cash and supplier settlement;

Responsible for the follow-up of the administrative file, accounting;

Collect the accounting documents and vouchers for all transactions;

Maintenance and follow-up of the tax file with the different statements;

Control and accounting of cash invoices (incomings and outgoings);

Monitoring, validation and integration of purchase and sales invoices. 2012 - 2013 Tunisian Electricity and Gas Company STEG- Internship

Data entry;

Periodic justification of the accounts;

Accounting and control of import files.

2008 -2009 Arab Tunisian Bank (ATB) - Internship

Holding and monitoring the social file and security Communication skills

Arabic Mother tongue

English Read/Write/Converse

French Read/Write/Converse

IT

Word, Excel, PowerPoint, Internet browsing

Computer software

Ciel Compta

Sage (Accounting and Commercial, Customer Finance and Finance Supplier Tele-declaration

Others Driving license.

Hobbies Sport

Traveling

Personal Details

Date of Birth: September 10, 1985

Gender : Female

Nationality : Tunisian

Civil Status : Married

References & Authenticated Documents Will Be Furnished Upon Request.

Contact this candidate