GEBER KENAN SARDALLA

Ph. II, Palmera St., Batolusa, Bangkas Heights

Toril, Davao City

+639**-***-****

ada9or@r.postjobfree.com

Customer service representative with 4+ years of experience in providing excellent customer service over the phone and chat/email. I have also had the chance of becoming a Subject Matter Expert (SME). As an SME, I have been given the role to ensure that all metrics set by the clients are met by frontliners in an efficient, and consistent manner.

PROFESSIONAL EXPERIENCE

SUTHERLAND GLOBAL SERVICES (HORIZON BCBSNJ)

SME, FCR Analyst, Chat/Email Representative, 2015 - 2018

• Provide support to customers over the phone, chat, and message center who have questions about their health insurance benefits and claims

• Provide support to frontliners in order to ensure that all KPIs set by clients are met, updates and processes are being executed

• Provide deep dive analysis on failed surveys received by frontliners in a daily basis; provide coaching on what they can do to turn the situation around to their advantage

TELEPERFORMANCE PHILIPPINES (COMCAST)

Customer Service Representative, 2013 - 2015

• Provide support to customers over the phone who have issues with getting their paid services running (TV, Phone, Internet)

VXI GLOBAL HOLDINGS BV. (AT&T UVERSE)

Customer Service Representative, 2013

• Provide support to customers over the phone who have issues with getting their paid services running (TV, Phone, Internet)

EDUCATION

AMA COMPUTER COLLEGE

Bachelor of Science in Information Technology, 2012

• Undergraduate

ADDITIONAL SKILLS

• Average skills in Microsoft office

• Web and tech savvy, require little to no training CHARACTER REFERENCE

Monique Aguila

Aguila Glass (Family Business)

+639*********

Charles Jeffrey Barbon

Conectys, Supervisor

+639*********

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