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Customer Service Food

Location:
Rawdat Al Khail, Qatar
Salary:
3000
Posted:
January 10, 2020

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Resume:

Ashiq Hussain Sheikh

Chewa Kallan, Pulwama ******

Jammu & Kashmir, India

Email: ada9nt@r.postjobfree.com

Mobile: +91-979**-*****

Enthusiastic, motivated and detail oriented associate with the experience of 4+ years providing the highest standard of quality in food and beverage service. Trained to follow the protocol required to provide the highest standards of cleanliness. Experienced team player that enjoys ensuring that day to day running of catering operation is smooth and that customers are provided with exceptional and extraordinary service at all times. Articulate, comfortable communicator, able to present in detail a varied and changing beverage selection and menu to a diverse international clientele. Fit, trim, high energy employee able to provide exceptional service to large groups for extended durations.

Food and Beverage Supervisor

Radisson Srinagar, India

(April - 2018 – Present)

124 room property with 85% occupancy rate catering to leisure travelers.

Department: All Day Dinning Restaurant – 100 tables served across all 3 meals.

Duties & Responsibilities

Directed operations in the both the front and back of the house.

Produced a method of forecasting, ordering, and controlling inventory.

Increased revenue over budget by anticipating and prioritizing customer needs while presenting quality service.

Oversaw operations in room dinning, Restaurant, and pool side service.

Ensure food and beverage sales and revenue increase by 50% from previous day.

Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.

Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.

Ensure basic standard operations procedures for all outlets are in place and are in compliance.

Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.

Ensure that all standards and hotel cash handling procedures are met.

Maintain cleanliness of all outlets on a daily basis.

Ensure basic standard operating procedures for all outlets are in place and are in compliance.

Food and Beverage Associate

FRHI Hotels & Resorts

Fairmont Palm Hotel & Resort, Dubai – UAE (May - 2017 – March 2018)

381 room property with 90% occupancy rate catering to leisure travelers.

Department: Mashrabiya lounge– 200 tables served across all 3 meals.

Duties & Responsibilitie

Delivered hospitality trolleys to the designated buildings in a professional and timely manner.

Provide food and beverage service as corporate meetings and training courses.

Trained and experienced in minimizing utilization of water and electricity and maximize the recycling opportunities for waste.

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders

Communicate order details to the Kitchen Staff

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Follow all relevant health department regulations

Provide excellent customer service to guests

Food and Beverage Associate

Marriott international

Courtyard by Marriott, Kuwait City – Kuwait (April - 2015 – April - 2017)

264 room property with an 80% occupancy rate catering to Business Executives and Corporate Events.

Department: All Day Dinning Restaurant – 150 tables served across all 3 meals.

Duties & Responsibilities

Reviewing and finalizing all S.O.P’s as per the standards and locality.

Expert Knowledge about MICROS.

Accountable for cleaning following established protocols and procedures during morning and evening routines to exceed measured hygiene requirements.

Proactively stock stations with replacement cutlery, crockery and buffet items

Carried out training on S.O.P’s within the department successfully under the guidance of the supervisor

Recognized for effective team building activities. (March & July 2014)

Food and Beverage Associate

Intercontinental Hotels Group

Crowne Plaza Bengaluru Electronic City – India (Nov - 2013 – Dec - 2014)

217 room property with a 95% occupancy rate catering to Leisure and Business Travelers from all across the globe.

Department: All Day Dinning Restaurant – 550 tables served across all 3 meals.

Duties & Responsibilities

Delivered hospitality trolleys to the designated buildings in a professional and timely manner.

Provide food and beverage service as corporate meetings and training courses.

Trained and experienced in minimizing utilization of water and electricity and maximize the recycling opportunities for waste.

Handled large events and groups set up/break down.

Top contributor in achieving departmental target for Up Selling and in other business aspects.

(August & September 2013)

Multiple positive guest comments and management recognition for outstanding service.

Industrial Trainee at “The Zuri White Sands, Resorts & Casino, Goa”. (16th June 2011 to 24th September 2011) Awarded as the trainee of the month.

Academic Chronicle

Institute of Hotel Management

Degree: - B.Sc. Hospitality and Hotel Administration

Duration:-2010-2013

Srinagar.

Jammu and Kashmir.

Personal Skills and Achievements

Intercontinental Hotels Group (IHG) One Step Ahead Program (Rebranding of Crowne Plaza Hotels & Resorts) (05th & 06th Nov 2013)

Technical: Micros 8700, Micros 9700, Microsoft Materials Control, Microsoft Office 07, IDS

Communication Skills

Leadership and Management skills

Reliability, Determination, Ethics, Patience, Multi-tasking and Customer service skills.

Creative Thinking and Effective Listening skills.

Languages Known

LANGUAGE

READ

WRITE

SPEAK

ENGLISH

ADVANCE

ADVANCE

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HINDI

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URDU

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ADVANCE

ADVANCE

KASHMIRI

ADVANCE

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ARABIC

ADVANCE

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BEGNIEER

References

On request



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