Stephanie Jones, MISM
ada9ne@r.postjobfree.com
Summary of Qualifications
Healthcare professional with over 16 years’ experience in the Healthcare Information Technology industry
Extensive Cerner experience in requirements gathering, workflow analysis/design, assisting with build efforts, training, testing and application optimization
Strong Presentation and Training abilities to a wide variety of audiences
Strong understanding of Clinical Environment and Health Care Operations
Content Developer using Visio, Adobe Captivate
Demonstrates the confidence in the ability to articulate recommendations to the customer
Excellent interpersonal and organizational skills to deal with technical personnel, upper Management, and customers on all levels
Possesses excellent communication skills both verbally and written and can work proficiently with all levels of employees and management within an organization
Manage multiple projects at one time
Keep current in continually changing environment and technology (internal/external) across different product lines
Academic Background
DeVry University, Keller Graduate School of Management, Atlanta, GA
Masters Information System Management
Temple University, Philadelphia, PA
Bachelor of Science in Community Health Education
Keller Graduate School of Management, Atlanta, GA
Project Management Certification Program- April 2009 to Present
Professional Experience
Mcleod Regional Hospital, Florence South Carolina 01/05/2019 - 04/20/2019
EpicCare Ambulatory provider Trainer
Perform Provider classroom training in specialized ambulatory environments
Created workflow base training material centralized on order entry and documentation
Assist provide in creating template during patient physical assessment
Elbow-to-elbow support
HealthQuest, Poughkeepsie, New York
12/07/2018 – 01/07/2019
Revenue Cycle Support
Perform patient clinical data back load to validate PowerChart functionality
Perform Cerner Win32 (Schappbook) content development using Adobe
Perform testing to validate Patient Account functionality
Northside Hospital, Atlanta Georgia 08/12/2018 - 11/20/2018
Cerner Clinical Trainer
Performed Acute Care/Critical Care nurses
Performed Providers PowerChart Ambulatory classroom training
Focused on order entry and dynamic documentation workflows
Created eLearning Training Material using Captivate
Elbow-to-Elbow support
McLeod Regional Health, Florence South Carolina 06/04/2018 - 08/11/2018
EpiCare Ambulatory Provider trainer
Perform Provider classroom training in specialized ambulatory environments
Created workflow base training material centralized on order entry and documentation
Assist Provider in creating template during patient physical assessment
Elbow-to Elbow support
Mclaren Health Group, Lansing Michigan 04/04/2018 - 06/04/2018
Patient Accounting/HIM Trainer
Performed Inpatient and Outpatient coding classroom training
Performed Virtual training to coders located in India
Support Golive
Christiana Care, Newark Delaware 12/08/2017 – 03/25/2018
CPM Trainer and Physician Ambulatory Trainer
Support Revenue Cycle Golive to Front Desk, and Nurse staff
Support Provider Powerchart Ambulatory with order entry and dynamic documentation
Support PowerChart Ambulatory to Front Desk, Nurse and Physicians
Elbow-to-elbow support
Virginia Commonwealth University, Richmond VA 11/08/2017 - 12/30/2017
Cerner Training and Support
Supported ICU and MEDSurg with PowerChart and Iview
Supported Labor and Delivery with PowerChart Maternity
Train Medsurg and Critical Care nurses and physicians on PowerChart Ambulatory
Performed at the elbow support
Department of Defense, Seattle Washington 05/17/2017 - 11/09/2017
Cerner Certification Trainer/Support
Perform PowerChart classroom training to Physician and Nursing staff
Performed Acute Nursing training
Perform Revenue Cycle classroom training to Front Desk/MA staff
Perform CPM and Sorian Training
Facilitate new hire and adoption coach training
Performed Maternity and Fetal Link classroom training to Providers
Performed at the elbow support
Christiana Care, Newark Delaware 11/14/2016 - 04/10/2017
Cerner Revenue Cycle/ CPM Trainer/Support
Performed Revenue Cycle and Sorian training to Patient Accounting staff
Performed Registration/Scheduling training with concentration of insurance updates and edits
Performed Crosswalk Patient Accounting Terminology training to HIMS department
Performed Biller Work Que classroom training
Update training material for Sorian and CPM Golive
Introduce Revenue Cycle Framework Screen Window
Support Golive activities for critical care and med surgery units
Update training materials to reflect system enhancements
Provide support and maintenance to change requests
Kaleida Health, Buffalo New York 10/10/2016 - 11/11/2016
Cerner Recycle Trainer
Performed patient accounting claims and billing
Performed Nursing training on Iview and Blood Transfusion
Performed Registration/Scheduling training
Performed Biller Work Queue training
Support Golive activities for Women and Children clinic
Curriculum Development using story boards
Edit training material and quick reference guides
Performed at the elbow support
Christiana Care, Wilmington, Delaware 05/05/2016 - 09/17/2016
Cerner Coach/Trainer
Train clinicians, unit clerk, and patient care technicians on Cerner Care Compass and IView charting
Support nursing and provider staff using FirstNet and LaunchPoint
Support Golive activities for critical care and med surg units
Update training materials to reflect system enhancements
Provide support and maintenance to change requests
MDVIP, Boca Raton, Florida 01/08/2016 - 04/01/2016
Optimization Specialist
Support front desk and physician’s workflow in the use of Athena health scheduling and documentation application
Assessed training and support needs through classroom instruction using AthenaNet software
Created scenarios to test new code release
Created DCW 's before any design build changes
Advised practices on suggested workflow modification
Configured and mapped orders and results
Facilitate physician user groups exam documentation training for assigned region
Capture best practice with shared provider learning experience
Christiana Care, Wilmington, Delaware 09/14/2015 - 09/24/2015
Cerner Ambulatory Physician Support
Perform Physician training and support to Inpatient and Emergency Department
Worked in Command Center Registration and Scheduling go live activities
Support and train CPOE in Emergency Department
Perform one to one ICD 10 Training to physician and nursing staff
Worked closely with IT Department and Cerner Personnel to make changes during Golive
DC Children's Hospital, Washington, DC 08/2015 - 12/2015
Cerner Ambulatory Physician Trainer
Provided PowerChart Ambulatory training to Ambulatory clinics
Assisted with Single Signon and Prescription Key logon
Instruct physician on how to EPrescribe controlled substances
Instruct physician on how to document problems and diagnosis
Supported Golive end users in PowerChart Ambulatory, CPOE and Registration and Scheduling
Worked as a Liaison in the Command Center to provide immediate end use with immediate access to Cerner Physician Ambulatory Summary functionality
Cherokee Nation, Tahlequa, Oklahoma 08/2015 - 08/2015
Cerner Ambulatory Physician Coach
Perform Elbow to Elbow training and support to Pediatric, Orthopedic, Podiatry and Optometry Physicians on how to use Widgets Ambulatory Summary
Instruct physician on how to ePrescribe and document patient assessment
Demonstrated how to create and manage macros
Used Bedrock to modify Headings and to allow appropriate link to open PowerForms
Instruct physician on how to create favorite diagnosis and orders
Supported Golive end users in PowerChart, CPOE, Registration and Scheduling
Christiana Care, Wilmington, Delaware 05/2015 - 07/2015
Cerner Millennium Physician Support
Provided Ambulatory training to Emergency Department Physician
Demonstrated PowerNotes and PowerForms documentation
Support Cerner Ambulatory MPages new release components Package
Troubleshoot and support clinical staff with Cerner's breaks and fixes
Support command center issues and feature calls
PowerNotes Build troubleshoot
Create new tips and tricks guides with upgrade changes and Icon features
Leidos Health
Shriners Hospital, Tampa, Florida 03/2014 - 03/2015
ICD 10 Analyst
Created Testing Scripts for end users from inpatient and outpatient practices using Cerner products such as PowerChart, Registration/Scheduling and Patient Management
Tested scenarios using PowerForms and Orders that encompassed Nursing, Respiratory, Nutrition, Physical Therapy and HIMS coders disciplines validated new code release
Used Diagnoses Assistant to upload ICD-10 codes
Make changes to Bedrock as needed to assure appropriate physician dynamic documentation
Responsible for regression testing from patient registration to discharge scenarios
Interact with IT department, end-users, and clinical managers to help with design educational material and classroom agenda
Assure ICD 10 diagnosis codes are available for recording patient history
Test and validated new code releases, packages, and enhancement for scheduling, registration, and HIMS department
Physician trainer on crosswalk of ICD 9 to 10
Worked with Patient Access to evaluate specified need to develop new training material
Modified PM conversation to aid in correct data being entered to flow to downstream
Universal Health Services, Philadelphia, PA 11/2012 – 02/2014
Clinical Application Analyst II
Create DCW to help with design build and enhancements
Plan, design, test, training, and support Cerner Millennium products
Designed and customized PowerChart/Maternity, CPOE, Registration/Scheduling RadNet and FirstNet
Access Schedule tools to configure components involved in Schedule Management
Design and build in DCPtools, Bedrock, and ESH
Understand and implement Meaningful Use report scripts
Design and Build clinical documentation for clinicians and physician’s to promote ease of use functionality
Identify IT personnel whom would be attending team testing meetings
Create training material after making enhancement to system functionality
Examine and analyze workflow with MPages new release
Responsible for regression testing during implementation and upgrades
Test and validated new code releases, packages and enhancements for Scheduling and Registration
Train PowerChart Ambulatory PowerNotes documentation
Specialty Playbooks, MPages, and Bedrock wizard
Used Cerner Ambulatory Practice Management tools
Support working tickets and troubleshoot current or potential issues
Query reports using Discern Explorer
Cerner Ambulatory, Scheduling/Registration build and Golive support
Support PowerChart, and FirstNet
CPOE training material developer
Test New Releases for Meaningful Use
ED Golive Coordinator
Initiated team kickoff
Lead Tester for IC9/ICD10 conversion
On call every third week to support, trouble and maintenance to clinicians and physician’s issues
Einstein Health Service, Philadelphia, PA
04/2012 – 08/2012
Lead Cerner Trainer /Analyst
Revamp workflows to build Registration/Scheduling, training environment using DCW
Accessed database building to use in Enterprise Scheduling
Created roles that are associated with appointment types
Designed training material for classroom instruction using Captivate
Introduce Emdoen insurance verification to HealthQuest registration call center, and outpatient clinics
Facilitate HealthQuest Registration workshops for crosswalk of Cerner outpatient/inpatient Scheduling
Test and validate conversion changes
Participate in Ambulatory employee meetings with project manager, site coordinator, IT personnel and super users to rehearse and prepare training environment
Used Adobe 8 software to create instructional eLearning material using PowerPoint presentations
Train Cerner Ambulatory, Registration and Scheduling, and Soarian
Prepare training environment to mock patient’s registration and scheduling
Participate in mock Golive tasks such as Registration, and Scheduling, CPM,
Adventist Healthcare, Rockville, MD
08/2011 – 04/2012
Adventist Medical Center Trainer/Analyst
Used Data Collection Worksheet to design and build changes and or enhancements
Interacted with IT department and clinical staff to engage participation of creating new training material
Demonstrated how IView plays a critical role in documenting daily activities of patient in ICU
Demonstrated to users how to retrieve forms on demand
Design and develop post training quick reference cards
Test and validate system functionality
Performed Power Note documentation elbow to elbow training and support
Demonstrated to users how to create Worklists that pertains to shift assignment
Trained physicians on CPOE and House Wide Discharge
Troubleshoot daily HL7 system issues involving patient demographics
Supported clinical staff on Cerner Millennium application which include FirstNet, SurgiNet, PowerChart, and Power Note, Registration and Scheduling
Interacts with system vendor support personnel and other IT departments to resolve customer issues and requests
Einstein Health Services, Philadelphia, PA
01/2011 – 07/2011
Cerner Trainer and Golive Support
Design, plan, and support PowerChart and Radiology system implementation and upgrades
Perform departmental changes based on Radiology operations and workflows
Designed and developed quick reference guides that support new and updated changes to system using Adobe Captivate
Train and Support clinical staff on Cerner Millennium application which include FirstNet, SurgiNet, PowerChart, Power Note, RadNet, CPOE and Registration/Scheduling, CareAware
Content Review and Design using DCW's to show expected changes needed to improve
Registration/Scheduling and Patient workflow including transportation department
Performed training on Sorian Revenue Cycle to front desk and call center
University of El Paso, El Paso, TX
05/2009 – 08/2009
Cerner Analyst/Physician Trainer
Provided support, design, build and training to PowerChart, Power Note, and FirstNet
Conducted needs and skills assessment evaluation pre and post training
Collaborate with Client to determine testing goal and receive end use feedback
Modify training manual for Inpatient, Emergency Department and Ancillary
Utilize clinical policy and procedures to promote best practices
Develop post training subject matter evaluation testing tool
Develop application training material and quick reference guides using Captivate
Performed classroom training to nurses and physicians on FirstNet and Power Note Documentation
Train eMar functionality in documenting ordered medication
Train ED how to use Cerner Dragon for reporting patient physical exam
Performed Golive assessment
Post golive support
Medquest Associates, Alpharetta GA
03/2008 – 11/2008
PACS Training Specialist
Provide access to server by creating user account
Troubleshoot DICOM images transfer confirmation
Guided trainers through systems testing and outcome status
Monitor Patient Demographic validity to match exam with images
Provide Technician and Physician training on how to verify images after completion
Demonstrate how HL7 interface communication between health information system,
Radiology information system and picture archive communication systems
Troubleshoot and update Exceptions
Retrieve images from modality for radiologist interpretations
Ensure timely and accurate distribution of images
Make changes in the Interface to reflect correct patient demographic and accession numbers
Implement technical and training requirements through center assessment checklists
Monitor registration system activity in regard to patient verified information in PACS
Manually transfer jailed images by way of correcting patient demographic information
Archive and automate diagnostic images
Responsible for training radiologist on how to use AMICAS PACS
Medquist Corporation, Atlanta, GA
08/2007 - 01/2008
Corporate Instructor
Responsible for providing Speech Recognition, application software training to Radiologist used for dictation and editing diagnostic reports
Train system administrator on how to backup system
Analyze end user requirements for RIS and PACS integration security access
Assigned to provide voice reporting instructions and troubleshooting
Use application demonstrations and hands-on training for Go Live application implementation
Conducted Webinar training
Responsible for providing telephone support and training once off site
Onsite technical application support for immediate response
Dragon Speech Recognition Transcription Software
GE Corporation, Burlington VT
08/2005 – 04/2007
Project Lead Trainer
Traveled onsite to hospitals and clinics to train physicians and staff on the functionality of GE Centricity radiology information systems in classroom of 12 or more clients
Developed CBT course material for online Radiology Information Software
Responsible for setting up system requirements and providing security access for role base training
Facilitated workshops for HealthQuest registration personnel showing how current and new data is entered future system IDX scheduling
Participated in new hire training
Directed Trainers in giving training goals and kickoff expectations
Created position specific workflows
Responsible for training a scheduling, exam tracking and reporting application and billing modules online for external clients by way on Webinar solutions
Provide end-user troubleshooting of application errors
Monitor images routing and validity when creating hanging protocols
Update training tools for the change management process and make suggestions during following up training for process change
Responsible for creating clinical workflows describing business process
Develops and maintain training material to support RIS/PACS components
Assigned as an IDX and Centricity RIS/PACS Application Instructor
Cerner Corporation, Kansas, MO
01/2005 – 06/2005
Client Instructor
Instructed IT personnel on Cerner Millennium's EMR framework architect
Trained Physicians on Fundamental of Electronic Medical Records using Power Chart, Power Notes and RadNet patient workflow
Collaborated with business process and procedures to collect, display, manage and instantly deliver vital patient information
Facilitated on how to increase clinical and operational performance; This consisted of visiting client sites in the US to deliver 4 days of classroom instruction on the foundation of Millennium Architecture
Identify Core Design and Build for database management
Deliver training to internal and external employees
Conducted and proctored online Cerner Millennium Fundamental training
Access training and development needs
Conduct needs assessment and skills assessment
Support ACE IT conversion for product Go lives PowerChart and CPOE
Medical College of Georgia, Augusta, GA
03/2003 – 12/2004
Business Analyst/Training Specialist
Assigned as a Client Service training specialist for MCG EMR project. This consisted of IDX, McKesson, patient registration and enterprise scheduling, HealthQuest patient care, call center, management application, and Cerner PowerChart, electronic patient ambulatory, registration, scheduling and clinical application
Trained new hire registration how to register patient in HealthQuest and the Schedule patient in IDX
Participated in new hire training for registration and scheduling employees
Trained Patient Access and Registration staff and validate varies patient health plans such blue/blue shields, Medicare/Medicaid and PPOs
Coordinating activities and training used to educate the employees on fundamentals of patient stored medial information concepts and the logic surrounding managing customer accounts
Lead integration testing team after conversion
Kick off project team meeting with information on project's current status and resolved issues
Collaborate with Clinical Managers and stakeholders to assure organization is aligned with implementation policy and procedures
Lead meeting with Learning staff to discuss development of training material and classroom training resources and participants
Worked as a help desk administration to troubleshoot computer issues
Used DCW to make changes to current status of Registration/Scheduling
Assigned help desk tickets to direct levels of assignment using Remedy tracking system
Develop manuals and training materials used to put in place policies and procedures to assure effective customer care
Thomas Jefferson Hospital, Philadelphia, PA
08/1988 – 11/1999
Nurse Clerical Assistant/Certified Nurse Assistant
Provided Total Patient Care in the Cardiac Pulmonary ICU
Responsible for transcribing physician medication orders in the Respiratory ICU
Admit, Transfer and Discharge Inpatient
Assisted in Physician's order entry of labs, blood bank, POC, and medications