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Training Physician

Philadelphia, PA
January 10, 2020

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Stephanie Jones, MISM


Summary of Qualifications

Healthcare professional with over 16 years’ experience in the Healthcare Information Technology industry

Extensive Cerner experience in requirements gathering, workflow analysis/design, assisting with build efforts, training, testing and application optimization

Strong Presentation and Training abilities to a wide variety of audiences

Strong understanding of Clinical Environment and Health Care Operations

Content Developer using Visio, Adobe Captivate

Demonstrates the confidence in the ability to articulate recommendations to the customer

Excellent interpersonal and organizational skills to deal with technical personnel, upper Management, and customers on all levels

Possesses excellent communication skills both verbally and written and can work proficiently with all levels of employees and management within an organization

Manage multiple projects at one time

Keep current in continually changing environment and technology (internal/external) across different product lines

Academic Background

DeVry University, Keller Graduate School of Management, Atlanta, GA

Masters Information System Management

Temple University, Philadelphia, PA

Bachelor of Science in Community Health Education

Keller Graduate School of Management, Atlanta, GA

Project Management Certification Program- April 2009 to Present

Professional Experience

Mcleod Regional Hospital, Florence South Carolina 01/05/2019 - 04/20/2019

EpicCare Ambulatory provider Trainer

Perform Provider classroom training in specialized ambulatory environments

Created workflow base training material centralized on order entry and documentation

Assist provide in creating template during patient physical assessment

Elbow-to-elbow support

HealthQuest, Poughkeepsie, New York

12/07/2018 – 01/07/2019

Revenue Cycle Support

Perform patient clinical data back load to validate PowerChart functionality

Perform Cerner Win32 (Schappbook) content development using Adobe

Perform testing to validate Patient Account functionality

Northside Hospital, Atlanta Georgia 08/12/2018 - 11/20/2018

Cerner Clinical Trainer

Performed Acute Care/Critical Care nurses

Performed Providers PowerChart Ambulatory classroom training

Focused on order entry and dynamic documentation workflows

Created eLearning Training Material using Captivate

Elbow-to-Elbow support

McLeod Regional Health, Florence South Carolina 06/04/2018 - 08/11/2018

EpiCare Ambulatory Provider trainer

Perform Provider classroom training in specialized ambulatory environments

Created workflow base training material centralized on order entry and documentation

Assist Provider in creating template during patient physical assessment

Elbow-to Elbow support

Mclaren Health Group, Lansing Michigan 04/04/2018 - 06/04/2018

Patient Accounting/HIM Trainer

Performed Inpatient and Outpatient coding classroom training

Performed Virtual training to coders located in India

Support Golive

Christiana Care, Newark Delaware 12/08/2017 – 03/25/2018

CPM Trainer and Physician Ambulatory Trainer

Support Revenue Cycle Golive to Front Desk, and Nurse staff

Support Provider Powerchart Ambulatory with order entry and dynamic documentation

Support PowerChart Ambulatory to Front Desk, Nurse and Physicians

Elbow-to-elbow support

Virginia Commonwealth University, Richmond VA 11/08/2017 - 12/30/2017

Cerner Training and Support

Supported ICU and MEDSurg with PowerChart and Iview

Supported Labor and Delivery with PowerChart Maternity

Train Medsurg and Critical Care nurses and physicians on PowerChart Ambulatory

Performed at the elbow support

Department of Defense, Seattle Washington 05/17/2017 - 11/09/2017

Cerner Certification Trainer/Support

Perform PowerChart classroom training to Physician and Nursing staff

Performed Acute Nursing training

Perform Revenue Cycle classroom training to Front Desk/MA staff

Perform CPM and Sorian Training

Facilitate new hire and adoption coach training

Performed Maternity and Fetal Link classroom training to Providers

Performed at the elbow support

Christiana Care, Newark Delaware 11/14/2016 - 04/10/2017

Cerner Revenue Cycle/ CPM Trainer/Support

Performed Revenue Cycle and Sorian training to Patient Accounting staff

Performed Registration/Scheduling training with concentration of insurance updates and edits

Performed Crosswalk Patient Accounting Terminology training to HIMS department

Performed Biller Work Que classroom training

Update training material for Sorian and CPM Golive

Introduce Revenue Cycle Framework Screen Window

Support Golive activities for critical care and med surgery units

Update training materials to reflect system enhancements

Provide support and maintenance to change requests

Kaleida Health, Buffalo New York 10/10/2016 - 11/11/2016

Cerner Recycle Trainer

Performed patient accounting claims and billing

Performed Nursing training on Iview and Blood Transfusion

Performed Registration/Scheduling training

Performed Biller Work Queue training

Support Golive activities for Women and Children clinic

Curriculum Development using story boards

Edit training material and quick reference guides

Performed at the elbow support

Christiana Care, Wilmington, Delaware 05/05/2016 - 09/17/2016

Cerner Coach/Trainer

Train clinicians, unit clerk, and patient care technicians on Cerner Care Compass and IView charting

Support nursing and provider staff using FirstNet and LaunchPoint

Support Golive activities for critical care and med surg units

Update training materials to reflect system enhancements

Provide support and maintenance to change requests

MDVIP, Boca Raton, Florida 01/08/2016 - 04/01/2016

Optimization Specialist

Support front desk and physician’s workflow in the use of Athena health scheduling and documentation application

Assessed training and support needs through classroom instruction using AthenaNet software

Created scenarios to test new code release

Created DCW 's before any design build changes

Advised practices on suggested workflow modification

Configured and mapped orders and results

Facilitate physician user groups exam documentation training for assigned region

Capture best practice with shared provider learning experience

Christiana Care, Wilmington, Delaware 09/14/2015 - 09/24/2015

Cerner Ambulatory Physician Support

Perform Physician training and support to Inpatient and Emergency Department

Worked in Command Center Registration and Scheduling go live activities

Support and train CPOE in Emergency Department

Perform one to one ICD 10 Training to physician and nursing staff

Worked closely with IT Department and Cerner Personnel to make changes during Golive

DC Children's Hospital, Washington, DC 08/2015 - 12/2015

Cerner Ambulatory Physician Trainer

Provided PowerChart Ambulatory training to Ambulatory clinics

Assisted with Single Signon and Prescription Key logon

Instruct physician on how to EPrescribe controlled substances

Instruct physician on how to document problems and diagnosis

Supported Golive end users in PowerChart Ambulatory, CPOE and Registration and Scheduling

Worked as a Liaison in the Command Center to provide immediate end use with immediate access to Cerner Physician Ambulatory Summary functionality

Cherokee Nation, Tahlequa, Oklahoma 08/2015 - 08/2015

Cerner Ambulatory Physician Coach

Perform Elbow to Elbow training and support to Pediatric, Orthopedic, Podiatry and Optometry Physicians on how to use Widgets Ambulatory Summary

Instruct physician on how to ePrescribe and document patient assessment

Demonstrated how to create and manage macros

Used Bedrock to modify Headings and to allow appropriate link to open PowerForms

Instruct physician on how to create favorite diagnosis and orders

Supported Golive end users in PowerChart, CPOE, Registration and Scheduling

Christiana Care, Wilmington, Delaware 05/2015 - 07/2015

Cerner Millennium Physician Support

Provided Ambulatory training to Emergency Department Physician

Demonstrated PowerNotes and PowerForms documentation

Support Cerner Ambulatory MPages new release components Package

Troubleshoot and support clinical staff with Cerner's breaks and fixes

Support command center issues and feature calls

PowerNotes Build troubleshoot

Create new tips and tricks guides with upgrade changes and Icon features

Leidos Health

Shriners Hospital, Tampa, Florida 03/2014 - 03/2015

ICD 10 Analyst

Created Testing Scripts for end users from inpatient and outpatient practices using Cerner products such as PowerChart, Registration/Scheduling and Patient Management

Tested scenarios using PowerForms and Orders that encompassed Nursing, Respiratory, Nutrition, Physical Therapy and HIMS coders disciplines validated new code release

Used Diagnoses Assistant to upload ICD-10 codes

Make changes to Bedrock as needed to assure appropriate physician dynamic documentation

Responsible for regression testing from patient registration to discharge scenarios

Interact with IT department, end-users, and clinical managers to help with design educational material and classroom agenda

Assure ICD 10 diagnosis codes are available for recording patient history

Test and validated new code releases, packages, and enhancement for scheduling, registration, and HIMS department

Physician trainer on crosswalk of ICD 9 to 10

Worked with Patient Access to evaluate specified need to develop new training material

Modified PM conversation to aid in correct data being entered to flow to downstream

Universal Health Services, Philadelphia, PA 11/2012 – 02/2014

Clinical Application Analyst II

Create DCW to help with design build and enhancements

Plan, design, test, training, and support Cerner Millennium products

Designed and customized PowerChart/Maternity, CPOE, Registration/Scheduling RadNet and FirstNet

Access Schedule tools to configure components involved in Schedule Management

Design and build in DCPtools, Bedrock, and ESH

Understand and implement Meaningful Use report scripts

Design and Build clinical documentation for clinicians and physician’s to promote ease of use functionality

Identify IT personnel whom would be attending team testing meetings

Create training material after making enhancement to system functionality

Examine and analyze workflow with MPages new release

Responsible for regression testing during implementation and upgrades

Test and validated new code releases, packages and enhancements for Scheduling and Registration

Train PowerChart Ambulatory PowerNotes documentation

Specialty Playbooks, MPages, and Bedrock wizard

Used Cerner Ambulatory Practice Management tools

Support working tickets and troubleshoot current or potential issues

Query reports using Discern Explorer

Cerner Ambulatory, Scheduling/Registration build and Golive support

Support PowerChart, and FirstNet

CPOE training material developer

Test New Releases for Meaningful Use

ED Golive Coordinator

Initiated team kickoff

Lead Tester for IC9/ICD10 conversion

On call every third week to support, trouble and maintenance to clinicians and physician’s issues

Einstein Health Service, Philadelphia, PA

04/2012 – 08/2012

Lead Cerner Trainer /Analyst

Revamp workflows to build Registration/Scheduling, training environment using DCW

Accessed database building to use in Enterprise Scheduling

Created roles that are associated with appointment types

Designed training material for classroom instruction using Captivate

Introduce Emdoen insurance verification to HealthQuest registration call center, and outpatient clinics

Facilitate HealthQuest Registration workshops for crosswalk of Cerner outpatient/inpatient Scheduling

Test and validate conversion changes

Participate in Ambulatory employee meetings with project manager, site coordinator, IT personnel and super users to rehearse and prepare training environment

Used Adobe 8 software to create instructional eLearning material using PowerPoint presentations

Train Cerner Ambulatory, Registration and Scheduling, and Soarian

Prepare training environment to mock patient’s registration and scheduling

Participate in mock Golive tasks such as Registration, and Scheduling, CPM,

Adventist Healthcare, Rockville, MD

08/2011 – 04/2012

Adventist Medical Center Trainer/Analyst

Used Data Collection Worksheet to design and build changes and or enhancements

Interacted with IT department and clinical staff to engage participation of creating new training material

Demonstrated how IView plays a critical role in documenting daily activities of patient in ICU

Demonstrated to users how to retrieve forms on demand

Design and develop post training quick reference cards

Test and validate system functionality

Performed Power Note documentation elbow to elbow training and support

Demonstrated to users how to create Worklists that pertains to shift assignment

Trained physicians on CPOE and House Wide Discharge

Troubleshoot daily HL7 system issues involving patient demographics

Supported clinical staff on Cerner Millennium application which include FirstNet, SurgiNet, PowerChart, and Power Note, Registration and Scheduling

Interacts with system vendor support personnel and other IT departments to resolve customer issues and requests

Einstein Health Services, Philadelphia, PA

01/2011 – 07/2011

Cerner Trainer and Golive Support

Design, plan, and support PowerChart and Radiology system implementation and upgrades

Perform departmental changes based on Radiology operations and workflows

Designed and developed quick reference guides that support new and updated changes to system using Adobe Captivate

Train and Support clinical staff on Cerner Millennium application which include FirstNet, SurgiNet, PowerChart, Power Note, RadNet, CPOE and Registration/Scheduling, CareAware

Content Review and Design using DCW's to show expected changes needed to improve

Registration/Scheduling and Patient workflow including transportation department

Performed training on Sorian Revenue Cycle to front desk and call center

University of El Paso, El Paso, TX

05/2009 – 08/2009

Cerner Analyst/Physician Trainer

Provided support, design, build and training to PowerChart, Power Note, and FirstNet

Conducted needs and skills assessment evaluation pre and post training

Collaborate with Client to determine testing goal and receive end use feedback

Modify training manual for Inpatient, Emergency Department and Ancillary

Utilize clinical policy and procedures to promote best practices

Develop post training subject matter evaluation testing tool

Develop application training material and quick reference guides using Captivate

Performed classroom training to nurses and physicians on FirstNet and Power Note Documentation

Train eMar functionality in documenting ordered medication

Train ED how to use Cerner Dragon for reporting patient physical exam

Performed Golive assessment

Post golive support

Medquest Associates, Alpharetta GA

03/2008 – 11/2008

PACS Training Specialist

Provide access to server by creating user account

Troubleshoot DICOM images transfer confirmation

Guided trainers through systems testing and outcome status

Monitor Patient Demographic validity to match exam with images

Provide Technician and Physician training on how to verify images after completion

Demonstrate how HL7 interface communication between health information system,

Radiology information system and picture archive communication systems

Troubleshoot and update Exceptions

Retrieve images from modality for radiologist interpretations

Ensure timely and accurate distribution of images

Make changes in the Interface to reflect correct patient demographic and accession numbers

Implement technical and training requirements through center assessment checklists

Monitor registration system activity in regard to patient verified information in PACS

Manually transfer jailed images by way of correcting patient demographic information

Archive and automate diagnostic images

Responsible for training radiologist on how to use AMICAS PACS

Medquist Corporation, Atlanta, GA

08/2007 - 01/2008

Corporate Instructor

Responsible for providing Speech Recognition, application software training to Radiologist used for dictation and editing diagnostic reports

Train system administrator on how to backup system

Analyze end user requirements for RIS and PACS integration security access

Assigned to provide voice reporting instructions and troubleshooting

Use application demonstrations and hands-on training for Go Live application implementation

Conducted Webinar training

Responsible for providing telephone support and training once off site

Onsite technical application support for immediate response

Dragon Speech Recognition Transcription Software

GE Corporation, Burlington VT

08/2005 – 04/2007

Project Lead Trainer

Traveled onsite to hospitals and clinics to train physicians and staff on the functionality of GE Centricity radiology information systems in classroom of 12 or more clients

Developed CBT course material for online Radiology Information Software

Responsible for setting up system requirements and providing security access for role base training

Facilitated workshops for HealthQuest registration personnel showing how current and new data is entered future system IDX scheduling

Participated in new hire training

Directed Trainers in giving training goals and kickoff expectations

Created position specific workflows

Responsible for training a scheduling, exam tracking and reporting application and billing modules online for external clients by way on Webinar solutions

Provide end-user troubleshooting of application errors

Monitor images routing and validity when creating hanging protocols

Update training tools for the change management process and make suggestions during following up training for process change

Responsible for creating clinical workflows describing business process

Develops and maintain training material to support RIS/PACS components

Assigned as an IDX and Centricity RIS/PACS Application Instructor

Cerner Corporation, Kansas, MO

01/2005 – 06/2005

Client Instructor

Instructed IT personnel on Cerner Millennium's EMR framework architect

Trained Physicians on Fundamental of Electronic Medical Records using Power Chart, Power Notes and RadNet patient workflow

Collaborated with business process and procedures to collect, display, manage and instantly deliver vital patient information

Facilitated on how to increase clinical and operational performance; This consisted of visiting client sites in the US to deliver 4 days of classroom instruction on the foundation of Millennium Architecture

Identify Core Design and Build for database management

Deliver training to internal and external employees

Conducted and proctored online Cerner Millennium Fundamental training

Access training and development needs

Conduct needs assessment and skills assessment

Support ACE IT conversion for product Go lives PowerChart and CPOE

Medical College of Georgia, Augusta, GA

03/2003 – 12/2004

Business Analyst/Training Specialist

Assigned as a Client Service training specialist for MCG EMR project. This consisted of IDX, McKesson, patient registration and enterprise scheduling, HealthQuest patient care, call center, management application, and Cerner PowerChart, electronic patient ambulatory, registration, scheduling and clinical application

Trained new hire registration how to register patient in HealthQuest and the Schedule patient in IDX

Participated in new hire training for registration and scheduling employees

Trained Patient Access and Registration staff and validate varies patient health plans such blue/blue shields, Medicare/Medicaid and PPOs

Coordinating activities and training used to educate the employees on fundamentals of patient stored medial information concepts and the logic surrounding managing customer accounts

Lead integration testing team after conversion

Kick off project team meeting with information on project's current status and resolved issues

Collaborate with Clinical Managers and stakeholders to assure organization is aligned with implementation policy and procedures

Lead meeting with Learning staff to discuss development of training material and classroom training resources and participants

Worked as a help desk administration to troubleshoot computer issues

Used DCW to make changes to current status of Registration/Scheduling

Assigned help desk tickets to direct levels of assignment using Remedy tracking system

Develop manuals and training materials used to put in place policies and procedures to assure effective customer care

Thomas Jefferson Hospital, Philadelphia, PA

08/1988 – 11/1999

Nurse Clerical Assistant/Certified Nurse Assistant

Provided Total Patient Care in the Cardiac Pulmonary ICU

Responsible for transcribing physician medication orders in the Respiratory ICU

Admit, Transfer and Discharge Inpatient

Assisted in Physician's order entry of labs, blood bank, POC, and medications

Contact this candidate