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Desktop Support Customer Service

Defiance, MO
January 10, 2020

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Stephanie J. Adelmann

Phone: 636-***-**** E-mail:


Utilize my degree in cybersecurity to obtain a long-term position that will allow me to use my technical knowledge and expand my skills/experience in IT security and compliance. As a highly motivated professional with key strengths in organizing, managing and problem solving, my ability to multitask efficiently, maintain attention to detail, and work effectively independently or with a group makes me an asset to any team or company. Knowledge of Windows 7 and 10, Microsoft Office, and Active Directory.


Bachelor of Science: Cyber Security (June 2018)

Lindenwood University (St. Charles, MO)

4.0 GPA / Perfect Attendance

Bachelor of Science: Information Security and Cybersecurity (2014 – 2016, school closed)

ITT Technical Institute (Earth City, MO)

4.0 GPA / Perfect Attendance

National Technical Honor Society (NTHS)

Bachelor of Arts: Mass Communications (December 1994)

University of Missouri – St. Louis, MO (St. Louis, MO)


Caregiver (2018-Present), Defiance MO

Assumed head of household responsibilities while attending to personal family matters.

IT Help Desk Analyst (2017 – 2018, contract ended), Charter Communications (Town and Country, MO)

Assist internal and off-site employees with computer related issues.

Diagnose and resolve technical issues using diagnostic and access tools.

Log all help desk interactions via ServiceNow ticketing system.

Windows, mobile devices, VPN, remote devices, and additional applications.

Cashier (2016 – 2017), Lowe’s (Wentzville, MO)

Process customer transactions, provide customer service by assisting customers with any questions or needs, assist team members as needed, and keep front of store clean and organized.

Audio Technician (2000 – 2014), Brantley Sound Associates (Nashville, TN)

Prep and manage all equipment in warehouse through custom inventory control program. Set up, organize, and manage audio equipment on stage for concerts, corporate events, and special events. Assist audio engineers while supporting artists and speakers, supervise production crew, and oversee client’s technical and production needs as necessary.

Contact this candidate