Gregory M. Taylor *** Short Street, Williamsport, IN 47993
Professional business manager with over 20 years of business development and team building experience.
Proficient at daily business operations as well as sales management to development overall profit potential. Develop tracking system to insure on time delivery of customer orders to improved customer satisfaction. Superior skills in team building, motivating employees, performance management and decision making. Excellent verbal and written communication skills, with the ability to communicate to business management and IT personnel. Have strong analytical skills to evaluate employee performance and business relationships. Use Salesforce CRM tools to maintain constant contact with customers and prospects.
Sales and Sales Support - Accounts Payable and Receivable - Human Resource and Payroll
P&L Analysis - Information Collection and Management - Inventory Management - Systems Design
Business Development Manager – AJ Hetrick Enterprises – Williamsport, Indiana – 2019
Develop supply chain to support growing sales and supply needs
Use CRM tools to increase customer interaction and drive customer satisfaction
Assist in developing subcontractors to fill new construction orders
Maximize Quickbooks information to improve inventory management, accounts receivable and accounts payable
Maintain active customer base and develop new customer in all business categories
Sales Development Representative – Passageways – Lafayette, Indiana – 2018 - 2019
Responsible for driving market share and qualifying leads that build pipeline for the sales organization. Responsible for running regional campaigns focused primarily on developing and qualifying leads to the point of hand-off to the sales force. A key requirement is to conduct business dealings with customers in a way that creates a superior customer experience that will set the stage for future product sales for Passageways. Use Salesforce CRM to manage customers and prospects information and sales cycles.
Sales Coordinator – LKQ Heavy Truck Parts – Watseka, Illinois – 2015 - 2018
Build relationships with customers.
Coordinate customer needs with current inventory
Assist in problem solving and maintaining open communication with customers.
Dispatch deliveries, as necessary, to comply with customer requests.
Rebuild former customer listings; by correcting any possible shortcomings to regain their business.
Customer Support Manager – Thyssenkrupp Industrial Service – Lafayette, Indiana – 2015
Manage containment operations at Subaru - SIA.
Understand the needs of the clients, and ensure jobs are completed satisfactorily.
Develop team to manage job start-ups, training of inspectors and supervising work onsite.
Review account payment status with customer contacts.
Handle customer inquiries about specific jobs, dealing with and investigating all issues.
Commercial Sales Manager – Advance Auto/Carquest Auto Parts – Lafayette, Indiana – 2013 - 2015
Develop assigned commercial accounts by continually promoting value-added products and service, such as TechNet and WebLink.
Partner with major account management to seek new major account customers and maintain working relationships with current accounts.
Communicate with store teammates to improve competitive position and improve customer service levels. Use Salesforce CRM to manage customers and prospects information and sales cycles.
Analyze competition’s strengths and weaknesses. Keep abreast of all competitive products and programs.
Managed sales teams in multiple stores to support district sales goals
Service Advisor – Wiers International Trucks – Lafayette, Indiana – 2013
Open and close repair orders per company procedures.
Document technician's notes for customers invoice.
Work with customer in a professional manner in person and over the phone
Create quotes for repairs as well as monitor repair orders and technician labor hours
On Site Manager – Employment Plus – Lafayette, Indiana – 2012 - 2013
On site manager for over 1000 contract employees at Wabash National Corporation
Supervise three shift managers and office coordinator
Responsible for payroll and human resource information management
Coordinate staffing needs with Wabash National human resource department
Driver Manager – Venture Logistics – Lafayette, Indiana – 2012
Manage the information needs for a fleet of 75 trucks and 250 trailers delivering freight to Subaru of Lafayette
Coordinate the shipments of rims from Mexico for On Time Delivery to Subaru
Maintain movement records for orders handled by the Lafayette terminal
Order tracking and follow up with SAP software
General Manager – Tredroc Tire Services – Lafayette, Indiana – 2005-2011
Administrator of store operations including Customer Service, Accounts Payable and
Receivable, lowered accounts receivable from over $500,000 to under $200,000
Inventory management through Stocking Level Inventory Management (SLIM)
Coordinate orders for Sales Staff, with sales over 4 million dollars per year
Operations Manager – McCord Truck Tire Center – Lafayette, Indiana – 2004-2005
Administrator of Accounts Payable and Receivable
Human Resources and Payroll Information
Inventory management Coordinate orders for Sales Staff and Customers
Maintain Information Systems Operation for the Center
General Manager – McCord Tire Service – Lafayette, Indiana – 1995-2004
Managed multiple stores in Lafayette, Indiana
Managed daily retail sales goals, inventory control, customer and employee relations.
Hanover College – Hanover, Indiana - Bachelor of Arts in Business Administration with a Minor in Computer Science
Howe Military School – Howe, Indiana - High School Diploma