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Manager Quality

Location:
Washington, DC
Posted:
January 10, 2020

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Resume:

To Whom It May Concern:

Thank you for the opportunity to apply for open position with your organization. After reviewing your job description, it’s clear you are looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully to do the job adeptly and perform above expectations.

I am a quality-oriented professional with a Master’s in Management information system from Strayer University. During my 20 years of experience I’ve had the opportunity to work on one of IBM top 5 contracts in the federal government. And during this time, I’ve learned valuable skills in Agile and Project Management that I have leveraged and used throughout my career.

I hope you agree that I am the type of competent and competitive you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me on 301-***-**** or via email ada9me@r.postjobfree.com. My salary requirement is $150k yearly.

Regard,

Adrienne Kornegay

Ms. Adrienne Kornegay

Certified Associate CMMI v2.0

ICAgile Certified Practitioner

1406 T St SE

Washington, DC 20020

301-***-****

ada9me@r.postjobfree.com

Professional Profile: Quality Assurance professional with 16 plus years of experience. Extensive knowledge and expertise with using model base process improvement standards with large and small engagements. Proven track record of accomplishment for successfully prepping, training and leading software projects external appraisals. Experience in scheduling, testing, requirements management, and subcontracting management.

Current Skills: Quality Assurance, Quality Control, Scheduling, Auditing, Testing, Requirements Management, Training, Process Improvement, SDLC and Client Relationship Management, Agile, CMMI v2.0

Professional Experience: International Business Machines (IBM)

IRS Return Review Program – February 2010 - Present: Program Manager, PMO-Quality, Lanham, MD

CMMI SME, Certified Associate CMMI v2.0 cultivating a understanding of program process and procedures

Developing and maintaining QA Plans and quality material

Analyze, conduct analysis on program peer review metrics.

Conduct monthly evaluates on program process and procedures and reporting to management results of findings.

Work closely and supporting cross-functional teams.

Facilitated project milestone reviews through development lifecycle, and produced and reviewed documentation that maintained QA/CMMI® ML3 processes

Lead and facilitate lessons learn to encourage and challenge continuous process improvement thru assessing needs and identifying recommendation for change

Directing, prioritizing, and implementing process improvement initiatives on time.

Use analytical and business process management to develop full scale project plans to improve.

Assist in developing program improvement goals and objectives and coordinate and champion activities to meet or exceed those goals.

Supports the work environment with good morale and a strong work ethic

Acting as a change agent – build and deliver the change management strategy to ensure support and buy-in for improvement projects

Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship

Provide contract support to through process improvement using model base process improvement framework.

Work with departments to identify key processes and improvement opportunities.

Managing program risks and issues.

Proposal support

April 2017 – April 2018 - Subcontract Administrator, PMO, Lanham Maryland

Identifies subcontract issues and provides leadership in developing solutions

Maintains, analyzes, updates, and develops various electronic and hard copy records

Supports all internal and external audit activities

Tracking the status of all contractual deliverables and ensure deliverable are following contract requirements

Ensuring modifications and directed changes are in accordance with contract provisions.

January 2016 – September 2017, Scheduler, Lanham, MD

Coordinated and schedule code reviews.

Worked directly with PMs and stakeholders to communicate schedule updates.

Maintained and published schedules and reports for assigned functional areas

Published to Project Controls SharePoint website to meet monthly deliverables.

Coordinated and interact with the technical community, management and senior management to ensure established milestones are completed according to schedules maintained.

January 2012 – April 2014, Test Engineer/Requirements Analyst, Lanham, MD

Created test cases and steps.

Developed and generated test scripts.

Performed system integration testing, regression and functional testing.

Prioritized and executed test cases and steps in accordance with test plan and procedures.

Log all defects found during testing.

Analyzed and document test results.

Reviewed and provided feedback on test plans, test cases, and test steps.

Coordinated peer reviews and resolution of defects with RRP Development Team.

Retest defect fixes in test environment. Coordinated deployment of defect fixes.

January 2003 – February 2010, Program Manager IBM CMMI Organization, Washington D.C. Metro Area

Expertise in the establishment, implementation, and management of quality control processes that drive continual process improvements.

Responsible for process controls in Total Quality Management, cost reduction, and process improvements in directly related to customer satisfaction.

Develops, executes and maintains quality management plans, checklist, procedures and standards to support quantitative program quality goals.

Conducts process improvement activities to collect and report quality performance measurements, program performance monitoring against defined standards, and compliance assessment with CMMI requirements.

Provide training on CMMI topics and mentoring to QA members.

Participants as an appraisal team member in internal and external (SCAMPI) assessments.

Facilitated project milestone reviews through development lifecycle, and produced and reviewed documentation that maintained QA/CMMI® ML3 & ML5 processes

Lead and facilitate lessons learn to encourage and challenge continuous process improvement thru assessing needs and identifying recommendation for change

Able to communicate at all levels of the organization while building consensus and providing direction

Provide proposal support for all CMMI and quality initiatives

IBM Awards:

2017 - GBS Service Excellence Award (SEA) – for demonstrating the following IBM Practice: Listen for need, envision the future.

2017 – Manager’s Choice Award - for demonstrating the following IBM Practice: Unite to get it done now.

2017 – IBM Appreciation for demonstrating the following IBM Practice: Unite to get it done now.

2016 – Manager’s Choice Award - the practice Put the Client First

Education: MIS Management Information System, Strayer University 2006

Tools: MS (Word, Excel, PowerPoint, Access, Project), Visio, SharePoint, RepPro, CLM, SQL, ClearQuest, ClearCase, Survey Monkey

Skills:

Strong team players and good with people – able to listen, handle and resolve tensions and overcome resistance

Attention to detail and ability to learn and adapt quickly

A strong team player with good interpersonal skills – able to listen, handle and resolve tensions and overcome resistance

Excellent relationship building, co-operation and influencing skills with a demonstrable ability to achieve results

Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations with a focus on results

Excellent presentation and workshop skills with detailed and accurate output which will set the standards for our customers

Ability to work with high-level security access in a professional and ethical manner

Enthusiastic, personable and articulate with excellent written and spoken English



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