YVONNE M. WHELAN
Yvonne M. Whelan
P L AN
Provide my skills and experience to be your Admin Assistant/Receptionist. S UMMARY
An eager, proficient, personable Assistant who gets the job done. Positive company representation, strong customer service and organizational skills, diverse work experiences from Tour agent in Calgary to operating a gym/spa in Puerto Vallarta, Admin Assistant in Yellowknife and more – able, outgoing, caring, and versatile.
E X P E R I E N C E
2014 – Present, Calgary, AB
Admin and Sales for a tutoring business and temporary positions. 2008 – 2013, Yellowknife, NT
DILLON CONSULTING ENGINEERS, ADMIN ASSISTANT
Welcomed and assisted clients and vendors, responded to and directed all calls, e-mails and inquiries in a supportive and professional manner. Managed appointments, banking, incoming/outgoing mail and couriers, liaison with building management and general office tasks. Aided project managers, project support included document checking, formatting, scanning, copying, printing, binding and distributions of proposals and reports using Word and Adobe in electronic and hard copy. Created and managed accurate project files, project archiving and close-out in accordance with company policy, project audits and tracking. Daily server backup and off-site storing. Organized and maintained office library. Logistical support for meetings and conference calls, boardroom set-up and take-down, as well as agenda and minute taking. Arranged travel bookings, processed expense reports and vendor invoices, ordered catering, scheduled and coordinated activities, tracked/ordered and maintained office supplies and equipment.
2005 – 2006, Yellowknife, NT
YELLOWKNIFE CHAMBER OF COMMERCE, ADMIN ASSISTANT, COMMUNICATIONS Provided administrative support to the Executive Director and managed the daily operations of the business. Liaison and representative to all Chamber clients provided information/general inquires and support on their behalf. Membership AR and Collections, processed customer transactions, solicited new members, arranged meeting rooms, minute taking, cash reports, banking. Organized and participated in Business Club luncheons, Business After hours and special Chamber events. Prepared and booked show booths and managed database of tradeshow sponsors, contributors, and booth rentals. Distributed Fax and email Ad campaigns on behalf of Chamber members and sponsored advertising sold by the Chamber.
YVONNE M. WHELAN
Yvonne M. Whelan
2004 – 2005, Calgary, AB
DICTA COURT REPORTERS, ADMIN ASSISTANT
Worked closely with the owner managing the day-to-day operations of the office. Accountable for law firm bookings, client quotes and inquiries, delegated job assignments to reporters, scheduling of staff. Prepared billings and collections, legal transcript preparation and distributions.
Jan – Mar 2004, Calgary, AB
RICE/DRUMMOND PERSONNEL SERVICES - Office Temp positions. 2002 – 2003, Calgary, AB
ARC PAINTING AND DECORATING, ADMIN ASSISTANT
Scheduled customer bookings and estimates, word processing, ordering paint and supplies.
2000 – 2002, Calgary, AB
GEMINI LEARNING SYSTEMS, OPERATIONS COORDINATOR
Job involved marketing and sales research, evaluated and tested courses, arranged tradeshows and company functions, press release distributions, customer service and sales, expense reports, managed client database and administrative duties.
Earlier years (6+ yrs.), Calgary, AB
BREWSTER TOURS, CUSTOMER SERVICE/TOUR AGENT
Accountabilities included reservations, tour and package sales, customer- relations, assistant to Executive Salesman, airport agent, ticketing, hotel meet and greet, tradeshow and product launches, dispatch relief, lost and found, processed customer transactions, cash reporting, charter payments, deposits, collection of vouchers, agent training and scheduling. E D U C A T I ON
Business Computers, SAIT, Calgary
Travel and Tourism Diploma, Career College, Calgary Occupational Exploratory training, College of Trades and Tech., St. John’s Grade 12 High School Diploma, College of Fisheries, St. John’s TRAINING/SKILLS:
Windows 10, MS Office, Access, Adobe Professional, File Pro, Dillon U, Mitel phone, WebEx, First Aid, Business Basics, Interior Design, Gateway Ticketing, Phone Power-Customer Service and Enhanced Listening, Working Onboard Cruise ships
Family Centre fundraiser, Yellowknife
Kerby Globe Trotters Travel Centre volunteer, Calgary White Hatter Award nominee by the Palliser Hotel, Calgary