ILONA DE SILVA
Jacksonville FL, 32258
To obtain a challenging career opportunity in the senior industry where my recreation management and marketing experience will bring growth to industry leader.
Key Skill Sets:
Excellent oral, written and interpersonal communication skills
Proven track-record meeting and surpassing sales goals
Highly effective cold calling and closing skills
Ability to multitask, lead and drive change independently and within a team
Excellent customer satisfaction skills
Kiehl’s, Belk, Avenues Mall
In charge of marketing and selling Kiehl’s skin-care and cosmetics.
Responsible for training new team members.
Develop and maintain client base on a daily basis.
Meet and surpass monthly sales goals by 20 percent on average.
Kiehl’s, Neiman Marcus, South Park Mall
Responsible for driving sales for Kiehl’s skin-care line for men and women at upscale department store.
Consistently grew counter sales by 15% for three consecutive years
Ranked in the top three in store for increase over LY for three seasons in a row
Perform client consultations and execute special events to increase sales.
Jack Black, Nordstrom, Neiman Marcus, and Sephora, South Park Mall Charlotte, NC
Demonstrated and promoted Jack Black skin-care men’s line to store customers while consistently maintaining an average of $330 Sales per Hour (SPH).
Conducted one-on-one sales associate trainings on product knowledge, merchandising and product display to enhance customer’s shopping experience.
Far-exceeded monthly sales goal by an average of 27% consecutively. Recognized as Monthly Productivity Winner in Jack Black’s, The Edge newsletter, Nov. 2013
International Cosmetics & Perfumes, Inc., Charlotte, NC
Fragrance Sales Consultant
Consistently met and often surpassed $50 SPH perfume quota on a part-time schedule.
Trained store associates on full product line on a monthly basis.
Managed and executed monthly store contests and incentives at major department stores such as Neiman Marcus, Nordstrom, Dillard's and Macy’s.
Carmel Place Retirement Community, Charlotte, NC
Conducted facility tours to promote apartment rentals and company image.
Assisted management with daily operations to ensure residents' satisfaction.
Supported marketing department with daily sales calls.
Mercedes Homes, Charlotte, NC
New Home Sales Counselor
Produced $9.6 million in revenue of new home sales during a two-year period.
Developed and implemented marketing plan to generate sales leads.
Won salesperson of the month contest during January 2005.
Florida State University, Tallahassee, Florida, Bachelor of Science, Leisure Services & Studies