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Manager Front Desk

Louisville, KY, 40291
January 10, 2020

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D DONNA DUNLAP **** Independence School Rd.

Louisville, KY 40291



Experienced Practice Manager with a very successful record of overseeing team members and Doctors to grow the business and add multiple locations and multiple providers. I was also successful in running my own Medical billing and collections company in Florida prior to relocating to Kentucky with my family. I pride myself in always being respected and trusted by my Doctors and team members, and that is most important to me.


* Detail oriented problem solver * Proficient conflict solver *Time management and goal oriented

*Organization skills *Timely *Trustworthy

*Relationship builder *Budget conscious *Dedication


**Administrative Assistant April 2019- Present

Spine Center Chiropractic Old Bardstown Rd. Louisville, KY 40291

*All responsibilities of maintaining the flow of the front desk and insurance benefit verification/billing and collections

**Practice Manager July 2009- April 2019

Braces Braces Braces Middletown, Shelbyville, Jefferson Mall/Westport/Brownsboro, Kentucky

*Created yearly budget

*Maintain accurate insurance and patient billing

*Medicaid prior authorization and claim filing

*Treatment Coordinator for all new patient consultations

*Patient contracts and recurring payment set ups

*Coaching team members/ Quarterly check ins/Yearly reviews

*Increased top line revenue for our 2 newest practices by moving to those offices to help mentor our new Doctors and market those practices.

**Billing and Front Desk Manager February 2006- July 2009

Blankenbaker Primary Care Blankenbaker Pkwy. Louisville, Ky

*Improve the flow of the front desk process

*Decrease the accounts receivable

*Increase office revenue by billing the correct ICD-9 codes for all procedures performed in the office

*Improved the patient/office relationship by being knowledgeable of and helpful in regards to patient account issues

*Improved the Doctors scheduling and patient call back processes

*Patient referrals to specialty providers

*Helped Doctor maintain the budget for the practice

**Owner/Operator June 2003- February 2006

Accurate Billing and Collections Plant City, FL

*Assisted Clients with their daily insurance and patient billing

*Reported to clients their monthly income and increase in accounts receivable by using an outsourced billing service

*Observed and assisted clients in improving their office procedures for best care care with minimal staffing

** More extensive work experience background available on request.


Brandon High School with a focus in Business Management/ Multiple Business/ Management courses and certifications


Professional: Dakota Wasylina : 502-***-****

Stephanie Coons: 502-***-****

Tiffany Funk: 502-***-****

PERSONNAL: LeeAnn McKinney: 502-***-****

Rita Moore: 606-***-****

Donna Yearta 502-***-****

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