Manager Front Desk
Resume:
D DONNA DUNLAP **** Independence School Rd.
Louisville, KY 40291
*.**********@*****.***
PROFESSIONAL SUMMARY:
Experienced Practice Manager with a very successful record of overseeing team members and Doctors to grow the business and add multiple locations and multiple providers. I was also successful in running my own Medical billing and collections company in Florida prior to relocating to Kentucky with my family. I pride myself in always being respected and trusted by my Doctors and team members, and that is most important to me.
SKILLS:
* Detail oriented problem solver * Proficient conflict solver *Time management and goal oriented
*Organization skills *Timely *Trustworthy
*Relationship builder *Budget conscious *Dedication
EXPERIENCE:
**Administrative Assistant April 2019- Present
Spine Center Chiropractic Old Bardstown Rd. Louisville, KY 40291
*All responsibilities of maintaining the flow of the front desk and insurance benefit verification/billing and collections
**Practice Manager July 2009- April 2019
Braces Braces Braces Middletown, Shelbyville, Jefferson Mall/Westport/Brownsboro, Kentucky
*Created yearly budget
*Maintain accurate insurance and patient billing
*Medicaid prior authorization and claim filing
*Treatment Coordinator for all new patient consultations
*Patient contracts and recurring payment set ups
*Coaching team members/ Quarterly check ins/Yearly reviews
*Increased top line revenue for our 2 newest practices by moving to those offices to help mentor our new Doctors and market those practices.
**Billing and Front Desk Manager February 2006- July 2009
Blankenbaker Primary Care Blankenbaker Pkwy. Louisville, Ky
*Improve the flow of the front desk process
*Decrease the accounts receivable
*Increase office revenue by billing the correct ICD-9 codes for all procedures performed in the office
*Improved the patient/office relationship by being knowledgeable of and helpful in regards to patient account issues
*Improved the Doctors scheduling and patient call back processes
*Patient referrals to specialty providers
*Helped Doctor maintain the budget for the practice
**Owner/Operator June 2003- February 2006
Accurate Billing and Collections Plant City, FL
*Assisted Clients with their daily insurance and patient billing
*Reported to clients their monthly income and increase in accounts receivable by using an outsourced billing service
*Observed and assisted clients in improving their office procedures for best care care with minimal staffing
** More extensive work experience background available on request.
EDUCATION:
Brandon High School with a focus in Business Management/ Multiple Business/ Management courses and certifications
REFERENCES:
Professional: Dakota Wasylina : 502-***-****
Stephanie Coons: 502-***-****
Tiffany Funk: 502-***-****
PERSONNAL: LeeAnn McKinney: 502-***-****
Rita Moore: 606-***-****
Donna Yearta 502-***-****
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