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Customer Service Representative

Location:
Cumberland Center, ME
Posted:
January 10, 2020

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Resume:

Laura J. Small

** ******* *** **********, ** ****1

ada9dq@r.postjobfree.com

Tel: 207-***-****

EDUCATION

Bachelors’ of Science Degree, Husson College

Major:Business Administration, May 2000

EXPERIENCE

LEE’S FAMILY TRAILER, Windham, ME

06/19 to 12/19

Bookkeeper

Responsible for Accounts Paysble/Accounts Receivable and inventory updates in Motility software. Incoming and outgoing mail, ordering supplies, processing new hires with benefits, and verifying their proper documentation. Negotiated best pricing from vendors/suppliers.

LOGISTICARE, South Portland, ME 01/17 to 06/19

Utilization Review Coordinator/CSR

* Responsible for processing out-of-state medical transportation requests through Maine Cste.

* Processing meals and lodging expense reimbursements for members.

* Taking incoming calls to coordinate transportation for medical appointments. NGS, South Portland, ME

10/16 to 01/17

Customer Service Representative II – Populus Group

* Responsible for providing information for incoming calls for the SHOP (Small Business Health Options Program).

* Developed positive customer service relations for internal and external clients.

* Provided internal and external clients with requested information, resources, and referrals.

* Used various computer systems for tracking, information gathering, analysis, and troubleshooting.

* Responsible for understanding of Anthem’s insurance products and services. NORTH ATLANTIC, Portland, ME 04/16 to 09/16

Accounting Assistant (temporary assignment)

* Responsible for accounts payable/receivable, general ledger using Seasoft, invoicing using EDI and manual billing, and inventory tracking of containers that were imported to the US from Indonesia.

* Responsible for office support/administration, telephone screening, maintaining the office supplies, postage meter, and kitchen supplies.

NGS, South Portland, ME

10/15 to 03/16

Customer Service Representative I -- Kelly Services

* Responsible for providing information for incoming calls for the SHOP (Small Business Health Options Program).

* Developed positive customer service relations for internal and external clients.

* Provided internal and external clients with requested information, resources, and referrals.

* Used various computer systems for tracking, information gathering, analysis, and troubleshooting.

* Responsible for understanding of Anthem’s insurance products and services. BERLIN CITY, Portland, ME 11/14 to 03/15

HR Office Manager (temporary assignment)

* Responsible for assisting with all payroll related duties for the NH/ME and VT dealerships within Berlin City Group.

* Update/verify all employee information, demographics, direct deposits, voluntary and involuntary deductions, expense reimbursements, and check requests.

* Prepare new hire paperwork and meet with employees to review benefits and answer their questions.

* Preparing payroll semi-monthly, which includes running reports through ADP/Paylocity, reconciling for accuracy of payroll, and working within specific deadlines. BENEFIT MALL/COMPUPAY., Freeport, M

03/07 to 10/14

Payroll Specialist/Customer Relations

* Responsible for processing payroll for a 240+ client base, with an average of 45 clients per day using payroll software and about 30 plus e-mails from clients with various questions/payroll related matters.

* Updating account information, demographics, processing direct deposits/reversals, bank changes, voids, preparation of multi-state add-on paperwork, submitting tax notices, and overall management of each account.

* Excellent verbal and written communication skills – high client contact via telephone and e-mail.

* Ability to explain our payroll reports to clients, along with understanding of quarterly/annual tax returns (941, 940, 1099’s, 1096’s, various state unemployment returns, and W-2’s/W-3’s.

* Preparing documentation for amendments for: voiding/adding wages, fringe benefit reporting, and third party sick pay.

* Researching the Internet and company resources for government compliance issues regarding payroll tax questions.

* Troubleshoot web reporting system such as account maintenance, adding users, unlockinjng accounts so that clients can obtain payroll information via the internet.

* Weekly trainings regarding payroll processing, taxes, system functionality, along with webinars, professional development, and testing.

* Salesforce is used for all account messages and cases are created and tracked for follow-up and resolution.

* Promoting our After Payroll Solutions to our clients for services such as: workers’ compensation, (S125/S132) healthcare/transit, 401k’s, HR Essentials, HR360, Time and Attendance, and more. BOSTON COMMUNICATIONS GROUP, INC., Westbrook, ME

12/04 to 10/06

* Processed on-line purchase orders, check requisitions, reconciled petty cash, submitted invoices, reimbursed employees for travel, and maintained office/kitchen supplies.

* Processed new hire paperwork, assisted with benefits related work, and scheduled orientations.

* Worked with the property management company regarding any facilities issues.

* Entered wireless billing and posting data into Excel spreadsheets to create statistical graphs.

* Chaired several committees for Employee Recognition, Wellness, Birthdays, Luncheons, and more.

* Processed customer requests for new and renewal Cognos software. RANGELEY LAKE RESORT, Portland, ME

Office Administration (Business)

05/02 to 10/04

ales contracts/mortgages for loan funding and worked closely with our financing company on any customer questions/inquiries.

* Prepared real estate transfer tax forms and recorded legal documents.

* Processed new hire paperwork, payroll management, and calculated commissions and bonuses for independent contractors.

* Assisted with networking the computer system to implement an on-line inventory program.

* Filemaker Pro database and a web-hosted site were utilized to keep track of sales. WORDEXPRESS 01/94 to present

* Established a word processing business with services that included: transcription, mail merges, catalogs, newsletters, manuscripts, letters, resumes, legal depositions, and other documents.

* Customer service: I have worked with a broad range of individuals and businesses includinng architects, engineers, lawyers, doctors, artists, authors, non-profit organizations, banks, and insurance organization. COMMUNITY INVOLVEMENT

09/14- 12/14 Horse & Rider Connection

2010-2017 The Dempsey Challenge

09/14 Susan G. Komen Walk

10/14 Riding to the Top

09/01 - 06/03 Girl Scouts

REFERENCES

Thomasa Whisler – Supervisor

NGS/Anthem – 207-***-****

Debbie McCarthy (co-worker)

BostonCommunications Group

Cell: 978-***-****, E-mail:

ada9dq@r.postjobfree.com

James Hunt (V.P. of

Operations/Manager)

BostonCommunications Group

Cell: 781-***-****,

E-mail:ada9dq@r.postjobfree.com

Robin Forbes – BenefitMall - Cell: 207-***-****

Elizabeth Ferrelli (friend) – Cell: 207-***-****



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