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Customer Service Manager

Location:
Marikina, NCR, Philippines
Salary:
25,000
Posted:
January 09, 2020

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Resume:

NERISSA DELA CRUZ USON

Address: Blk * Lot *, Dreamhomes Subdivision, Silangan, San Mateo, Rizal

Mobile Number : 094********

Email Address : ada9cf@r.postjobfree.com

Date of Birth May 25, 1989

Gender Female

Nationality FILIPINO

Religion Christian BAPTIST

Marital Status: Single

Language: English, Filipino

HIGHLIGHTS OF QUALIFICATIONS

Process Executive and Customer Service Assistant

Certified computer professional with knowledge in basic and advanced desktop.

Strong customer service and people skills

A good team player and possesses the qualities of a good employee.

Fast learner, committed and trust-worthy

Articulate, dynamic, and capable of working in a diverse work force.

Strong process, organizational skills

Goal-oriented, highly motivated and able to work under pressure.

Trainable and open to explore other technology and industries.

WORK EXPERIENCE

INFOSYS BPM, LTD

Infosys BPM, the Business Process Management subsidiary of Infosys Technologies Ltd., (NASDAQ: INFY), is an end-to-end outsourcing services provider. Infosys BPM addresses your business challenges and unlocks business value by applying proven process methodologies, integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements and process re-engineering. Fort Bonifacio, Global City, Taguig

Customer Service Specialist/TTU Assist

Duration : October 10, 2011 - March 1, 2019

Account : Operations – AT&T, MIS/APEX EBM

Job Description : Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query/issue. Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format.

Executes transactions as per prescribed guidelines and timelines, analysis of data, responding to complaints/queries on mail/phone, interacting with clients for order management depending on the process in order to meet targets. Test and turn up assist, backing up the engineers to activate the service from customers’ orders.

EDUCATIONAL BACKGROUND

2006-2010 Pangasinan State University

Alvear St. Lingayen, Pangasinan, Philippines

Bachelor of Science in Business Management

2002-2006 Congressional National High School

San Agustin II, Dasmariñas, Cavite, Philippines

High School Diploma

1996-2002 Burol Elementary School

Burol Main, Dasmariñas, Cavite, Philippines

Elementary School Diploma

REFERENCES

Available upon request

Arthur Uy Escalation Manager (INFOSYS -EBM)

Fort Bonifacio, Global City, Taguig

091********

Melanie Villanueva Team Leader (INFOSYS)

Fort Bonifacio, Global City, Taguig

091********

Rev.Rogelio Recerone BCI Marikina Pastor

Marikina City

090********

I certify that all of the information’s provided above were true and correct to the best of my knowledge and belief.

Nerissa Dc. usON

Applicant



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