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Quality Engineer

London, KY
January 09, 2020

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Charles Todd Egelston

** ***** ****

London, KY *0744

Home 606-***-****

Cell 606-***-****


Day Bros. RV, London, KY

Contracted - Marketing Content Manager December 3–26, 2019 Customer Service Representative - July 1, 2019 – September 19, 2019

• Business Development Center Representative

• Communicate with customers.

• Document issues and communicate to managers

Phoenix Products, Annville, KY

Quality Contract - January 14, 2019 – March 27, 2019

• Audit Processes

• Write non-Conformances and determine countermeasures

• Assist QC Manager with AS / ISO standards

Phillips Diversified Manufacturing, Annville / Manchester, KY Quality Manager – June 11, 2018 – December 27, 2018 (Laid off due to cutbacks)

• Implemented the transition from ISO 9001:2008 to ISO 9001:2015 and passed the ISO registration Audit.

-Scheduling and overseeing a team of auditors to ensure all requirements are being met for the ISO 9001:2015 standards.

- Wrote the Quality Manual and Standard Operating Procedures to align to new ISO 2008:2015 standard requirements.

- Wrote Objectives, Inputs, Outputs, Risk and Opportunities to meet the new standard requirements. Hitachi Automotive, Berea, KY

Quality Engineer – February 2016 – March 26, 2018

• Manage Customer Issues (NISSAN)

- Problem Solve using 5 Why/3 Legged Methodology to provide Countermeasures to Customer Issues

- Maintain any External or Internal Sorts

- Visit Customers when necessary

- Update Control Plan and PFMEA when necessary

- NISSAN PFMEA/Control Plan Workshop Training

- Support Ford, Chrysler, and Toyota Concerns in the absence of a Quality Engineer

- IATF 16949:2016 Internal Auditor

CTA Acoustics, INC, Corbin, KY

Quality Control Engineer / Supervisor – November 2013 – January 2016

• Maintain the Customer and Supplier Corrective Action System

- Issue Supplier Quality Concerns and Track Corrective Actions

- Receive all Automotive Customer Complaints – Ford, GM and Chrysler

- Maintain any External or Internal Sorts

- Visit Customers when necessary

- Problem Solve, Document and Track Corrective Actions

• Supervise a Team of Senior and Process Auditors

• TS16949:2009 Internal lead Auditor

- Audit

- Assign audits to Team members

- Review audits

Matix Corporation, Caryville, TN

Quality Control Engineer – January 2013 – November 2013

• Maintain the ISO 9000 Document Control System

• Perform Internal Audits

• Administer the Non-Conformance Reporting System

• Establish and Update Training Logs for Quality Team Members.

• Administer the Countermeasure System, track status, coordinate resolution with functional departments

• Participate in weekly status meetings.

• Coordinate the continuous improvement efforts

• Issue Quality Alerts and train team members on changes in new procedures.

• Prepare quality documents and/or forward to the customer as needed.

• Proficient in Microsoft Office with strong skills in Excel including graph making. Truseal Technologies, Barbourville, KY

Quality Control Technician/Supervisor, 2007 - June 15, 2012 (due to Company Closure)

• Responsible for daily operations that include staffing, testing, assigning work, calibrate, maintain and write standard work instructions for lab equipment .

- Lab equipment included: Monsanto T2000 Tensile tester, Brookfield Viscometer, Shear Tester, BF Goodrich (DSR) Dynamic Stress Relaxation, Tack Tester, Refractometer, MacBeth Coloreye.

- Tested final product, raw materials for various issues.

• Designed and maintain database to capture all raw material data and to track data so it can be analyzed for trends or quarantined if out of specification.

- complimented by ISO external auditor on program I designed.

• Maintain the calibration tracking system for all measurable instruments.

- includes temperature gauges, footage counters and calibrate and repair more than 400 calipers.

• Expert in a Windows environment which includes: Microsoft Word, Excel, GageTrak calibration software, Powerpoint, Powerway.

• Served as an ISO 9001/2008 Internal Auditor.

• Trained in Conflict Management Techniques.

• Working knowledge of Lean Six Sigma and 5S.

- Standardized and maintained the QC Lab standards by utilizing the 5S principles.

• Prepare and issue customer certificates of analysis Truseal Technologies, Barbourville, KY

Quality Control Assistant, 2001 - 2007

• Trend Analysis, Process Capabilities in Microsoft Excel.

• Tracked customer complaints by collecting data and charted to analyze for trends.

• Planned and performed monthly gauge control and calibrations. Truseal Technologies, Barbourville, KY

General Labor, 1993 - 2001

• MIXING - Responsible for mixing 2 to 3 batches of various formulation daily

• LINE OPERATOR - Extruded thousands of feet of various formulations into window spacers daily.

• SHIPPING - Collected and loaded orders onto trucks with use of a fork truck.

• RECEIVING - Unloaded and stocked raw materials. Responsible for receiving documentation Ramcell Cellular, London, KY

Sales and Installations, 1992 - 1993

• Internal and External Sales

• Installed mobile phones

• Regularly received top monthly sales

Appalachian Computer Services/First Image, London, KY Marketing, 1990 - 1992

• Ad concept design and placement in periodicals

• Coordinated multi-media meetings and events

• Responsible for creating flowchart proposals for government contracts.

• Published a monthly newsletter

• Staff photographer

• Expert in CorelDraw and design software

Radio Shack, London, KY

Assistant Manager - Sales and Installations, 1984 - 1990

• Retail Merchandising

• Opened and Closed Store

• Night Deposits

• Sales

• Installation of Home and Car Audio/Video


Cumberland University 1983 – 1986

- Accumulated 110 hrs toward degree

Laurel Co. Vocational School - Architectural and Mechanical, 1981 – 1983 Community Service

– I have over 30 years of community service working with Oasis Music. In my role we have provided Professional Sound and Lighting for area events such as Laurel Co. Homecoming, Chicken Festival, Daniel Boone Festival and several other community events to many to list. We provided these services at an affordable price so anyone could afford our services. Personal Activities

- Enjoy traveling, photography, graphic design, spending time with my family, attending church and church activities.

Graphic Design – 25 years

Owner & Operator

Egelston Designs

Quality Sign & Graphic Design

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