Support Desktop

Medgar Evers College Brooklyn, NY **** – Spring **17

Current Major – Computer Information Systems.

Credits to date: 75

Professional Experience

South Carolina Department of Corrections Columbia, SC July 2018 – Present

Provides security, custody and control of inmates in a correctional setting. Duties include:

Maintain control in inmate dorms, cafeteria, work sites and surrounding areas.

Instruct and direct inmates assigned to various work details.

Maintain and report inmate count and daily logs; prepare and submit miscellaneous reports.

Maintain surveillance and search for contraband.

Maintain and inspect building for cleanliness and sanitation; requisition and direct issuance of supplies, tools and equipment; maintain inventory of equipment.

Escort visitors and civilian employees through assigned facility.

Ensure that inmates receive prescribed treatment including medical and behavioral prescriptions.

Control gate tower or other special post.

Make prescribed security inspections and searches of specified buildings, building contents, grounds, vehicles and people and take necessary action.

Maintain and operate security devices in a security setting, such as gates and doors, weapons and mechanical devices.

Instruct and counsel officers concerning duty requirements.

Investigate inmate/resident complaints and take appropriate action.

Serve as backup for any dorm/building dispute requiring assistance and crisis intervention; make reports to appropriate personnel.

Fresh Direct Queens, NY 2017 – June 2017 – July 2018

IT SD - ERP OPS Analyst

Excellent organizational skills with the ability to listen, follow up, attention to detail, and accomplish desired results verbally and/or in written form to appropriately document and resolve incidents.

User-Friendly and consistent customer support via Genesys IVR, Service Desk or email

Responsible for ERP Operations to successfully process over 16500 daily customer orders

Conduct pre-production checklist: including servers, systems & SCADA Controls to ensure systems reliability

Partnering with other technology teams to monitor and resolve incidents during critical production hours.

Ensure systems integrity by actively monitoring IT infrastructure: network, hosts, services, ETL jobs and SAP background jobs.

Coordinate with Plant management for seamless production of orders and incident mitigation procedures

Serve as the first line of support for IT Technology Services team, responsibilities include:

oWork with IT team members to resolve and document problems through Service Desk

oPlant control and data acquisition systems

oPick-to-light systems monitoring, configuration, and support

oDesktop and network support for plant and corporate employees

oMobility Support: RF Terminal, Scanners, mobile handheld computers, laptops and mobile phones.

oDocument, resolve and escalate incidents as required

oTroubleshoot and resolve SAP Printing Services

JRM Construction Management Manhattan, NY May 30th, 2017 – June 9th, 2017

Help Desk/ Field Technician

Scanning and organizing documents to network folders

Printing Documents

Installing Software’s

Phone support

Provide field service for multiple site locations, performing installation of network devices

Setup Docking stations

Run Network Switches

Setup Dual Monitor displays for client work stations

Provide support to client utilizing RDC

Telephony setups

Providing wireless printing capability connections to laptops

Medgar Evers College Brooklyn, NY February - July 2013 to July 2018

Help Desk/Desktop support

To help with any technical problem that a student/staff may have such as

Desktop and laptop hardware installation and troubleshooting skills

Computer hardware and software technical support for college issued computers and laptops

Mobile support on iPhone, Android and iPad

Strong knowledge of Windows 7,8, 2010 Operating system, and Office 2013 and 2010

Experience working with an Active Directory and setting up users.

Classroom/Lab Technology Support Services

Printing documents

Microsoft power point, Excel, and Word

Along with supplying the printer with paper and other meaningful task that help students and staff in their day to day usage of the computer labs.

Ticketing systems: Kace1000 and Fresh Service

Faculty, Staff and Student email

Access and support for the CUNY Portal and Blackboard

Internet and Intranet Support

Accessing CUNY account information

Network and wireless connectivity issues

New York City District Council of Carpenters New York City, 2002 - Present

Union Local # 157

Carpenter Mechanic

Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter’s hand tools and power tools.

Studies blueprints, sketches, or building plans for information pertaining to type of material required, such as lumber or fiberwood, and dimensions of structure or fixture to be fabricated.

Prepares layout using rule, framing square, and calipers. Marks cutting and assembly lines on materials, using pencil, chalk, and marking gauge.

Shapes materials to prescribed measurements, using saws, chisels, and planes.

Assembles cut and shaped materials and fastens them together with nails, dowel pins, or glue.

Applies shock-absorbing, sound-deadening, and decorative paneling to ceilings and walls.

Verifies trueness of structure with plumb bob and level.

Erects framework for structures and lays sub flooring.

NY City District Council of Carpenter Labor Tech College New York, NY August 2002 – June 2006

Apprentice Carpenter

Responsible for assisting with constructing and maintaining residences and buildings, such as lay building foundations, mix and pour cement, frame building including doors and windows, put up siding, put up drywall, etc.

Constructs items such as furniture and stairs, making repairs to the internal and external structure and ensuring buildings are safe.

Perform minor electrical repairs.

Monitor and replace weather stripping.

Operate and maintain carpentry tools and equipment.

Assist with the delivery of other municipal services.

Keep a daily log of tasks.

Certificate of Completion,

MTA NYC Transit track safety certification 2010

Hardware Installation 2009

8 - hour Security guard Training 2008

16 - hour Security guard Training 2008

Aerial work platform Safety course 2008

4 years of Carpentry apprenticeship 2007

UBC Aerial lift operator qualification 2006

HILTI - Powered actuated tools 2006

10 - hour OSHA Hazard awareness 2002

10 - hour OSHA construction safety 2002

Construction Skills 2000 pre-apprenticeship Carpentry program 2002

Harry Van Arsdale Jr. High School – Brooklyn, NY 2002

References available upon request.

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