Current Major – Computer Information Systems.
Credits to date: 75
South Carolina Department of Corrections Columbia, SC July 2018 – Present
Provides security, custody and control of inmates in a correctional setting. Duties include:
Maintain control in inmate dorms, cafeteria, work sites and surrounding areas.
Instruct and direct inmates assigned to various work details.
Maintain and report inmate count and daily logs; prepare and submit miscellaneous reports.
Maintain surveillance and search for contraband.
Maintain and inspect building for cleanliness and sanitation; requisition and direct issuance of supplies, tools and equipment; maintain inventory of equipment.
Escort visitors and civilian employees through assigned facility.
Ensure that inmates receive prescribed treatment including medical and behavioral prescriptions.
Control gate tower or other special post.
Make prescribed security inspections and searches of specified buildings, building contents, grounds, vehicles and people and take necessary action.
Maintain and operate security devices in a security setting, such as gates and doors, weapons and mechanical devices.
Instruct and counsel officers concerning duty requirements.
Investigate inmate/resident complaints and take appropriate action.
Serve as backup for any dorm/building dispute requiring assistance and crisis intervention; make reports to appropriate personnel.
Fresh Direct Queens, NY 2017 – June 2017 – July 2018
IT SD - ERP OPS Analyst
Excellent organizational skills with the ability to listen, follow up, attention to detail, and accomplish desired results verbally and/or in written form to appropriately document and resolve incidents.
User-Friendly and consistent customer support via Genesys IVR, Service Desk or email
Responsible for ERP Operations to successfully process over 16500 daily customer orders
Conduct pre-production checklist: including servers, systems & SCADA Controls to ensure systems reliability
Partnering with other technology teams to monitor and resolve incidents during critical production hours.
Ensure systems integrity by actively monitoring IT infrastructure: network, hosts, services, ETL jobs and SAP background jobs.
Coordinate with Plant management for seamless production of orders and incident mitigation procedures
Serve as the first line of support for IT Technology Services team, responsibilities include:
oWork with IT team members to resolve and document problems through Service Desk
oPlant control and data acquisition systems
oPick-to-light systems monitoring, configuration, and support
oDesktop and network support for plant and corporate employees
oMobility Support: RF Terminal, Scanners, mobile handheld computers, laptops and mobile phones.
oDocument, resolve and escalate incidents as required
oTroubleshoot and resolve SAP Printing Services
JRM Construction Management Manhattan, NY May 30th, 2017 – June 9th, 2017
Help Desk/ Field Technician
Scanning and organizing documents to network folders
Provide field service for multiple site locations, performing installation of network devices
Setup Docking stations
Run Network Switches
Setup Dual Monitor displays for client work stations
Provide support to client utilizing RDC
Providing wireless printing capability connections to laptops
Medgar Evers College Brooklyn, NY February - July 2013 to July 2018
Help Desk/Desktop support
To help with any technical problem that a student/staff may have such as
Desktop and laptop hardware installation and troubleshooting skills
Computer hardware and software technical support for college issued computers and laptops
Mobile support on iPhone, Android and iPad
Strong knowledge of Windows 7,8, 2010 Operating system, and Office 2013 and 2010
Experience working with an Active Directory and setting up users.
Classroom/Lab Technology Support Services
Microsoft power point, Excel, and Word
Along with supplying the printer with paper and other meaningful task that help students and staff in their day to day usage of the computer labs.
Ticketing systems: Kace1000 and Fresh Service
Faculty, Staff and Student email
Access and support for the CUNY Portal and Blackboard
Internet and Intranet Support
Accessing CUNY account information
Network and wireless connectivity issues
New York City District Council of Carpenters New York City, 2002 - Present
Union Local # 157
Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter’s hand tools and power tools.
Studies blueprints, sketches, or building plans for information pertaining to type of material required, such as lumber or fiberwood, and dimensions of structure or fixture to be fabricated.
Prepares layout using rule, framing square, and calipers. Marks cutting and assembly lines on materials, using pencil, chalk, and marking gauge.
Shapes materials to prescribed measurements, using saws, chisels, and planes.
Assembles cut and shaped materials and fastens them together with nails, dowel pins, or glue.
Applies shock-absorbing, sound-deadening, and decorative paneling to ceilings and walls.
Verifies trueness of structure with plumb bob and level.
Erects framework for structures and lays sub flooring.
NY City District Council of Carpenter Labor Tech College New York, NY August 2002 – June 2006
Responsible for assisting with constructing and maintaining residences and buildings, such as lay building foundations, mix and pour cement, frame building including doors and windows, put up siding, put up drywall, etc.
Constructs items such as furniture and stairs, making repairs to the internal and external structure and ensuring buildings are safe.
Perform minor electrical repairs.
Monitor and replace weather stripping.
Operate and maintain carpentry tools and equipment.
Assist with the delivery of other municipal services.
Keep a daily log of tasks.
Certificate of Completion,
MTA NYC Transit track safety certification 2010
Hardware Installation 2009
8 - hour Security guard Training 2008
16 - hour Security guard Training 2008
Aerial work platform Safety course 2008
4 years of Carpentry apprenticeship 2007
UBC Aerial lift operator qualification 2006
HILTI - Powered actuated tools 2006
10 - hour OSHA Hazard awareness 2002
10 - hour OSHA construction safety 2002
Construction Skills 2000 pre-apprenticeship Carpentry program 2002
Harry Van Arsdale Jr. High School – Brooklyn, NY 2002
References available upon request.