MARY JO MADDEN

ada9b4@r.postjobfree.com

Objective

To obtain a Senior Business Systems Analyst position that will utilize my analysis, requirements solicitation/documentation and process redesign skills.

Summary of Qualifications

Self-motivated, detail oriented analyst with over 15 years in Software Development and Implementation focused on writing business and functional requirements and project management. Strong analytical skills with the ability to proactively identify and resolve complex issues for both internal and external customer needs. Extensive experience creating use cases, user stories, sequence, system, and page flow diagrams, UI mockups as well as operational process redesign documentation and user guides. Strong understanding of SDLC using both Agile and Waterfall methodologies. Excellent organizational and communication skills with teams at all levels. Ability to work independently with a sense of ownership for work assignments.

Professional Experience

Senior Business Analyst/Project Manager · Dycom Industries, Inc. · Peachtree Corners, GA · 4/2019 – Present

Interviewed SMEs and wrote requirements for development of a new internal Operations Management system for telecommunications construction project management

Assisted in Agile Sprint Refinement meetings to determine user stories to develop in each sprint utilizing Jira Kanban board, backlog and sprint, providing estimates to complete

Led remote and on-site customer-facing requirements gathering meetings and served as primary liaison interfacing between non-technical Business units (Customers, SMEs, Implementation, Management) and Technology (System Architects, Developers, DBAs, UI, QA, Security, Support) utilizing Jira for an Agile work flow

Enterprise Project Manager /Senior Business Analyst · Mansfield Energy · Gainesville, GA · 11/2016 – 9/2018

Wrote functional requirements and user guide for software development and enhancements to internal salesforce lead generation and management application for the natural gas division

Created process and system diagrams for integration of acquired company infrastructures

Produced and maintained project plans using PMI methodologies and change control documents as part of project management responsibilities using MS Project, SharePoint, Excel, Visio, PowerPoint for project ranging from new product development, system upgrades, implementation of new cloud-based applications, and mergers and acquisitions

Created detailed project plans, work breakdown structures, and resource allocation plans

Scheduled and negotiated release timeframes with other departments for minimal impact to their work effort

Collaborated with multiple teams to deliver multiple projects within established constraints

Led team meetings on-shore and off-shore to keep project on track and resolve issues

Conducted executive leadership status meetings and created PowerPoint status reports for monthly staff meetings

Managed external vendors for implementations, upgrades, services, issue resolution

Senior Business Systems Analyst/Program Manager · M.J.Madden & Assoc./DS Services, Inc. · Atlanta, GA · 2/2011 – 8/2016

Collaborated with multiple teams to elicit requirements, project tasks, and process flows including assisting implementation of ADP Vantage HCM

Wrote detailed business and functional requirements specifications including use cases, page flow diagrams, and screen mockups

Utilized Visio to create original drafts of interdepartmental process flows including Five9 Virtual Cloud Contact Center for the telecommunications department

Performed web content management functions including new and existing product content, web page editing, system messaging, customer email campaigns, and product categories for merchandising

Hands-on web producer functions including native HTML, BridgeTrak Helpdesk ticket resolution for www.water.com and Jira issue tracking software

Managed website development projects for: customer-facing account management, Costco, and Friends/Family referrals

Assisted KPMG with SOX process analysis, documentation, and departmental implementation to become compliant

Created project plans using MS Project, Excel and RoboHead

Led project to move the entire company from one building to a new building including all employees and vendors

Senior Business Systems Analyst/Project Manager · Matrix Resources/Studiocom · Atlanta, GA · 4/2010 – 2/2011

Performed requirements elicitation using process and artifact analysis, conference calls, email, business analysis with SME’s, competitive product analysis, and workflow analysis for website redesigns

Created vetted features lists, content matrix, and software requirements documentation

Led on-site and remote, customer-facing interviews of subject matter experts in the following industries: hospitality (Olive Garden), and healthcare (Kimberly Clark)

Senior Business Systems Analyst/Project Manager · Pyramid Consulting/UPS · Alpharetta, GA · 8/2008 – 11/2009

Led remote customer-facing requirements gathering meetings and served as primary liaison interfacing between non-technical Business units (Customers, SMEs, Implementation, Management) and Technology (System Architects, Developers, DBAs, UI, QA, Security, Support)

Wrote business and functional requirements and Gap Analysis documents in Word, Excel, Visio, and SnagIt for transportation, logistics, and inventory B2B integration and online web projects utilizing UML methodology for the electronic data interface (EDI) Partner Interface Processes (PIPs) via RosettaNet XML Implementation Framework (RNIF)

Utilized SharePoint, Team Tracker, and Mercury Quality Center as document management tools

Provided product enhancement ideas as the product subject matter expert for certain products Produced and maintained project plans using PMI methodologies and change control documents as part of project management responsibilities including release and development iteration planning using MS Project and SharePoint

Created detailed project plans, work breakdown structures, and resource allocation plans

Collaborated with multiple teams to deliver multiple projects within established constraints

Tracked, analyzed, and prioritized project scope change and resources in MS Project, issue/defect tracking in Excel, SharePoint, TeamTrack, and HP Quality Center

Monitored, tracked, facilitated, and communicated progress of all project components to project stakeholders ensuring project timelines were met and project scope was not exceeded while obtaining proper business signoff for key project milestones

Senior Business Systems Analyst · American Systems Corp. · Alpharetta, GA · 9/2007 – 7/2008

Wrote detailed functional software requirement specifications (SRS) for customer contracts including project solution vision and scope for the Enterprise Consulting Group of American Systems Corporation in a Microsoft .NET environment

Led on-site customer-facing interviews of subject matter experts in the following industries: retail (Macy’s), travel (AAA), product inventory and customer support (MDI Entertainment)

Performed remote requirements elicitation using subject matter expert interviews, process and artifact analysis, on-site visits, conference calls, email, business analysis with SME’s, competitive product analysis, and workflow analysis

Led requirements analysis and validation including integration, unit, and customer acceptance testing (UAT)

Developed use case package summaries, actor catalogs, and functional use cases using Microsoft Word and the UML methodology

Created process diagrams, flowcharts, and web page wireframes in Visio

Designed screen prototypes in SnagIt and some Dreamweaver while advocating user-centered web page design

Participated in project and feature prioritization, project task estimates, objective and milestone setting

Managed requirements traceability information and tracked requirements status throughout the project

Created change control of baseline requirements using Microsoft VSS, SharePoint, and issue/defect tracking spreadsheets in Excel

Senior Business Systems Analyst · ADP, Inc. · Alpharetta, GA · 1/2006 – 9/2007

Created original drafts of design documents and software requirement specifications for Web and client-server development projects utilizing UML methodologies for ADP TimeSaver

Senior Business Systems Analyst · VCG, Inc. · Roswell, GA · 7/2005 – 9/2005

Created original drafts of functional software requirement specifications for Web development projects utilizing UML and Agile methodologies to create use cases, business rules, data validation rules and tables

Updated and maintained all project documentation on department wiki using native HTML

Senior Business Systems Analyst · Equifax, Inc. · Alpharetta, GA · 10/2003 - 7/2005

Served as primary liaison interfacing between non-technical Business units (Customers, SMEs, Management, Marketing, Sales, Finance) and Technology (System Architects, Programmers, DBAs, UI, QA, Security, Support)

Facilitated JAD and brainstorming sessions, storyboarding, and reviews of existing requirements

Created original drafts of functional software requirement specifications for Web development projects on www.equifax.com (B2C), and www.eport.equifax.com (B2B)

Assisted in defining common requirements gathering and issue tracking process standards and tools for the fulfillment of customer specific applications with an outsourcing vendor

Obtained proper business signoff for key project milestones

Wrote statements of work, project estimates, and project scope documents

Managed IT projects through the entire Software Development Life Cycle (SDLC), leading teams of 6-8 on projects of up to $500,000

Produced and maintained project plans using PMI methodologies and change control documents as part of project management responsibilities including release plans and iteration planning

Tracked, analyzed, and prioritized project scope change and resources in MS Project, and MS Word Issue Logs

Monitored, tracked, facilitated, and communicated progress of all project components to project stakeholders ensuring project timelines were met and project scope was not exceeded

Education and Professional Development

Data Analytics Bootcamp: SQL and Power BI, Excelerate, Smyrna, Georgia, 2019

International Institute of Business Analysis (IIBA), Member of the Greater Atlanta Chapter, 2019

PMP Exam Preparation Instructor led class, 2018

Project Scheduling, SkillPort PMI-aligned class, 2018

Controlling Project Scope, SkillPort PMI-aligned class, 2018

Master of Science in Information Technology, Southern Polytechnic State University, Marietta, Georgia, 2002

Bachelor of Science, Business Administration & Economics, Berry College, Rome, Georgia

Certified Web Page Designer, Kennesaw State University, Kennesaw, Georgia, 2001

Technical Experience

Experience with the following:

UML and Rational methodologies: Agile, Waterfall, and phased iterative development release cycles

JAD sessions, User Stories, Use Cases, BPMN diagrams, Business Rules, Data Field Definitions, Validation Rules, UI mockups, and Issue/Defect Tracking

Project Plans with work breakdown schedules, project status tracking and reporting

Report Design and Development, SQL, Power BI, XML data mapping, Rosetta Net

Microsoft Visio, SnagIT, Adobe Acrobat, HTML, Project, Excel, Word, and PowerPoint

Microsoft SharePoint and SourceSafe, TeamTrak, BridgeTrak, Zendesk, Jira and Confluence

PMI methodologies for Planning, Executing, Monitoring and Controlling, Communicating and Closing projects

Skype, WebEx, GoToMeeting, JoinMe, Free Conference Call, and ShoreTel Communicator

ADP Vantage HCM, ADP TimeSaver

Five9 Virtual Cloud Contact Center software

SOX compliance and familiar with HIPPA compliance

References Provided Upon Request

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