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Manager Customer Service

Qibla, Kuwait City, Kuwait
January 09, 2020

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Career Objective

Seeking a job in the Administration Department in an organization that believes in employee and customer relationship values and providing quality treatment to the employees and customers both. Educational Qualification

Bachelor’s Degree in Commerce (Finance and Accounting) Year 2013-2014 Mumbai University, India Career History

o Inn and Go Kuwait Plaza Hotel (Previously Swiss-bel International) - April 2015 to till Dated. Chief Accountant

Work profile:

Major Responsiblities-

Attending daily morning briefing with all HOD’S and hotel manager –Sharing total revenue history till dated.

Guiding the team with proper suggestion to control on expenses in operational requirements.

Managing complete cash flow and securing payroll, rent and suppliers.

Assisting hotel manager in manning, budgeting and CAPEX.

Preparing monthly financial reports and statements.

Approvals on bank cheque, statements, PO, invoices, receipts, payroll.

Provisions on monthly basis for leave pay, indemnity, airfare, hotel building rent, staff accommodation.

Scheduling monthly on prepaid purchases and booking expenses.

Control on food cost and food and beverage purchases for all the outlet.

Reducing staff counts in summer as low occupancy time and Managing over expenses like payroll and purchases.

Support as Admin in charge in absence of hotel manager during his business trips, vacation, weekends, and public holidays.

Financial advisor to the entire team.

PNL Meeting on monthly basis to explain the financial status of organization.

Every Quarter heading a revenue meeting with DOS and Hotel manager to forecast further three-month movement.

Aliasing with auditors for yearend audit.

Reliever to HR during annual leave to support administration. Account Receivable-

Transfer of AR on daily basis and preparing invoices under debtors account through an interface from the front-office system.

Issuing cash, cheque and bank receipts against city ledgers account.

Issuing monthly statement of accounts for the Debtors and follow-up for payments/overdue account.

Preparing monthly ageing report and reporting to the Group financial controller/Finance Manager.

Updating trial balance report which is controlled by Account Receivable.

Invoicing as per the different clients need from a different part of countries as per their requirements such as email, posting online on their portals.

Clearing City ledgers due of staff and subsidiary staff as per the company Norms and Policies.

Handling all closing activities for month closing.

Facilitating External audits with excellent liaison with the auditors. Credit Management-

Heading credit meetings with team to control the overdue debtor's account.

Ensure all the clients have credit agreements and set appropriate allocation of credit limit with the approvals of directors or Account Manager.

Maintaining records of Debtors account opening policy and updating system with required documentation. Income Audit-

Supervision at properties different divisions, checking In-House restaurants bills, other revenue related bills and spot-check audit at hotel outlets.

Analyzing and preparing daily revenue reports.

Preparing up-selling and Passing on the commission to the staff and also to the creditors for the business.

Updating system from the no show charges and day to day rebates. 2

Making a cash flow inventory at outlets every week and reporting to the general cashier.

Passing of Journal Vouchers/Credit Notes/Debit Notes against barter deals and commission. Accounts Payable-

Posting of Invoices in system from vendors in their vendor account with proper supporting documents (LPO-PO).

Issuing payments for all overdue accounts. Moreover, issuing petty cash and Employees settlements.

Preparing bank position on a daily basis.

Bank reconciliation and verifying vendor accounts by reconciling monthly statements and related transactions.

Maintaining accounting ledgers by verifying and posting account transaction. General Cashiering-

Collection of cash on a daily basis from all units.

Preparing general cashier Report (GCR) on daily basis and reporting to finance manager.

Depositing cash and cheque to the bank on daily basis.

Foreign exchange transactions.

Clearing cash settlements of cash invoicing and advance salaries.

Preparing and merging attendance from all departments to calculate payroll.

Calculation of vacation settlement, overtimes and indemnity as per labor law. Human Resources-

Handling all administrative duties like recruitments local and abroad.

Manning and budgeting the empowerment as per the operation requirement.

Shortlisting candidates for position and making sure with all responsibilities till on board.

Maintaining employee database like employees on board with basic salaries and allowances.

Handling staff accommodation under standard policy of hotel.

Employee Benefits-Tracking provision for leave pay, indemnity and air ticket.

Preparing vacation settlements, final settlements.

Filing employee’s data unto date matching with system.

Induction for new joiners. Preparing a scheduled vacation plan to support financial crisis during low business timing

Issuance of air tickets for staff vacations, new joiners, exhibitions etc.

Training programmer like Induction, Grooming and appearance, Fire safety, Customer Service etc.

Preparing weekly and monthly reports to report Director of HR.

Assisting general cashier to finalize the monthly payroll with proper track of attendance.

Finalizing payroll with employee benefits.

Assisting staff for their needs like sick leave, annual vacation, Training, Increment as per the standard policy of hotel.

Good knowledge of Kuwait labor law.

Preparing new forms, memos and policies related employee’s benefits.

Enrolling all staff in attendance log and tracking to keep records for any violation of responsibilities. Technical Skills


Working on PMS, Webpro’IFIC an interface of Front Office and Back Office, TOUSCHE, WISHNET. Personal Profile

Date of Birth 16 March 1994

Visa status Work Visa (18) Transferable

Nationality Indian

Marital Status Single

Languages Known English, Arabic, Hindi, Marathi.


Mr. Abdul Hameed Gondhlekar

Group Financial Controller-ITHC

Contact No.-+965********

Mr. Bala Chander

Finance Manager

Convention Center and Royal Suites-ITHC

Contact No.-+965********


Contact this candidate