Customer Service Medical

Trivia Buckhaulter

*** ***** **** *****, # **** Pearl, MS 39208 601-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 9 years of front desk experience. Able to ensure accurate and prompt processing of payments, adjustments, and denials for assigned payers to include any necessary follow-up.

Honors / Awards: Regency Hotel Employee of the Month, August 2007.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Shows sound judgment and good decision making when dealing with problems.

Good time management, adopting a flexible approach to work.

Greenway Prime Suite EHR; Microsoft Office / MS Excel; MS Word; MS PowerPoint, Room Master PMS.

Typing Speed: 45 WPM.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR) Medical Office Procedures Insurance Verification

Greenway Prime Suite EHR HIPAA Compliance Reimbursement Processing Medicare / Medicaid Government Payers

Third Party Payers Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical Terminology

EDUCATION

Ultimate Medical Academy Diploma - Medical Office and Billing Specialist, 2019

RELEVANT PROFESSIONAL EXPERIENCE

Regency Hotel - Jackson, MS 05/2005 - 05/2014

Front Desk Clerk / Customer Service

Checked guests in and out, posted room payments, answered customer questions, and made reservations.

Resolved customer concerns, dispatched cleaning crew, processed deposits, and maintained files in Room Master.

Answered phones, rescheduled reservations, and ensured customer satisfaction.

ADDITIONAL WORK EXPERIENCE

Nissan North America - Canton, MS 06/2014 - Present

Production Technician / Quality Control

Ensure that reported defects are properly repaired by technicians and test drive vehicles.

Document status and repairs in True IS system and train new employees on company policies and procedures.

Supervise new employees to ensure quality, handle defects, and write up defects to send to repair shop.

Saint Dominic Hospital - Jackson, MS 04/2012 - 06/2014

Dietary Aide / Cafeteria Worker / Cashier / Customer Service

Performed skilled tasks necessary for the preparation and serving of meals.

Operated standard commercial kitchen equipment and cash register and followed dietary restrictions.

Met all standards of local, state, and federal health and safety regulations.

Micro Printing and Blueprint - Jackson, MS 06/2003 - 04/2005

Machine Operator / Copier

Printed out copies for customer presentations and ensured completion before deadline.

Provided customer service, maintained the flow of production, and loaded and unloaded items.

Operated machinery in a safe and efficient manner while remaining compliant with company procedures

VOLUNTEER EXPERIENCE

Private Duty Care - Jackson, MS 06/2017 - Present

Volunteer Caregiver

Care from stroke patient by cooking, cleaning, bathing, changing, and providing emotional support.

Habitat for Humanity - Canton, MS 05/2017 - Present

Volunteer

Help build houses, clean work areas, and assist others as requested.

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