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Chief of Operations

Atlantic Highlands, NJ
January 12, 2020

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Lisa Nocera, LCSW Director of Operations 908-***-**** Atlantic Highlands, NJ

A top-performing non-profit leader with extensive experience in operations oversight and strategic team leadership. Highly skilled in directing cross-functional teams through all facets of daily operations, ensuring adherence to established strategies, policies, program outlines, and overarching objectives. Proven ability in evaluating existing operations to identify inefficiencies and redundancies, innovating process improvements to foster continuous growth and development. Recognized for fostering communication and collaboration through professional development, performance management, and enhanced employee engagement.

Areas of Expertise include:

Operations Management

Program Management

Revenue & Profit Growth

Strategic Planning & Analysis

Process Improvement

NHA Advanced Trainer

Team Leadership & Development

Regulatory Compliance

Clinical Supervisor

Professional Experience

OAKS INTEGRATED CARE Mt. Holly, NJ Jan 2017 – Present

Vice President

Directed all operations and strategic direction, overseeing 22 programs and 500 employees, as well as administration of a $35M budget. Spearhead multiple projects from inception to completion and evaluation of performance. Leverage in-depth knowledge of industry best practices to develop and deploy clinical programming to drive organizational growth. Deliver professional development initiatives for internal team members to drive engagement, performance improvement, and retention. Coordinate all inspections and audits, maintaining excellent standards and positive working relationships with funding source representatives and community partnerships. Engage community members in support of mission and brand development. Manage grant writing and fund development.

Key Accomplishments:

Consistently adhered to all terms of contracts, grants and licenses within program administration and achieved short- and long-term outcome goals.

Appointed member of various local, State, and National committees as representative and subject matter expert.

VISIONS & PATHWAYS Bridgewater, NJ Jun 2010 – Jan 2017


Led operations for 10 facilities and infrastructure systems, including strategic planning and development of new programming and services.

Key Accomplishment:

Enhanced organizational knowledge base and improved service delivery through program development and innovation, resulting in improved customer satisfaction.

Education & Training

Master of Social Work


Bachelor of Social Work


Licensed Clinical Social Worker

Clinical Supervisor Certification

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