MICKIN REBELLO
Contact: +91-993*******
Email: ada965@r.postjobfree.com
Current City: Kuwait City, Kuwait
Date of Birth: 14 April 1983
LinkedIn Profile: https://www.linkedin.com/in/mickin-rebello-b9b80862/
HOSPITALITY INDUSTRY PROFESSIONAL
Experience of over 14 years in delivering Optimal Results & Business Value in High-Growth Environments
Competent, diligent & efficient hospitality industry professional in Restaurant and Bar Management, food and beverage management, Revenue Generation, Guest Management, budgeting and profit and loss statements, marketing strategies, inventory management, team management, general administration and customer relations. Skilled in handling & supervising large staffs and overseeing food and beverage revenues with comprehensive experience in F & B service operations, systematic planning and future growth of business.
Natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction. Adept at attaining service deliverables and experienced in team management & improvement in efficiency of operations.
Bachelors Degree of Hotel Management, Catering and Technology with proficiency in handling all aspects of F&B Service and kitchen management including monitoring food production and aesthetic presentation of food and beverages.
Excellence in driving revenue enhancement initiatives with strong track record of exceeding budgeted performance milestones along with conceptualizing and implementing cost control measures to optimize operational efficiency.
Customer-satisfaction driven professional with excellent verbal communication skills, a professional appearance and demeanor to handle challenging operations.
Exemplary leadership qualities and professionalism which promotes enthusiasm and teamwork; excel in supervising, training and mentoring junior staff.
PROFESSIONAL EXPERIENCE
FLOWER LATTE
UNIVERSAL FOOD COMPANY, KUWAIT
October 2019 - present
Restaurant Manager
Creating, training and enforcing standard operating procedures and training modules to ensure excellent customer service
Managing the team of professionals for better performance and efficiency while providing regular training sessions to the incumbents in technical knowledge, service skills, professional behavior and etiquette
Setting up pre-opening systems and processes to be ready by the day of restaurant opening
Contacting and setting up vendor ordering and streamlining daily ordering keeping in mind par levels, expected business volumes and cost controls
ROCOCOA (FRENCH INSPIRED BISTRO & ICE CREAMERY, CHOCOLATERIE, PATISSERIE),
KHARAFI GLOBAL, KUWAIT and SAUDI ARABIA
June 2017 – October 2019
Restaurant Manager
Deputy Operations Leader - Kuwait
Conceptualizing, forecasting and developing goals, budgets for the new business venture. Devising strategies to capture a larger market share and to capture the target market to ensure brand image and growth for this new concept
Rationalize processes to minimize direct and indirect costs and execute control measures to optimize running cost
Handle proactive customer relations. Plan and execute the operations to ensure quality service, Manage and monitor guest requests, complaints and feedbacks
Was assigned a special task to train and coach the pre-opening management and staff of Rococoa in Riyadh, Saudi Arabia followed by supporting the successful opening of Rococoa in Riyadh transferring not only concept knowledge but also overall operational set up for new market
Playing an active role in making key decisions with regard to strategies, ideas and promotions both during the pre-opening stage as well as post-opening in order to increase footfalls and revenue
Responsible for being the deputy operations leader for Kuwait and to constantly help achieve the brand goals across the existing three Rococoa units in the Middle East region
Responsible for market brand awareness and growth with overall focus on sale and development of all aspects including dine-in, online and delivery, outdoor catering, retail, counter sales, product awareness in the market through social media, marketing, planning and executing outdoor events like farmers style markets, etc., chocolate and patisserie promotion and sales for weddings and special functions, corporate gifting
Playing a major role in meeting and executing plans with event management companies and wedding organizers, offering or attaining business proposals to ensure a win-win situation for both establishments
In addition to the above listed job responsibilities, an overall outlook with assistance from other managers to ensure customer satisfaction and retention at all times, managing the time, capabilities and shortfalls of the front of the house and back of the house team members and responsible for all operational aspects related to cash handling, inventory management, quality audits, financial transactions, human resource needs, dealing with vendors and suppliers and day to day needs of restaurant and brand operations
NINO (ITALIAN RESTAURANT) & BAKER AND SPICE (HOMEMADE, FRESH, LOCAL, ORGANIC RESTAURANT), KHARAFI GLOBAL, KUWAIT
December 2015 – June 2017
Restaurant Manager
Taking full responsibility for the business performance of the restaurant.
Analysing and planning restaurant sales and profitability.
Maintaining records with regards to stock levels (monthly and yearly inventory’s) also all financial transactions recorded to help create a transparency as well as for future reference.
Responsible for ensuring full compliance of company’s food safety and quality management system ensuring a clean environment as well as proper Health and Safety Systems.
Having perfect rapport with the customers with regards to satisfaction of their meals as well as service, handling guests complaints, special requests with regards to dietary needs allergies, special occasions etc.
Lead and develop staff within the area of responsibility including on job orientation, probation management, performance planning and review, trainings, succession planning, daily staff supervision and coordination of work.
Responsible for achieving team goals, the prime objective being to make sure the customers’ needs are met and leave with a great dining experience.
SIN ENVY PRIDE (COCKTAIL LOUNGE BAR) AND SYRAKKO (FINE DINING MODERN CUISINE), TALISMAN HOSPITALITY SERVICES PVT. LTD., PUNE
February 2014 – September 2015
Restaurant Manager
Pre-Opening Senior Management Team
Responsible for purchasing supplies, price negotiation, market research, as well as review and analysis of information on purchase requisitions in order to ensure that they comply with the organization's requirement as per the business concept and plan
Playing an active role in making key decisions with regard to strategies, ideas and promotions both during the pre-opening stage as well as post-opening in order to increase footfalls and revenue
Extensive online and market research in finding and selecting the right operational equipments, furniture, fixtures and all other capital expenditures pertaining to running a successful food and beverage business
Consulting with owners of the business, brainstorming and finding the best possible outcome with regards to creating a brand, its name, design and logo, the aspects of a company and its profile, its brand manual and its effects on market recognition
Extensive research, trials and improvisation on the food and beverage product quality keeping in mind meeting international standards as well as suiting the local customer palate
Decision maker in lay-out of the restaurant and the bar keeping in mind operational practicality, customer convenience and the ambiance
Designing work flow charts for all operational departments including food and beverage services, housekeeping, front of the house services, valet services
Creating, designing and putting into practice company policies like employee benefits, handling customers and systems to avoid discrepancies in inventories
Training and optimum usage of operational, accounting, purchase and payroll related software to ensure documentation of all reports
Contributing creative inputs in the areas of menu Planning, food and beverage costing, staffing, new recipes to add value in operations of F&B dept. These initiatives resulted in enhancing customer satisfaction leading to increase in customer traffic
KUEBAR (NIGHTCLUB) AND MIX@36(LOUNGE BAR), THE WESTIN, PUNE
March 2013 – January 2014
Restaurant Manager/ Manager-Bars
CELINI RESTAURANT, GRAND HYATT, MUMBAI, INDIA
Assistant Restaurant Manager, January 2011 – February 2013
CHINA HOUSE RESTAURANT, GRAND HYATT, MUMBAI, INDIA
Team Leader, June 2007 – December 2010
Pre – Opening Team Member, April 2007 – May 2007
CELINI RESTAURANT, GRAND HYATT, MUMBAI, INDIA
Waiter, June 2005 – April 2007
EDUCATIONAL CREDENTIALS
Bachelor of Hotel Management and Catering Technology 2004
Bharati Vidyapeeth Institute of Hotel Management and Catering Technology, Pune, India
Higher Secondary Certificate 2000
St. Patrick’s Junior College of Commerce, Pune, India
TRAININGS UNDERTAKEN
OBEROI HOTELS, MUMBAI, INDIA (June 2003 – September 2003)
LE MERIDIEN, PUNE, INDIA (May 2001)
PASSPORT DETAILS
Number: J9772299
Date of issue: 20/09/2011
Place of issue: Pune
Date of Expiry: 19/09/2021
Nationality: Indian