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Sales Customer

Location:
Johannesburg, Gauteng, South Africa
Salary:
15000
Posted:
January 12, 2020

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Resume:

C U R R I C U L UM

V I T A E

R I Y A DH ANWARUDDIN

2

R I Y A DH ANWARUDDIN

PERSONAL DETAILS

Contact Details: 067-***-****

ID Number: 850**********

Date of Birth: 22 February 1985

Race: Coloured

Gender: Male

Languages: English & Afrikaans

Drivers License: Yes

KNOWLEDGE\SYSTEMS :

UNIX

up to 1 year, Basic/Limited

AIX knowledge

1 to 2 years, Basic/Limited

SAP knowledge

1 to 2 years, Basic/Limited

System Administration

1 to 5 years, Solid

Oracle

1 to 2 years, Basic/Limited

CRM Administration

2 to 4 years Basic/Limited

(PCA) Payroll Administration knowledge

1 to 5 years (Certified)

Excellent Communication Skills : 4 to 5 years

Advanced Ms Office : 3 to 4 years

Troubleshooting Diagnosis : 3 to 4 years

Software Application Support : 3 to 4 years

Advanced Excel : 3 to 4 years

Pastel Payroll: 4 to 5 years

Pastel Evolution: 2 to 3 years

3

To Whom It May Concern

I am a dynamic, enthusiastic, young, independent individual that strives for success in all aspects of life. I firmly believe that there is room for improvement in whatever we do with the end result being service excellence. I am intellectual and can handle almost any situation, even in a high pressured environment.

I possess excellent problem solving skills, I am assertive and the decisions that I make are calculated and transparent leaving no room for miscommunication or confusion. I am determined and self motivated to succeed in any endeavour I attempt. My work ethic is goal orientated; therefore I give off my best at all times. A tactical and logical approach ensures me a successful culmination to any challenge.

These qualities together with, honesty and integrity hold me in good stead to fulfil the duties of a loyal and dedicated employee. Should I fit the criteria of your requirements, please contact me and I will available myself for an interview.

Thank you for considering my application, looking forward to your response. Regards

RIYADH

EXPERIENCE

4

NAME OF COMPANY : Sage Pastel Payroll & HR

EMPLOYED FROM : June 2012 to May 2018

CURRENT POSITION : Renewals Team Leader

DUTIES & RESPONSIBILITIES :

- Dealing with difficult / irate customers.

- Give feedback on NPS scores

- Collection of unpaid renewal fees

- Dealing with incidents and task via internal systems

- Schedule staff to work on Saturdays & when overtime is required.

- Prepare over time forms

- Making and receiving sales call

- Closing deals telephonically

- Following up on quotations

- Achieving monthly targets and goals

- Outgoing call stats are achieved

- Logging of leads

- Supporting customer telephonically when needed

- Following up customer on expiry dates to their payroll system

- Achieving renewals targets

- Dealing with irate customer regarding their payroll queries

- Taking responsibility of team when manager is not in or requested to do

- Following up on canceled customers

- Convincing customers not to cancel their payroll

- Ensuring the cancel rate is kept to minimum

- Sending out invoices for renewals

- Invoicing amendments for Flex subscription customers and old Monthly customers

- Distribution of email queries to Renewals and Registration Consultants. TRAINING SALES CONSULTANT

DUTIES & RESPONSIBILITIES :

- Dealing with inbound and outbound Sales calls

- Ensuring monthly targets are achieved.

- Assisting customer with exam registrations

- Logging of Sales leads

- Ensuring call stats are achieved daily

- Closing deals telephonically

- Assisting walk-in Clients

5

RENEWALS CONSULTANT

- Assist customer telephonically and via email.

- Assist customer with Payroll package amendments

- Renew customer Payroll packages.

- Ensuring clients are assisted timeously

- Submitting customer payments to finance.

- Log tasks to relevant departments for amendments

- Provide customer with basic support and troubleshooting.

- Convince customer to retain Payroll.

- Provide product knowledge to customer.

- Following up clients on expiry dates to their payroll system

- Outgoing call stats are achieved

- Assisting walk-in Clients

EXISTING SALES CONSULTANT

- Calling and receiving Sales calls

- Selling upgrades and additional modules.

- Ensuring monthly targets are achieved.

- Following up of pending sales timeously

- Ensuring that Sales leads are logged.

- Canvassing of Sales opportunities.

- Assisting walk-in Clients

Nature of Business:: PAYROLL AND HR SOFTWARE

CARFIND

JAN 2011-AUGUST 2011

WEBSITE SALES CONSULTANT

RESPONSIBILITIES:

- Liaise between Client and Dealership to ensure contact has been made.

- Inspire sales.

- Ensure deal goes through.

- Educate customer on new products and promotions on TATA.

- Meet monthly calls stats of 200 calls.

- Meet sales targets of 40 cars a month.

Nature of business: Motor Industry

Reference: Kirill Levchenko

Contact number: (011-***-****

6

IBM

May 2009-To November 2010

Server Operations

Responsibilities:

- Administer all servers for SAB, Goldfields, Barclays, City of Johannesburg and MTN

- Ensure all backups run on scheduled time

- Monitor and log Tivoli alerts to the Helpdesk

- Take priority in High severity calls

- Run SLA scorecards

- Run Bill and reports on MTN

- Monitor web applications timeously

- SAP application administration on SAB

Nature of Business: IT

Reference: Abel Diloke (Shiftleader)

Contact : (011-***-****/ 073*******

IBM

May 2008-May 2009

Helpdesk Agent

Responsibilities:

- Log approximately 150-250 calls and emails

- Remotely assist customers to resolve issues

- Escalate any high severity calls as well as follow up every hour

- Log calls for all SAB and ABI Staff, Resolvers, Regional Resolvers and Managers

- Log any SAP related queries

- Log Hardware and software calls

Nature of Buisness: IT

Reference: Renate Quest (Teamleader) Contact : 079***-**** 7

First National Bank

January 2008-April 2008

New Buisness Agent

Responsibilities:

- Handle approximately 100-150 inbound calls per day

- Advise clients on status of a new application

- Advise Attorneys, Estate Agencies and Branches on progress of applications

- Follow up on applications

- Advise clients on other bond products if acquired

- Log a request for updates on applications

Nature of Buisness: Home Loans

Standard Bank

August 2007-January 2008

Debt Collector

Responsibilities

- Handled approximately 100-150 inbound calls per day

- Arranged with clients to settle their accounts

- Updated customer details

- Ensure monthly targets are adhered to

Nature of Buisness: Credit Cards

8

Hollard Insurance Company

June 2007-July 2007

Administration Assistant

Responsibilities:

- Conducted approximately 100 outbound calls per day

- Contacted clients to confirm details and inform them about changes that have taken place

- Verify Customers personal details

- Changed Customers personal details on the system Nature of the Buisness: Insurance

Vodacom

August 2006-January 2007

Contact Support Agent

Responsibilities:

- Handled approximately 150 inbound calls per day

- Assisted customers with pin request

- Black listed stolen phones

- Assisted customers with sim swaps

- Technical Support with internet access, GPRS, MMS Settings

- Assisted Customers with airtime vouchers

- Confirmed if airtime vouchers were activated

- Send client SMS to customers unlock call barring

- Handle queries and ensure excellent service

- Explained different products and promotions

- Conducted approximately 50 outbound calls per day

- Contacted clients to assist with cell phone queries Nature of Buisness: Tele-Communication

9

Flexicell Call Centre

May 2006-July 2006

Call Centre Agent

Responsibilities:

- Conducted approximately 50 outbound calls per day

- Call leads provided by company

- Cold Calling

- Sold Sim Cards with discounted airtime for Vodacom, MTN and Cell C

- Explain products to customer

- Convince customer to purchase the product

- Educate customer about the benefits of the product

- Captured customer’s personal details

- Process customer applications

Nature of Buisness: Tele-Communication

Toys Unlimited

January 2005-December 2005

Sales Consultant

Responsibilities:

- Conducted approximately 50 outbound calls per day

- Call leads provided by company

- Cold Calling

- Sold Sim Cards with discounted airtime for Vodacom, MTN and Cell C

- Explain products to customer

- Convince customer to purchase the product

- Educate customer about the benefits of the product

- Captured customer’s personal details

- Process customer applications

- Completing and processing of new applications for corporate clients

- Completing and processing of new applications for clients Nature Of Buisness: Retail

10

EDUCATION

2004 Sir John Adamson High School

English

Afrikaans

Biology

Business Economics

Geography

Wood Work

All subjects passed on higher grade



Contact this candidate