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Technical Writer Training

Littleton, CO
January 08, 2020

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Dean Allen Hancock

**** **** ******* *****, *********, Colorado 80128



B. S. in Land Use (Geology and GIS) awarded Summa cum Laude, Metropolitan State College of Denver

B. A. in Philosophy, University of Colorado, Denver Colorado

B. A. in Geography and Biology, University of the State of New York, (Now called Excelsior College), Albany, New York

ISO 9001:2015 Lead Auditor training, Cavendish Scott (2019)

Certificate in ISO 9001:2015 Internal Auditor, bsi (2018)

Lockheed Martin Lean Six Sigma Green Belt Certification (2017)

Project Management (PMI) Exam Prep Class through Lockheed Martin (2016)

Process Management training through American Management Association (2007)

ISO 9001:2000 Internal Auditor training, (2006)

Certificate in Geographic Information Systems, Metro State College of Denver (2004)

U. S. Navy technical training (electrical, electronic, nuclear power)


Lead Auditor

Leidos (Antarctic Support Contract), Centennial, Colorado (October 2018 - Present)

Assembled a team of performance assurance auditors tasked with confirming compliance with the ISO 9001:2015 quality management standard.

Created an “ISO 9001 internal audit process” and authored all associated documentation.

Created a “corrective actions process” and authored all associated documentation.

Helped coordinate training of new audit team through bsi.

Trained new team of auditors to our internal audit process.

Served as “co-auditor” for new auditors to confirm their competence.

Managed/mentored new auditors during their first audit cycle.

Managed all audit record keeping.

Oversaw creation and management of quarterly Audit Review Board.

Supported other activities in the performance assurance department (member of continuous improvement team and support of quality assurance engineering activities).

Senior Technical Editor

Leidos/Lockheed (Antarctic Support Contract), Centennial, Colorado (May 2013 – October 2018)

Co-leader of seven month Lean Six Sigma project tasked with considering the need to establish an enterprise wide performance assurance program. This effort led to the creation of a new performance assurance department.

Created/revised technical documents dealing with the support of U.S. research activities in Antarctica and the Southern Ocean for our client (National Science Foundation).

Created and taught class for Subject Matter Experts dealing with how to write a Standard Operating Procedure and Manuals.

Created and taught a class for other Tech Writers and Subject Matter Experts dealing with how to create a useful process map.

Taught ISO 9001 Standard to those unfamiliar with it.

Created formalized document review process (part of Lockheed Martin Lean Six Sigma certification).

Deployed to Amundsen-Scott South Pole Station for austral summer (2014-2015) to revise station documents.

Deployed to Palmer Station, Antarctica (2013), followed by a research cruise aboard the research vessel Gould. Revised documentation dealing with shipboard data collecting equipment and procedures.

Contributed additional articles and photographs to The Antarctic Sun, and USAP’s Antarctic Photo Library.

Technical Editor

Lockheed Martin (Antarctic Support Contract), Centennial, Colorado (Apr 2012 – May 2013)

Assisted in revision of technical documents covering a very wide range of subjects, all dealing with the management and support of U.S. research activities in Antarctica and the Southern Ocean. Our client in these activities is the National Science Foundation.

Deployed to United States Antarctic Program (USAP) research vessels (the Gould and the Palmer) to manage the revision of documentation.

Contributed articles and photographs to USAP on-line newspaper (The Antarctic Sun) dealing with the research vessel’s travels. Two of these can be viewed at:

Freelance Writer

Self-employed, Denver, Colorado (Jan 2010 - Mar 2012)

Worked toward completion of a 900-page manuscript that explores problems in the philosophy of science. The project focuses on "the demarcation problem," i.e., the distinction between science and non-science, and the nature of scientific thought.

Integrated Product Management Document Administrator

Intermap Technologies, Englewood, Colorado (Feb 2009 - Jan 2010)

Assist company’s Vice President for Product Strategy (i.e., product management) develop and implement a formalized “product management” process.

Design, schedule, and participate in initial and on-going product manager training.

Created content for product manager training modules.

Complete all tasks associated with the application of ISO standards to the product management process. Ensured that Intermap’s Integrated Product Management process could be added to the scope of the company’s ISO 9001.

QMS Document and Process Coordinator

Intermap Technologies, Englewood, Colorado (Sep 2008 – Feb 2009)

Served as primary “point of contact” for all QM issues in the Denver office.

Participated in ISO 9001 audit (with auditor from Underwriter’s Laboratories) as part of QMS Team.

Supervised the revision of all company documents, including Process Documents, Work Instructions, Training Documents, Training Records, form templates, etc.

Conducted training relating to new documentation policies and related Quality Management issues.

Technical Writer and Process Analyst

Intermap Technologies, Englewood, Colorado (June 2007 – Sep 2008)

Served as a Technical Writer/Process Analyst for the “Acquisition Operations and Engineering Department”

Supervised the revision of all departmental process documents

Conducted training relating to new documentation and related Quality Management issues.

Assessed process relationships in an effort to illuminate “enterprise workflow” details.

Assisted Quality Management and Configuration Management in the creation and implementation of a variety of document related policies and standards.

Conduct internal audits in preparation of ISO certification.

Remote Sensing, Corporate Trainer, Technical Writer, and Operations

Intermap Technologies, Englewood, Colorado (March 2006 – June 2007)

Served as Radar Operations Training Officer.

Participated in the field evaluation of new data collection software, and developed and documented the procedures used in the operation of that software.

Conducted Radar Operators training, including both “ground school,” and in-flight training.

Responsible for the generation and revision of a wide range of documents in accordance with ISO standards. These include all process documents, check lists, operating manuals, training materials, exams, logs, and various reports.

Maintains all training records dealing with Radar Operations testing and training.

Reviews all Radar Operations Flight Logs and Problem Service Reports.

Participates in the generation and review of all Engineering Change Notices, documents designed to communicate procedural changes to field and office staff.

Assisted in resume review, phone interviews, and live interviews for hiring of new field staff.

Participated in Engineering Test Flights and Calibration Flights on airborne radar systems.

Cartography and Instructional Design

Metropolitan State College of Denver, Denver, Colorado (Oct 2004 – Sep 2005)

Generated a set of large-scale maps depicting various Colorado locations. This was a “one-man effort,” with all field and office work being completed without supervision.

Created a set of instructional documents intended to teach specific skills and procedures to college students.

Authored a 150-page text on backpacking technique.

Co-authored a document on “Guides Ethics” for to be used by student guides.

Remote Sensing Operations and Technical Writer

Intermap Technologies, Englewood, Colorado (Aug 2002 – Oct 2004)

Operated STAR-3i, a Lear Jet mounted, interferometric synthetic aperture radar system.

Single-handedly authored first edition of Operators Manual for the STAR-3i radar system.

Wrote and illustrated a detailed primer explaining interferometric synthetic aperture radar theory for Digital Elevation Model buyers and users.

Conducted extended field operations, mostly outside of the United States. Work locations included the Solomon Islands, Vanuatu, the Philippines, and several parts of Indonesia.

Facilitated improved communications of technical information between field and engineering staff by introducing improved documentation procedures.

Completed ground based “Differential GPS” data collection and documentation.

Assisted in transcription of large data sets as part of acquisition process.

Geographic Information Systems, Cartography, and Technical Graphics Illustration

United States Geological Survey Energy Team, Denver, Colorado (Oct 2001 - Aug 2002)

Assisted in the development of several USGS documents.

Produced and edited geologic maps, stratigraphic columns, and geologic cross-sections.

Documents included: National Oil and Gas Assessment, Origin of Alaskan Coal.

Worked with ESRI ArcGIS, Adobe Illustrator, Acrobat, and Photoshop.

Contributed to Power Point documents used in public lectures and scientific conferences.

Geographic Information Systems and Geology Field Technician

United States Geological Survey Hazards Team, Golden, Colorado (Sep 1999 - Sep 2001)

Co-authored USGS Open-File Report 01-443, Landslides Triggered by Hurricane Mitch in Guatemala- Inventory and Discussion

Digitized paper maps and conducted statistical analysis as part of a project entitled “Quaternary Faults and Folds of the United States.”

Digitized maps of Guatemala as part of the “Hurricane Mitch Reconstruction Program.”

Assisted with multi-week geological fieldwork in paleoseismology (Hegben Lake, Montana and Orovada, Nevada). Co-authored Scientific Investigation Map 2815 version 1.0 as part of the Orovada project.

Duties on these trips included mapping, surveying, photography, and data collection and recording.

Teaching/ Teaching Assistant

Metropolitan State College of Denver, Denver, Colorado (2001 & 2002)

Taught an undergraduate level class in outdoor leadership (for Metro State College).

Guided students on several wilderness/outdoor education trips.

Supervised academic GIS lab, and tutored students in GIS and Remote Sensing.

Assisted professor in the development of new GIS and Remote Sensing projects.

Shipboard Electrician

U. S. Navy

Supervised watch-standers on ships electrical distribution system.

Overhauled and implemented a shipboard electrical safety system.

Taught electrical theory, watch-standing procedures, safety, and shipboard damage control.

Honorably discharged as E-5 (RE-R1 reenlistment code, copy of DD 214 available upon request).

Held security clearance.


Member: American Society for Quality

Member: American Alpine Club

Member: Mensa

Past Member: American Society of Photogrammetry and Remote Sensing

Past Member: Geological Society of America

Past Member: Golden Key International Honor Society


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