**** ***** ****. ****** ****, Calamba, 4027 (PH)
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 15 years of experience managing store operations for large, reputable retail outlets including Vodafone Qatar, Vodafone Egypt, and Intercontinental Hotel. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Owner, Freelance/Businessman. Cairo, Egypt
Oct. 2015 – Present
Having comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors, quick comparing and contrasting of different competitive models and examining cars.
Expanding customer base and strengthening the loyalty of existing customers through suggesting trade-ins, greeting drop-ins, answering questions, accepting and acting upon feedback.
Assistant Store Manager, Vodafone Qatar. Doha, Qatar Feb. 2009 – Mar. 2015
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed. Team Leader, Vodafone Egypt. Cairo, Egypt
Mar. 2006 – Nov. 2008
Supervising employees, assigning duties, and creating a shift schedule.
Monitoring team performance and ensuring duties are performed efficiently.
Reporting any issues that arise during the shift to management.
Managing employee requests and transgressions.
Ensuring compliance with company policies, health, and safety standards.
Coaching team members and training new staff.
Opening and closing registers, accounting for the daily intake and preparing cash deposits.
Handling customer issues and employee disputes.
Concierge (Receptionist). Intercontinental Hotel. Cairo, Egypt Jun. 2005 – Mar. 2006
Answer phone an email inquiries from potential guests in a timely and respectful manner
Greet guests and visitors warmly and make them feel welcome and attended
Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
Receive and redirect mail, phone calls, packages, etc
Ensure that guest spaces and lobby are clean and tidy at all times
Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
Maintain inventory of supplies and order new stock as needed EDUCATION
Ain Shams University, Cairo, Egypt
Bachelor of Science, Law, May. 2005
Cairo University, Cairo, Egypt
Master of Science, International Law, May. 2005
Microsoft Office (Word, Excel, PowerPoint))
Surfing Web and Social media platforms