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Support Air Force

Wesley Chapel, FL
January 08, 2020

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Resume: 813-***-****

Rocco P Gentilesco


CICS System Support Specialist

Skills & Abilities

Extensive experience installing, troubleshooting, operating, testing, planning, and configuring CICS.

Analytical problem solver, handling and overcoming unforeseen situations successfully.

Accomplished at managing multiple tasks at one time.

Written/Verbal and Presentation Skills able to communicate with customer, management, and project team.

Installation and configure CICSPLEX and CICS Webservices as required by the customer

Proficient with JCL, TSO, ISPF, Infoman, SMPE, JES and MVS. User of IPCS

Proficient with Microsoft Windows / Office Suite including Word, Excel, Access, Power Point.

Positive attitude that is conducive to team building.

High standards of ethics and integrity.


CICS System Support Specialist, Artech Information System LLC / CDI Corporation 2016 – Present

Support clients and their customers worldwide. Clients include both public and private sector customers.

Responsibilities include installation, implementation, customization, and first line 24/7 365 support.

Applied upgrades to CICS/TS with SMPE.

Use CICSPLEX to monitor/control the CICS environments and diagnostic tools such as Omegamon/CICS, BMC Mainview and IPCS for problem determination.

CICS System Support Specialist, HKA Strategy LLC 2014 – 2016

Assigned to IBM State of Georgia Account Team to support 100 CICS regions used by agencies statewide.

Responsibilities include installation, implementation, customization, problem resolution on a 24/7 basis.

Participated in yearly disaster recovery exercises.

Upgraded entire CICS environment from CICS/TS 3.1.0 to CICS/TS 5.1.0 and completed 4 weeks early.

This effort included upgrading vendor products (Datakinetics - Tablebase, GT Software - Ivory Assist/TS, MacKinney - Batch to CEMT, Pitney Bowes - Code1 Plus) and Georgia custom programs to versions/releases compatible with CICS/TS 5.1.0.

Loaned to IBM Chubb Support team to aid in converting from CICS/TS 3.2.0 to CICS/TS 5.2.0.

CICS System Support Specialist, IBM 2012 – 2014

Support clients and their customers worldwide. Clients include both government and commercial customers.

Responsibilities included installation, implementation, customization, and first line 24/7 365 support.

Account focal / SME on two accounts and support others.

Modified Assembler modules involved with security.

Applied upgrades to CICS/TS with SMPE.

Participated in successful Disaster Recovery exercises.

Technical Support Professional, Stream Global Services 2011 – 2012

Provide PC technical support to business and government customers in the United States and Canada.

Support included both hardware and software problem diagnostics and solutions.

PC Maintenance, Media Transfer, Family Caregiver, Self Employed 2002 – 2011

Hardware build, repair, and upgrade. Software installs, maintenance, and break/fix.

Use of software to transfer and edit video from tape to digital.

Provided support, help, guidance, budgeting, and tutoring for family

Senior Advisory System Engineer, Verizon Data Services(formerly GTE Data Services) 1976 – 2002

Project lead of a national support group with a staff of 12 in large scale telecommunication environment (approx. 400 regions with 10,000 users) and wide variety of applications including customer ordering, billing, Medicare claims and inventory control.

Provide overall day-to-day direction for the CICS support team.

Responsibilities included installation, implementation, customization, and first line 24/7 365 support.

Configured CICS with various database managers such as DB2, IMS/DBCTL, VSAM, ADR and ADABAS.

OEM products installed and/or customized including Omegamon, Tmon, Compuware Abendaid, BMC Ultraopt and Superoptimizer, Xpediter, CA-Intertest, Ca-Acf2, Natural/Predict, Keyfast, Dynaprint, and Sybase.


Radar Repair Technician, Sergeant, Honorable Discharge, United States Air Force


MBA Nova Southeast University, Ft. Lauderdale, Fl.

B.S Business Administration, Bernard Baruch College, New York, NY.


Supplied upon request

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