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Customer Service Project Coordinator

Location:
Newport Beach, CA
Posted:
January 08, 2020

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Resume:

Natalie Martin

ada8wv@r.postjobfree.com • 562-***-****

Summary

Dependable, energetic, self-starter who works well with others. Ability to respond to clients and anticipate their needs. I apply logic to solve problems and get the job done. Work to resolve differences and maintain work relationships. I always look outside the box and develop new strategies.

Experience

Lennar Homes - Irvine, CA 2017 to 2019

Project Coordinator

Responsible for coordinating and scheduling the openings, closing, moves and installation of technology equipment at the Community Services Departments.

Perform project overview calls with various representatives of Homebuilding Divisions and translates those needs into a summary documentation for review and approval by the Division management.

Order internet service, telephone service, porting phone service, electronic fax services, TV's, computers, blue rays, printers and schedule the installation work and cancelling all Internet services.

Kept an organized Excel spreadsheet for all communities across multiple divisions with the installation dates, vendor and subcontractor information.

Met multiple deadlines at once for grand openings of communities across the Nation and reported to the Director of IT.

Pomeroy - Irvine, CA 2015 to 2016

Project Coordinator

Responsible for assigning customer activity including ordering installation, billing and completion of every end point while maintaining and providing excellent customer service. Ordering process includes the coordination of disconnects, billing switches and new installations.

Customer activity is measured by Service Level Expectations Statistics.

Interface directly with the customers keeping them aware of all their order status on weekly conference calls.

Worked directly with the Internet Service Providers to monitor and escalate orders when necessary.

Pinnacle - Irvine, CA 2013 to 2015

Customer Service Shop Representative

Answered 40 to 50 calls per day from certified Insurance agents.

Helped agents with questions on the Covered California insurance. Walked them through the steps on how to fill out the online insurance application, income and submitting the application to the insurance providers.

Trouble shoot all application error messages.

Helping the agents with their Covered California account to un-blocked and reset passwords

iPass - Irvine, CA 2000 to 2012

Project Coordinator

Responsible for assign customer activity including ordering installation, billing and completion of every end point while maintaining and providing excellent customer service.

Coordination of disconnects, billing switches and new installations.

All customer activity measured by Service Level Expectations Statistics.

Interface directly with the customers keeping them aware of all their order status on weekly conference calls.

Worked directly with the Internet Service Providers to monitor and escalate orders when necessary.

State Farm Insurance - Fountain Valley, CA 1999 to 2000

Office Manager

Assisting all policyholders in questions regarding their insurance needs.

Writing insurance on new policyholders for Auto, Fire, Health and Life.

In charge of ordering all office supplies.

Entering payments in the computer and making the bank deposits.

Tricor Mortgage Lending - Huntington Beach, CA 1998 to 1999

Loan Processor

Request demands and order case numbers and prelims.

Verify principal balances and escrow account information from previous lenders.

Entered homeowner’s information into an electronic underwriting for approval for all FHA and Conventional loans.

Distribute files to underwriting department for conditions on file and approval for loans.

Verify principal balances and escrow account information from previous lenders.

Entered homeowner’s information into an electronic underwriting for approval for all FHA and Conventional loans.

Distribute files to underwriting department for conditions on file and approval for loans.

Skills

Advance knowledge in Microsoft Office 2013

Broadband Technologies Training

Customer Service Training



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