Personal Details:

Surname

Ravhengani

First Name

Lutendo Bernice

Known As

Bernice

Nationality

South African

Languages

English, Tswana, Zulu

Date of birth

Driver’s Licence

Contact Details

18 October 1989

Code B

Primary: 083-***-****

Secondary: 073-***-****

Email address: ada8wt@r.postjobfree.com

Education:

School

M.H Joosub Technical Secondary

Completed

2007

Qualification

Senior Certificate

Tertiary Qualification:

Institution

Central Johannesburg College

Completed

2008

Qualification

Financial Management Certificate

Computer Literacy:

●Microsoft Word, Excel, Outlook, PowerPoint

●Internet

●E-billing

●Email,

●Elite E3

●Accpac

●Oracle

●Pastel Accounting v17

●Cacs, Nds, Cdds (banking),

●Elixir (medical)

●CRM

Career Progression:

Company

South African Music Performance Rights Association

Period

December 2017 to July 2019

Position

Senior Credit Controller

Company

KISCH IP

Period

January 2015 to 31 November 2017

Position

Senior Foreign Credit Controller

Company

Bytes Shared Services – Bytes People Solutions (Finance Department)

Period

July 2014 to December 2014

Position

Corporate Credit Controller

Company

Standard Bank

Period

June 2012 to May 2014

Position

Administrative Officer / Debt Collector

Company

Sanral Electronic Toll Commission (ETC)

Period

December 2011 to May 2012

Position

Inbound Customer Care Consultant

Company

Rino Personnel

Period

May 2011 to November 2011

Position

Ad hoc Administrator/Medical recoveries agent

Company

Requisite Business Solutions

Period

March 2011 to May 2011

Position

Data Capturer

Company

Ukuthola Business Services (Outsourced by Virgin Mobile)

Period

June 2010 to December 2010

Position

Inbound & Outbound Call Centre Agent

Employment History:

Company SAMPRA

Type of Industry Copyrights Administration

Period 01 December 2017 to 31 July 2019

Position Senior Credit Controller

Responsibilities as Senior Credit Controller

●Resolve/communicate customer queries.

●Identify, investigate and allocate customer receipts from the bank statement.

●Investigate and match unallocated receipts.

●Complete and submit vendor forms.

●Verify completeness and accuracy of computer generated invoices, credit notes, early settlement discount credit notes and bad debt credit notes issued by the accounts receivables clerk.

●Compile documents for refunds, fill in deposit slips and deposit at the bank.

●Music rights payment collections on behalf of members.

●Prepare accounts receivable reconciliation and analysis report and present to the executives monthly.

●Process monthly customer statement and invoices at month end and send to customers.

●Monthly reporting on payments received vs royalties to be distributed.

●Assist with year-end audits.

●Process Journal claims.

●Contact customers regarding their account status, having to discern if a payment plan should be granted to the music user.

●Training and supervising new clerks and administrators.

●Other administration duties as directed.

Company

Kisch IP

Type of Industry

Legal Services

Period

January 2015 to 31 November 2017

Position

Senior Foreign Credit Controller

Responsibilities

As Senior Foreign Credit Controller

●Full bank and client account recons on Elite E3 for USD, GBP and EUR

●Ensuring that my receipting for all currencies are captured daily

●Ensuring that credit notes and write offs are done timeously and documentation is filed and a copy sent to the client and fee earner.

●Sending out statements to clients by post and email.

●Attending to ad hoc queries ranging from invoice amount discrepancies to updating client information.

●Sending out collection emails on a weekly basis and monitoring the age analysis for overdue invoices.

●Tracing of payments that should have come into our bank.

●Document and cash cheques received into the business.

●Preparing client refund documentation to be sent to the bank.

●Training of new staff

●Monitoring ITTs received via email to the payments released into the bank for any discrepancies.

●Preparing write off documentation to be authorised by the financial manager.

●Adhoc tasks as and when required

●I manage a portfolio of 600+ foreign clients and a book of over R50million.

Reason for leaving

I’m looking for an opportunity to develop and extend my knowledge and responsibilities.

Company

Bytes Shared Services – Bytes People Solutions (Finance Department)

Type of Industry

Information Technology

Period

July 2014 to December 2014

Position

Corporate Credit Controller

Responsibilities

As Corporate Credit Controller

●Collected on a 3million rand debtors’ book as per the Age Analysis

●Customer statement processed

●Resolved/investigated queries not limited to payments transferred to incorrect accounts, misallocations, incorrect invoicing etc.

●Contacted the business’ clients on all forms of communication

●Followed up on all outstanding invoices timeously

●Sending out customers’ invoices as and when requested.

●Checked the bank statement daily for payments that need to be allocated

●Performed any other ad hoc duties assigned

Reason for leaving

Month to month contract

Company

Standard Bank

Type of Industry

Financial Services

Period

June 2012 to May 2014

Position

Administrative Officer / Debt Collector

Responsibilities

As Administrative Officer / Debt Collector

●Completed all admin queues and ad hoc tasks within the required turnaround time

●Made outbound calls to collect on early stage to legal stage accounts

●Took inbound calls to log, escalated and assisted with client queries

●Captured promise to pay arrangements

●Auctioning all accounts handled in line with collections policies and procedures and agent's mandates

●Action correspondence and/or request from branches and/or customers

●Traced customer details (contact ability)

●Effective record keeping

●Action reports and requests within the collections policy framework

●Captured transfers, set off and Inter account transfers

●Debit order aligning

●Distributed and consolidation of files received from the ad hoc manager

●Contacted clients, to collect on overdue debt for the bank's loans department

●Ad hoc duties

Reason for leaving

Contract ended

Company

Sanral Electronic Toll Commission (ETC)

Type of Industry

Transport & Tourism

Period

December 2011 to May 2012

Position

Inbound Customer Care Consultant

Responsibilities

As Inbound Customer Care Consultant

●Attended to queries with regards to the e tolling campaign

●Edited and evaluated account information

●Registered Road Users for E toll

Reason for leaving

Put on hold due to the strikes against the Electronic Toll Commission campaign

Company Rino Personnel

Type of Industry Staffing Solutions

Period May 2011 to November 2011

Position Ad hoc Administrator/Medical recoveries agent

Responsibilities As Administrator

●Data capturing

●Debt collection for two doctor’s rooms

●Contacting medical aid schemes to confirm client membership and request ICD10 codes

●Making appointment bookings for mammograms and bone density scans

●Resolution of client queries

Reason for leaving Contract Ended

Company Requisite Business Solutions

Type of Industry HR Consulting

Period March 2011 – May 2011

Position Data Capturer

Responsibilities As Data Capturer

●Capturing CVs from paper form to excel workbooks

Reason for leaving Temporary position to clear backlog

Company Ukuthola Business Services (Outsourced by virgin mobile)

Type of Industry Telecommunications

Period June 2010 – December 2010

Position Inbound and Outbound Call Centre Agent

Responsibilities As Call Centre Agent

●Offering great customer support when dealing with queries regarding cell phone contracts, Rica and general office support

Reason for leaving Contract ended

Reference:

Nosibusiso Sokhela – 011-***-**** – SAMPRA – Fin Control Supervisor

Ashlin Naidoo - 011-***-****/071-***-**** – KISCH IP—Financial Manager (Turned Practice Manager)

Shaun Booysen - 011-***-****- Standard Bank – Supervisor

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