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Manager Customer Care

Location:
Pretoria, Gauteng, South Africa
Posted:
January 08, 2020

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Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

NAME: FRANCOIS

SURNAME: DE LA REY

NATIONALITY: SA CITIZEN

DATE OF BIRTH: 8 DECEMBER 1984

GENDER: MALE

MARITAL STATUS: SINGLE

ADDRESS: ** ******** ****S

BRITS

0250

TELEPHONE NUMBER: 078-***-****

EMAIL ADDRESS: ada8wc@r.postjobfree.com

HEALTH: GOOD

LANGUAGES: AFRIKAANS/ENGLISH

EDUCATIONAL INFORMATION

SCHOOL ATTENDED: BRITS HIGH SCHOOL (2003)

SUBJECTS PASSED: AFRIKAANS (HG)

ENGLISH (HG)

ACCOUNTANCY (HG)

MATHEMATICS (HG)

HISTORY (HG)

BUSINESS ECONOMICS (HG)

WORK EXPERIENCE

COMPANY: SUNDOWNER LODGE

POSITION: MANAGER / FLOOR MANAGER

DUTIES: *CASH-UP & BALANCING OF FIGURES

*WAITER MANAGEMENT

*STOCK TAKE

*STOCK CONTROL

*FOOD COST

*CUSTOMER CARE & RELATIONS

*BOOKINGS

*RECEIVING GUESTS

*ORDERING OF STOCK ON A WEEKLY BASIS

*MANAGING & RUNNING DAY TO DAY ACTIVITIES OF THE LODGE

PERIOD: AUGUST 2016 – SEPTEMBER 2019

REASON FOR LEAVING: LODGE CLOSED

COMPANY: JFD LOGISTICS

POSITION: MARKETING MANAGER

DUTIES: *SALES & MARKETING PLANNING

*NEW PRODUCT SOURCING

*MERCHANDISING

*CUSTOMER CARE & RELATIONS

*CUSTOMER COMPLAINTS & RETURNS

*PRODUCT INSPECTION & QUALITY CONTROL

*PURCHASING

*STOCK CONTROL

*INVOICING ON PASTEL EVOLUTION

*ROUTE & SCHEDULE PLANNING FOR TRUCKS

PERIOD: OCTOBER 2010 – MARCH 2016

REASON FOR LEAVING: RETRENCHED

COMPANY: PRESIDENTIAL FURNITURE

POSITION: BUYER, IMPORTS & EXPORTS CONTROLLER

DUTIES: *WAREHOUSING, DISTRIBUTIONS & MANAGING

ALL RETURNS

*MANAGING DISTRIBUTION OF STOCK & ALL

RELATED CUSTOMER QUERIES

*PROCESSING OF ORDERS

*ORDER RAW MATERIALS FROM LOCAL &

OVERSEAS SUPPLIERS

*FOLLOW UP ON ORDERS & DISCREPANCIES ON

ORDERS

*DISCUSS PRICE VARIATIONS WITH BUYERS

*LIAISE WITH SHIPPING COMPANIES REGARDING

IMPORTS IN SA

*PREPARE COSTING FOR IMPORTS

*ARRANGE PRE-PAYMENTS OF MATERIALS

*ARRANGE ALLOWANCES FOR CROSS BORDER DRIVERS

*PREPARATION OF ANNUAL RETURNS FOR RESERVE BANK OF SA

*MONITORING TRUCK LOCATIONS ON SKYTRAX

*PROCESSING ALL ORDERS, GOODS RECEIVED NOTES & SUPPLIER INVOICES ON PASTEL PARTNER & EVOLUTION

PERIOD: MAY 2009 - SEPTEMBER 2010

REASON FOR LEAVING: BETTER JOB OPPORTUNITY

COMPANY: MATTRESS MEDI CENTRE

POSITION: BRANCH MANAGER

DUTIES: *STOCK CONTROL

*DAILY BANKING & CASH-UP SHEETS

*BALANCING & CALCULATING OF TOTAL MONTHLY

FIGURES

*BALANCING & CALCULATION OF DAILY &

MONTHLY SALES FIGURES

*CALCULATING COMMISSION SHEETS FOR

MANAGER & SALES CONSULTANTS

*ALL CUSTOMER & SUPPLIER INVOICING

*PETTY CASH CONTROLLING ON DAY TO DAY

BASIS

*GENERAL ADMIN, FILING & BOOKKEEPING

*SALES, MARKETING & PROMOTIONS

*BUYING & ORDERING OF ALL STOCK FOR

BRANCH

PERIOD: JULY 2008 – APRIL 2009

REASON FOR LEAVING: BETTER JOB OPPORTUNITY

COMPANY: DROS RESTAURANT (BRITS)

POSITION: FRONT OF HOUSE & BAR MANAGER

DUTIES: *MANAGING OF ALL STAFF & STAFF RELATIONS

*WAITER TRAINING

*WEEKLY STOCK TAKE & MANAGING LOW

FOOD COST

*CUSTOMER CARE & RELATIONS

*MANAGING OPENING & CLOSING PROCEDURES

ON A DAILY BASIS

*BUYING STOCK ON A WEEKLY BASIS

*DAILY CASH-UP & BALANCING OF FIGURES

PERIOD: OCTOBER 2006 – JUNE 2008

REASONS FOR LEAVING: BETTER JOB OPPORTUNITY

COMPANY: SENTIENT WELLNESS GROUP

POSITION: PERSONAL TRAINER & HEALTH ADVISOR

DUTIES: *HANDLING OF CUSTOMERS & ADVISING ON

HEALTHY DIETS

*CUSTOMER RELATIONS & CARE

*ASSISTING CUSTOMERS WITH EXERCISES

*CREATING EXERCISE & DIET PROGRAMS FOR

CUSTOMERS

PERIOD: SEPTEMBER 2004 – SEPTEMBER 2006

REASONS FOR LEAVING: BETTER JOB OPPORTUNITY

COMPANY: RA & ASSOCIATES

POSITION: MARKETING & SALES CONSULTANT (MAGALIES

PARK RESORT)

DUTIES: *HANDLING ALL CUSTOMER RELATIONS &

QUERIES

*MARKETING OF TIME SHARE FOR MAGALIES

PARK RESORT

*SELLING TIME SHARE

*GENERAL ADMIN & FILING

*FOLLOWING UP ON ALL CUSTOMER QUERIES

PERIOD: DECEMBER 2003 – AUGUST 2004

REASON FOR LEAVING: MARKETING OFFICE CLOSED

COMPUTER LITERACY

*PASTEL PARTNER & PASTEL EVOLUTION

*WINDOWS XP, WINDOWS VISTA, WINDOWS 7 & 8 & 10

*MS WORD, POWERPOINT, EXCEL

*INTERNET

*E-MAIL

*PILOT SOFTWARE

*QUICK BOOKS

*IMPORTS MANAGER

KEY PERSONAL ATTRIBUTES

*HONEST

*TRUSTWORTHY

*LOYAL

*ACCURATE

*CONFIDENT

*NEAT

*FRIENDLY

*FAST LEARNER

*TEAM PLAYER

EXTRA MURAL ACTIVITIES

JOG, SWIM, READ AND MOVIES

REFERENCES

JACQUES DU PLESSIS: SUNDOWNER LODGE

076-***-****

NICO STRYDOM: JFD LOGISTICS (OPERATIONS MANAGER)

072-***-****

NICOLE AUSTIN: PRESIDENTIAL FURNITURE (OFFICE MANAGER)

083-***-****

KOBUS PIENAAR: MATTRESS MEDI CENTRE (OWNER)

(012-***-****

MARIANA PRETORIUS: DROS RESTAURANT (OWNER)

079-***-****

HAROLD STEVENS: SENTIENT WELLNESS GROUP (MD)

082-***-****

GERDA SENEKAL: RA & ASS (OFFICE MANAGER)

073-***-****

THE FUTURE

I seek a challenging position in which I am able to utilize my previous development skills and contacts, and take advantage of my talents and capabilities in order to achieve personal and business success.

I intend to further develop these skills and additionally grow both personally and with the company with which I am employed into new areas. I am able to travel locally and internationally, and intend to demonstrate loyalty and dedication while providing exceptional service to my employer, his stakeholders and clients as I have done in the past.

With huge faith and hard work, anything is possible...



Contact this candidate