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Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
January 08, 2020

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Resume:

Nonkanyiso Adora Ngobese

**** ********* ********

Durban, KwaZulu-Natal

062*******

ada8vz@r.postjobfree.com

Summary

Nonkanyiso Adora Ngobese's experience appears to be concentrated in Administrative or Clerical (Admin), with a lesser concentration in Sales (General). Nonkanyiso Adora Ngobese's experience appears to be ENTRY LEVEL, with 21 months of experience.

Education

Last School

Certificate

Graduated January 2013

Last School Attended: Burnwood Secondary SchoolHighest Grade Passed: Grade 12Subjects Passed: -English-IsiZulu-Accounting-Mathematics Literacy-Life Sciences-Business StudiesCertificate Achieved: Certificate of Leadership (2012 - 2013)

Name of Institution:Train You Can ETDP - SETA

Course:Conduct Outcome Based Assessment (Assessor)

Duration:June 2018 (One week)

NQF :Level 5

Name of Institution:Train You Can ETDP - SETA

Course:Conduct Moderation of Outcome-Based Assessment -Moderator

Duration:August 2018 (One week)

NQF :Level 6

Springfield FET College

Graduated September 2014

Name of Tertiary: Springfield FET CollegeCourse: N3 Civil EngineeringDuration: May 2014 -September 2014Modules Passed: -Engineering and Science-Building and Drawing-Technical Drawing-MathematicsCERTIFICATES ACHIEVED:Name of Institution: Train You Can ETDP - SETACourse: Conduct Outcome Based Assessment (Assessor)

Employment History

NOTEFULL 1294 CC

Civil Technician Intern

September 2017 – February 2018

Duties: -Taking off quantities from drawings, BOQ Pricing-Attend to site issues and liaise with clients and subcontractors-Buying materials, claim extras and variation orders.-Prepare Construction Programs and progress report.-Inspect project sites and evaluate field conditions.

Buyelaphi and Son Construction

Receptionist and Clerk Assistant (Intern)

March 2018 – December 2018

Duties: -Answering and screening calls as a Receptionist.-Assisting with records filing.-Assisting with secretarial and general office duties like taking minutes in meetings, writing letters to suppliers and emailing.

Ithala Bank - Pinewalk Branch

Customer Service Consultant

November 2015 – January 2016

Duties: -Assisting clients who needed help with the ATM.-Handling small customer queries and referring complicated ones.-Assisting with closed and new accounts numbering and filing.-Checking on the system whether or not a notice has been placed by a client before allowing the client's to proceed to Teller's for withdrawals.-Consolidating and Reporting daily sales to the Branch Manager.

MERCHANTS

Cell C Inbound Call Centre Agent

January 2015 – June 2015

Duties: -Handling telephonic queries and requests from new and existingCustomers.-professionally address customer issues, provide support and Offer information needed.-Keep customers satisfies and retain business.SKILLS AND ATTRIBUTES.-Strong communication and interpersonal skills-Ability to work under pressure, independently and as part of a team.-Excellent computer skills-Ambitious, focused and driven.-Always eager to work in a situation that broaden my knowledge.-Ability to adapt quickly and willingness to learn.

Hobbies & Interests

volunteer work

traveling

sports (walking, exercise, running, tennis)

reading, writing.

art, music (playing, listening)

Professional Skills

Filing: Advanced

General Office Administration: Competent

SECRETARIAL: Beginner

Customer Service: Advanced

Microsoft Excel: Advanced

Microsoft Office: Advanced

Languages

English: Conversational

References

Philani Nkanyiso Duma

Supervisor

NOTEFULL 1294 Cc

Rebecca Ngubane

Branch Manager

IThala limited bank Pinewalk

Pinewalk centre

(031-***-****



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