Customer Service
Resume:
Nonkanyiso Adora Ngobese
Durban, KwaZulu-Natal
*****.*******@*****.***
Summary
Nonkanyiso Adora Ngobese's experience appears to be concentrated in Administrative or Clerical (Admin), with a lesser concentration in Sales (General). Nonkanyiso Adora Ngobese's experience appears to be ENTRY LEVEL, with 21 months of experience.
Education
Last School
Certificate
Graduated January 2013
Last School Attended: Burnwood Secondary SchoolHighest Grade Passed: Grade 12Subjects Passed: -English-IsiZulu-Accounting-Mathematics Literacy-Life Sciences-Business StudiesCertificate Achieved: Certificate of Leadership (2012 - 2013)
Name of Institution:Train You Can ETDP - SETA
Course:Conduct Outcome Based Assessment (Assessor)
Duration:June 2018 (One week)
NQF :Level 5
Name of Institution:Train You Can ETDP - SETA
Course:Conduct Moderation of Outcome-Based Assessment -Moderator
Duration:August 2018 (One week)
NQF :Level 6
Springfield FET College
Graduated September 2014
Name of Tertiary: Springfield FET CollegeCourse: N3 Civil EngineeringDuration: May 2014 -September 2014Modules Passed: -Engineering and Science-Building and Drawing-Technical Drawing-MathematicsCERTIFICATES ACHIEVED:Name of Institution: Train You Can ETDP - SETACourse: Conduct Outcome Based Assessment (Assessor)
Employment History
NOTEFULL 1294 CC
Civil Technician Intern
September 2017 – February 2018
Duties: -Taking off quantities from drawings, BOQ Pricing-Attend to site issues and liaise with clients and subcontractors-Buying materials, claim extras and variation orders.-Prepare Construction Programs and progress report.-Inspect project sites and evaluate field conditions.
Buyelaphi and Son Construction
Receptionist and Clerk Assistant (Intern)
March 2018 – December 2018
Duties: -Answering and screening calls as a Receptionist.-Assisting with records filing.-Assisting with secretarial and general office duties like taking minutes in meetings, writing letters to suppliers and emailing.
Ithala Bank - Pinewalk Branch
Customer Service Consultant
November 2015 – January 2016
Duties: -Assisting clients who needed help with the ATM.-Handling small customer queries and referring complicated ones.-Assisting with closed and new accounts numbering and filing.-Checking on the system whether or not a notice has been placed by a client before allowing the client's to proceed to Teller's for withdrawals.-Consolidating and Reporting daily sales to the Branch Manager.
MERCHANTS
Cell C Inbound Call Centre Agent
January 2015 – June 2015
Duties: -Handling telephonic queries and requests from new and existingCustomers.-professionally address customer issues, provide support and Offer information needed.-Keep customers satisfies and retain business.SKILLS AND ATTRIBUTES.-Strong communication and interpersonal skills-Ability to work under pressure, independently and as part of a team.-Excellent computer skills-Ambitious, focused and driven.-Always eager to work in a situation that broaden my knowledge.-Ability to adapt quickly and willingness to learn.
Hobbies & Interests
volunteer work
traveling
sports (walking, exercise, running, tennis)
reading, writing.
art, music (playing, listening)
Professional Skills
Filing: Advanced
General Office Administration: Competent
SECRETARIAL: Beginner
Customer Service: Advanced
Microsoft Excel: Advanced
Microsoft Office: Advanced
Languages
English: Conversational
References
Philani Nkanyiso Duma
Supervisor
NOTEFULL 1294 Cc
Rebecca Ngubane
Branch Manager
IThala limited bank Pinewalk
Pinewalk centre
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