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Engineer Quality

Appleton, WI
January 08, 2020

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Urvish Gajjar

Sr. Software QA Engineer QA Project Management 4019 Towne lakes Ave, Appleton, WI (2 Hrs from Chicago) (M): 814-***-****


•5+ years of diversified experience in Analysis, Quality Assurance, Management and Software Development.

•Managed and tested CRM and development projects, Saving $ 3+ Million.

•Adaptive Software Quality Assurance professional with extensive experience in all phases of software testing life cycle. Led and Managed quality assurance team to achieve stake holder’s goals in finance, staffing services, examination, education and GIS domains. Delivered New projects, Enhancements of existing systems, and Migrations.

•Deliver quality product within schedule, Lead functional testing for product features to deliver by following Agile, waterfall and hybrid SDLC.

•Extensive experience using testing to troubleshoot systems integration, GUI, Compatibility, User Acceptance Testing (UAT), SOA Testing using web services, functionality, Database and regression testing.

•Extensively involved in entire QA Process and defect Management life cycle (BLC).

•Diverse experience with various testing methods such as Functional testing, Regression Testing, System Testing, Integration Testing, User Acceptance Testing (UAT), Database Testing, End to End Testing.

•Experience in test Management tools like Quality Center, JIRA, AGILE CENTRAL.

•Involved in Developing and Executing Test Plan, and Test cases based on the Business Requirements Documents, Functional Requirement, and Use Cases.

•Create Testing Status and Defect Matrix for reporting to the Management.

•Prepared reports such as Defect Statistics and Tracking, Weekly and daily status reports.

•Experience in backend database testing, on oracle and SQL server using, Informatica, SQL developer, SQL query.

•Testing different type of applications such as Web-based, Mobile, Cloud and Client Server application.

•Well versed with methodologies such as Agile, SCRUM and waterfall.

•Performed manual testing extensively - Black Box, Grey Box.

•Good experience in backend testing using these tools SOAP UI, REST API, Fiddler, SQL developer.

•Good experience in automation testing using SELENIUM, java language, TestNG, Eclipse.



FMEA, CPM, FTA, Root Cause Analysis, Selenium, Manual Testing, Automation testing, Web service testing, SOAPUI

Testing & Defect Tracking Tools

Selenium Web Driver/ GRID, TEST_NG, Firebug, Fire Path, Xpath, Firebug, Okta [Team foundation Server (TFS)], Rally, Microsoft test manager (MTM) Target Process, JIRA, HP Quality Center, ALM, AGILE CENTRAL

Testing Type

Regression, sanity, smoke, Manual, Automated, Functional, Negative, UAT, web service testing, Database testing



Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Agile, Scrum, Waterfall, Bug Life Cycle (BLC), ALM, User Stories, Use Case, TDD, BDD

Operating system & Applications

Windows 7/ 8/10, Mac OS & Web app, Desktop app, Mobile app (ANDROID, I-OS), CLOUD system (SALESFORCE)

CERTIFICATION: Professional Training certification course in QA Analyst from WIRECLASS

EDUCATION: Master of Science in Information Technology Management from Campbellsville University (USA) . Master of Science in Engineering [GPA: 3.63/4.00] from Gannon University (USA) in Aug 2015


THRIVENT Financial. – Appleton, WI, USA Jan2018 – Present

Role: Software Quality Assurance Engineer [WON BEST PERFORMANCE OF THE QUARTER]

Environment: SALESFORCE lightning, classic, Web application, Mobile app testing, Android, IOS, manual testing, automation testing, Black box testing, grey box testing, SQL developer, Agile Central and JIRA.

•Work closely with product management, business analysts, and QA team to understand features to test functionality of Product (SALESFORCE, CIF, Ipipeline, FieldNET, MoneyGuid PRO, TIA).

•Established Agile QA Framework & STLC Process to achieve sprint and release goals.

•Perform grey box testing and Blackbox testing.

•Develop Project plan, test strategies, test plan and test cases (2000+ TC), execute them, managed issue (500+ bugs), and reported testing status to project Manager.

•Perform testing on SALESFORCE sales cloud and service cloud. Work on Lightning and classic UI in SALESFORCE (Web and Mobile application).

•Identified, analyzed, and documented defects utilizing process management and defect log in Bug tracking tools (RALLY, JIRA, AGILE CENTRAL).

•Work on SDLC (software development life cycle), STLC (software testing life cycle), BLC (Bug life cycle). Perform manual and automation testing and analyzing the results for the product as per requirements.

•Work on different product management tools like FMEA, Root Cause Analysis for improve quality of product. Perform Risk Analysis for improvement.

•Document software defects, using a bug tracking system, and report defects to software developers.

•Performed product enhancements and new features to better serve customers and Financial Planners.

•Test new product to ensure that its integration into existing company systems meets functional requirements, specifications and user expectations.

•Managing major migration of internal Financial & Insurance Product applications to SALESFORCE platform, to optimize cost and improve Customer experience.

•Work with stakeholder to gather requirement, develop business and functional requirement.

•Run SCRUM call, backlog grooming, sprint planning, demo meeting.

ACT Inc. – Iowa City, IA, USA Nov2016 – Dec2017

Role: Quality Analyst

Environment: Student Web services, SALESFORCE, Oracle eBusiness, Web application, Android, IOS, Mobile app testing, manual testing, automation testing, ETL testing, FileZilla, SQL developer, Informatica, and JIRA.

•Create test cases (1500+ TC), execute test cases, managed bugs (180+ bugs), and reported testing status to project teams.

•Identified, analyzed, and documented defects utilizing process management and defect log in Bug tracking tool JIRA.

•Performed products new features testing in accordance with product requirements.

•Perform functional testing, black box testing and product sample validation (PSV). Perform agent script testing.

•Worked on frontend/Functional testing of SWS [Student web services] and web applications for new feature implementation.

•Worked on backend testing and ETL testing of “State & District Project” product for new feature implementation.

•worked on oracle EBS system for different module like POS, Billing, Order system, product selling.

•Test mobile applications on iOS and Android platforms. Performed manual testing on app and manage bug in JIRA.

•Performed cross browser testing, browser compatibility testing.

•Worked on Automation tool like Appium and selenium. And run regression test.

•Worked on SALESFORCE Service cloud (CRM tool) in Customer care project and participate in AGILE methodology actively participate in SCRUM, daily standup, retrospective and whiteboard session

SilverXis Inc – Irving, TX, USA (Staffing Domain) June2016- Oct2016 Role: Quality Analyst

•Actively participated in review and product enhancement with Scrum team.

•Manually tested and analyzed the results for the application as per business requirements.

•Worked on different tools like CPM, FMEA, FTA, Root Cause Analysis for improve quality of product.

•Analyzed Input Data and calculated Output data based on business rules. The data was used to verify Reports.

•Performed Functional testing. Create test script with the help of selenium tool [Automation].

•Learn bug tracking tool like JIRA for log the bugs. Working in Agile methodology.

ESRI – Redlands, CA, USA (GIS Domain) Oct 2015 – June 2016

Role: Software QA Engineer

Environment: Salesforce, ArcGIS, JAVA, Selenium, GRID, Github, Jenkins, JIRA, TestNG, Eclipse, Agile, Manual testing, Automation testing, Selenium, JIRA, ETL testing, Black box testing.

•Gathered Business requirements and created use cases and test case scenarios (500+ TC) and story board.

•Performed testing on Salesforce [CRM], ArcGIS products, mobile applications and web applications.

•Actively participated in review and product enhancement with Scrum team.

•Participated in daily scrum with business owners, developers, project managers, and other QA team members.

•Work on different tools like Jenkins and Write test cases in JAVA using selenium web-driver, TestNG framework, Eclipse as IDE. Also use firebug, fire path and selenium IDE for automation.

•Perform test on selenium GRID for cross browsing testing. Use GitHub to manage automated test cases.

•Actively involved in Agile testing methodology, reviewed meetings and maintained backlog with tasks of the testing team’s efforts for upcoming tasks.

•Manually tested and analyzed the results for the application as per business requirements.

•Analyzed Input Data and calculated Output data based on business rules. The data was used to verify Reports. Performed Functional, Regression and User Acceptance Testing.

•Create test plans to detail the testing scope, requirements (high level), strategies and all needed required resources.

Gathering, Understanding and Documenting Requirements.

•Work on automated test cases in python using robot framework.

•Performed ETL testing / database testing. Performed Functional Testing, Regression Testing, System Integration testing, and End to End Testing.

•Working on User Acceptance Testing (UAT) on Location Analytics products to manage bugs (50+ Bugs).

•Verify the functionalities on supported browsers like Firefox, Chrome, IE, Safari and different OS.

•Prepared test data for positive and negative testing scenarios. Responsible for Weekly Status reports showing the progress of the testing effort.

•Test mobile applications on iOS and Android platforms.


Gannon University, Erie, PA, USA Aug 2014- April 2015 Role: Research Assistant

•Worked on Product development life cycle. Assist Professor for their research project.

•Create detailed test plan and test cases based on Requirements Document.

•Participated in review meetings to discuss Issues with Professor.

•Worked on different methodology [Agile] for how to improve quality and testing effort.

•Worked on SDLC, STLC, BLC. Perform testing.

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