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Senior executive

Location:
Qatar
Salary:
6000
Posted:
January 08, 2020

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Resume:

Detail-oriented professional with **+ years of experience and a proven

knowledge of customer communications, administrative duties, and customer service. Aiming to leverage my skills to achieve goals of a company that focuses on providing quality and efficient support to the company’s activities, ensuring its smooth running.

MS Office

Presentation Skills

Verbal and written

communication

Reliability

Database management

KESIYA THOMAS

974-********

ada8sn@r.postjobfree.com

Doha, Qatar

ADITYA BIRLA GROUP-VODAFONE IDEA LTD, Bangalore, India Senior Executive

Jan 2018 - Sep 2018

• Develop and maintain manual filings, order office supplies, prepare and monitor Invoices

• Generate reports, handle requests and complaints

• Replying to email, telephone or face to face enquiries

• Handling administrative duties such as filing, typing, copying, binding & scanning

• Managing team by providing information, assistance, update on new changes

• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so

• Maintaining statistical and financial records

• Preparing promotional materials and displays enhancing customer experience along with recruiting, training, supervising and appraising staff ADITYA BIRLA GROUP- IDEA CELLULAR LTD, Bangalore, India Quality Analyst

Nov 2014 - Dec 2017

• Auditing the call quality of business partners to achieve and deliver the required level of service set by the organization for Service Plus (Premium customer)

• Customer interactions for service recovery if any fault found during the evaluation

• Health checks on the compliance & Non-compliance parameters set by organization

• Ownership of relevant reports

• Prepare and update the documents required for Knowledge Base on product and process and calibration sessions with the partners

‘Excellence Award’ for

ensuring Smooth transition

of Business

‘Achiever of the Month’-

Concentrix

‘Best Quality Analyst’ of

the Month- HGS

SKILLS

Bachelor of Commerce

BHS First Grade College

Bangalore, India

May, 2007

EDUCATION

ACHIEVEMENTS

CAREER OBJECTIVE

PROFESSIONAL EXPERIENCE

CONCENTRIX, Bangalore, India

Quality Analyst

Apr 2014 - Nov 2014

Online quality check on the international job portals designed, content and design. Ensuring the client requirement is met. Identify the training requirements and suggest the same to the Training team.

HINDUJA GLOBAL SOLUTIONS, Bangalore, India

Sales Executive/Quality Analyst

Jul 2009 - Apr 2014

• Identifying prospect customers and making it a sale. Regular knowledge boost on technical aspects in automobile industry

• Analysis on competitive launches and preparing on the objection handling for effective sales

• Quality monitoring for Emails on customer interaction

• Regular checks on templates and designing new templates as per new plans and products

• Handling customer escalations and ensuring service recovery is done. Supporting training and briefing activities

• Ensuring the sales targets are met with quality sales. Managing verification team to avoid wrong leads sent to the field

• Regular interactions with the clients for regular process updates and cascade the same to the team

AEGIS BPO, Bangalore, India

Customer Relation Officer-Sales

Jun 2008 - May 2009

• Tele calling prospective customer base for sales of Insurance policies

• Meeting the business targets

• Comparison study on various product in the market to be well versed with the product sold

• Providing suggestions to the client to improve the sales based on competitors offers

Declaration:

I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

(Kesiya Thomas)

English

Hindi

Malayalam

Tamil

Date of Birth- 12/02/1987

Gender- Female

Marital Status- Married

Nationality- Indian

PERSONAL DETAILS

LANGUAGES



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