Paul M Hicks
PaulsPlace Field Services Field Service Engineer
St Louis, Southeast MO / Southern IL March 2017 - Present Install, maintain and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement timeframes. Equipment serviced includes cash sorting machines and many ATM brands. Demonstrate required digital competencies associated with assigned products. Repairs and updates equipment and system level problems at customer facility. Maintain and service data center hardware equipment. Prepares field service reports on customer support activity. Performs connected installations, set up IP addresses, downloaded printer drivers and provided customer training on network devices.
Carl Zeiss Meditec Field Service Engineer
MO, IL, KS, IA April 2016 - March 2017
Troubleshoot, calibrate, and repair of bio-medical equipment used in Ophthalmology / Optometry and Neurosurgery. Resolved problems in optics and electron optics, high voltage, high vacuum, mechanical, and electro mechanical systems. Evaluated, analyzed, diagnosed and troubleshoot technical equipment problems via telephone or at customer site. Repaired and updated equipment and system level problems at customer facility. Evaluated equipment to determine type and extent of problem. Prepared field service reports on customer support activity. Assisted in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed.
Unisys Field Service Engineer
Southeast MO / Southern IL June 2011 - March 2016
Responded to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations. Installed and maintained enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
CreveCor Mortgage Account Executive
St Louis, MO June 2005 - April 2011
Visited Mortgage Brokers to sell products and programs in assigned territory. Developed and followed leads to acquire new business. Contacted decision makers and developed working relationships with them. Designed and delivered presentations highlighting the products and services of the company. Successfully closed sales, worked toward exceeding predetermined quotas. Responsible for business development through the marketing of product lines to grow existing customer base through direct sales. Consult with clients after sales to provide ongoing support.
Southeast Missouri State University May 2005 Cape Girardeau, MO
Bachelors of Science: General Business
TechSkills June 2006 – July 2008 St Louis, MO
Certifications: A+, Network+, MCP, CCNA (Cisco Certified Network Associate).
Enterprise Level Dell, Hitachi, EMC, Compellent and EqualLogic Certifications.