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Manager Sales

Mumbai, Maharashtra, India
January 08, 2020

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C-3/16 Om Shree Geetanjali Nagar CHS Ltd., Mobile: +91-989******* Saibaba Nagar, Borivali (W).

Mumbai - 400 092.


**** – Till


Bawa Group Of Hotels, Mumbai

Sales Manager


Prospecting, qualifying, developing, and closing sales opportunities within a defined territory.

Forecasting and tracking of sales opportunities.

Achieving sales targets.

Rate negotiation with Travel Agent & corporate for bulk requirements & conference requirements.

Understanding industry trends, product capabilities and customer requirements.

Establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities.

Ensuring customer satisfaction.

2012 – 2017 Bawa Group Of Hotels, Mumbai

Central Reservation System Manager


Train, coach and motivate the Reservation team to ensure a pro-active revenue and sales combination at all times.

Team development by guiding and directing the Reservations and Front Office team to ensure the consistency of Standard Operating procedures and a high level of service delivery in handling bookings.

To be aware about rate patterns at the Hotel and support the Revenue Manager to ensure rate parity.

Listing hotels on Online Channels OTA’s content updatation. Managing rates & inventory, online promotions for OTA’s & website, according peak & seasonal duration. Revenue Optimization through online and offline channels.

Generating reports monthly, quarterly & annually for all OTA’s & website.

Rate negotiation with Travel Agent & corporate for bulk requirements

Managing the group’s business from enquiry to conformation, including proposals, contracts, and rate negotiations and ensuring the billing accuracy.

Effective management and control of Reservations for all the business segments.

Compiling and tabulating daily, weekly and monthly departmental reports.

To ensure that all enquiries are responded to, leading to confirmation

Set and review departmental objectives with members of the Reservations team, and provide continuous feedback through performance reviews on monthly basis.

Ensuring top class service resulting in guests experiencing the Wow factor. 2011 – 2012 Fortune Pearl Hotel, Dubai, UAE

Reservation Executive

Responsibility Respoding and confirming bookings from guests, travel agents and reservations. Managing the guest history as well.

Track future room availability on the basis of reservations, and help draw forecast for room revenue and occupancy. Additional duties included preparing the list of expected arrivals for the front office, assisting in preregistration activity.

Know the type of rooms the hotel has as well as their location and layout. To offer different packages on rooms. Monitoring other channels like GDS, OTA and

Web booking system.

2009 - 2011

Bawa group Of Hotels, Mumbai

Central Reservation System Assistant

Responsibility Handling all outgoing and incoming calls and direct them to the concerned department.

Handling the overall administration and operations of the department.

Maintaining a booking calendar.

Co-ordination with other Departments.

Providing Facility Services to the users against the service request.

Managing the lobby operations.

Handling the bookings of meeting rooms & conferences.

Guest handling.


Certificate of successfully completed one year Diploma course in Aviation, Hospitality & Travel Management from Frankfinn Institute.

Certificate of successfully completed the Galileo CRS Basic & Advance Course.

Certificate of Familiarized with Jet Airways in-flight cabin crew operations, airport ground handling services including check-in, security procedure & arrival services.

Computer skill: Certificate Course in Computer Hardware with Internet, Networking & Multimedia of Government Polytechnic, Bandra Mumbai for duration from 22/03/2004 to 14/05/2004.

Basic Programming: Microsoft office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint) of Maharashtra State Certificate in Information Technology (MS-CIT). Educational Qualification:

Appearing Diploma in Business Management from NMIMS Global Access School.

Graduated from YCMOU 2019.

H.S.C. from Mumbai University March 2005.

S.S.C. from Mumbai Board in March 2002.


Language Read Write Speak Proficiency

English Proficient

Marathi Proficient

Hindi Proficient

IT Knowledge

MS Office & Basic IT networking knowledge.


Date of Birth : 4th April, 1987

Marital Status : Married

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