Taiwanese (Native or Bilingual)
Mandarin (Native or Bilingual)
English (Native or Bilingual)
Account Manager at Spadegaming
I'm an ambitious account manager who’s passionate about delivering clients needs to increase sales and working with internal departments by utilising my language skills, customer service, leadership experience and managerial skills to improve customer satisfaction.
Having developed communication skills when working in a cultural diverse, automotive corporations, with experience as a Front of House in Michelin starred restaurants in both Japan and Taiwan. Fluent in Mandarin, Japanese, English. Professional with strong working ethnics with a Master degree focused in Hospitality Management and a Bachelor degree in Japanese.
March 2019 - Present
Taipei City, Taiwan
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyse customer's usage of our games. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Appen
January 2019 - March 2019 (3 months)
Completing various assignments by using professional language skills of Mandarin, Japanese and English while working remotely. Assignments include voice data collecting and transcriptions etc.
L’Atelier de Joël Robuchon
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November 2018 - January 2019 (3 months)
Taipei City, Taiwan
京料理 木乃婦 Kinobu
Multilingual Front of House
August 2016 - February 2018 (1 year 7 months)
Kinobu is a Kyoto based, 1 Michelin star traditional Japanese restaurant with over 80 years of history. As the only foreign front-of-house stuff, the main content of my work is mainly to receive foreign guests with my language ability, introduce traditional Japanese cuisine to guests in Japanese, Mandarin and English. Also taking full responsibility of all foreign customers from receiving phones call bookings to guest departure, in which I can achieve under pressure at a higher standard.
Tour Guide Trainee
April 2012 - April 2014 (2 years 1 month)
- To introduce Taiwan history to groups of Japanese high school students.
- To satisfy the students' needs and demands during the tour. Oh! Study education center
Event Interpreter & Assistant
March 2011 - March 2014 (3 years 1 month)
- To assist the school delegate during the event.
- Use the language skill to communicate with the customers and interpret product contents in English.
Master's degree, Hotel and Food Service Management · (2014 - 2016) Tamkang University
Bachelor's degree, Japanese Studies · (2010 - 2014) Page 2 of 2