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Manager Salesforce

Location:
Los Angeles, CA
Posted:
January 07, 2020

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Resume:

Michael S. Barnes II

Los Angeles, CA 313-***-**** ada8mj@r.postjobfree.com

SUMMARY

Experienced Certified Salesforce Administrator, Certified Scrum Master, and Certified Scrum Product Owner with several large-scale projects completed for Fortune 500 companies. Expert in product management, mass media, banking, and technology. My previous IT positions have instilled excellent working habits, discipline, and the tools needed to collaborate with and motivate team members within any company. My Masters in Public Administration has equipped me with the necessary tools and methods for engaging, analyzing, and solving complex organizational issues no matter the industry.

TRAINING + SKILLS

Certified Scrum Master Certified Product Owner Certified Salesforce Administrator Advance Proficiency in Microsoft Office Suite Private Capital Experience MS Project Banking Experience MS SQL Scrum Coaching Digital Media Credit Card Portfolio Management Pardot Marketing Automation JIRA Administration UI/UX Development Salesforce Lightning Experience Tableau Experience

EXPERIENCE

Goldman Sachs: Senior Salesforce Product Manager 3/2019 – 7/2019

Developed product collateral such as private capital underwriting backlog, Salesforce product backlog, Pardot landing pages, Pardot acquisition marketing templates, and the release management process. Leveraged in depth understanding of custom Salesforce lightning solution to support sales team including apex coding, visual force, basic administration, workflows, reporting, design concept, research, prototyping and development.

Instrumental in evaluating and approving the platforms design, digital experience, content strategy, backend architecture, and roadmap while driving the ongoing digital transformation of the financial technology space. Determining where to disrupt, transform, or innovate across the company.

Green Dot Bank: IT Program Manager 7/2018 – 3/2019

Managed Salesforce service cloud integration with secured credit card call/service center; Managed a global team of 60+ engineers and managers across a geographically dispersed area for the secured credit card program. Directed front-end and back-end engineering, architecture, CRM/ IVR development, credit processing API integration, and financial projections.

Managed the delivery of digital channels including infrastructure, product, QA, consumer digital banking, gateway API, etc. Managed key internal business partners including marketing, deposit services, revenue, accounting and risk management teams to manage the cross-channel banking secured credit card portfolio experience. Managed technical product managers and owners.

Ness Digital Engineering: IT Product Manager 4/2017 – 2/2018

Owned the full project life cycle, from strategic planning to technical activities to software sales and client procurement. Created database infrastructure from scratch, rest API data ingestion documentation, and SaaS Go to market plan. Delivered solutions with an equal focus on motivating 100% remote software development teams and rolling out valuable software to our customers.

Walt Disney Studios: IT Project Manager 1/2017 – 4/2017

Worked to migrate ad marketing product and Spring Infrastructure to the international organization. Work directly with product teams and licensees both domestically and internationally to communicate requirements, inspect region specific information and identify process gaps due to business needs.

NBC Universal: IT Project Manager 3/2016 – 12/2016

Worked as point of contact for multiple vendors with various technology stacks and requirements in order to facilitate multiple database integrations, server upgrades and data security enhancements. Collaborated with technical teams to develop and maintain end-to-end project plans.

20th Century Fox: Salesforce Business Analyst 3/2015 – 3/2016

Supported Marketing and Sales teams efforts using Salesforce Marketing Cloud features to Design, optimize and execute campaigns using A/B Testing, throttled sending, and customized Salesforce email add-ons; Resolved end user issues and managed incoming Salesforce tickets via support mailbox.

Time Warner: IT Business Analyst 6/2014 – 3/2015

Migrated and aggregated mission-critical sensitive customer data to new environments and business intelligence tools to provide senior leadership with high-level customer information and key performance indicators. Facilitated one of the largest telecommunication mergers attempts.

Waste Management: Salesforce Business Analyst 4/2013 – 5/2014

Led organization through a Salesforce CRM and Oracle ERP company wide implementation/ modernization; Worked directly with sales teams to pull, model, and formally deliver financial data in order to negotiate and win sales and renewal deals with Fortune 1000 companies.

Citi Bank: Credit Analyst 7/2012 – 1/2013

Researched personal financial statements and tax returns for individual guarantors. Developed guarantor global cash flow analysis and evaluated a guarantor’s ability to service debt.

JP Morgan Chase: Banker 9/2011 – 3/2012

Provided financial advice, portfolio management, and reviews to personal and business customers.

EDUCATION

Texas Southern University 2011

Masters in Public Administration (MPA)

Eastern Michigan University 2010

Bachelor of Science in Public Law & Government; Minor Communication

Tuskegee University 2005 – 2006

Computer Science Major

AFFILIATIONS

Alpha Phi Alpha Fraternity Inc. Tuskegee Prefix Computer Science Scholarship Scrum Alliance



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