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IT Business Analyst, Software Quality Assurance, Project Management

Caloocan, NCR, Philippines
January 07, 2020

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Career Summary

Over twelve years of experience in an information technology industry specifically in Systems Integration Technology in the areas of Business Analysis for system development projects for five years and Software Quality Analysis and Testing for seven years. Three years experience in commercial centers industry. Involved in eliciting, analyzing and documenting the business requirements using JIRA, Confluence, and Redmine. Design mockup screen using Balsamiq wireframing tool and InVision application. Responsible in assuring the work products are ready for production through manual and automated testing using Microsoft Team Foundation Server, Microsoft Test Manager, HP Quality Center and Quicktest Professional testing tools. Experiences in administrative work for a premier mall operator, handling documents managing tool using Hummingbird DM. Experience in SAP R/3, Solution Manager, Microsoft Customer Relationship Management(CRM), HR applications such as ResourceLink, Microsoft SQL Server, Microsoft Office applications such as Word, Excel, PowerPoint, Visio, Project and Outlook. Highly analytical, details-oriented and results driven employee who meets all deadlines and produces result in time.

Work Experience

House of Investments

May 2019 – October 2019

House of Investments, Inc. (HI) was incorporated in 1959 as an investment bank, the first of such bank to be organized in the Philippines. Through the years, the Company evolved into an investment holding and management company with a diversified portfolio and became one of the four major flagship corporations of the Yuchengco Group of Companies (YGC).

The Company’s core business focus is organized into four segments, namely: car dealership, construction, education and project and property management. Its portfolio investments are in pharmaceuticals, energy, afterlife services, and consumer finance.

Document and Quality Assurance Head –Documentations and Quality Assurance Unit

Responsible in identifying business needs and/or problems with regards to business operations and determine how to address the needs either through automation and/or process improvement. Ensures that the proper documentation is in place, i.e. procedural guidelines, circulars, user/operations manual.

Business Analysis

Analyze project goal/objectives of the stakeholders and anticipates user needs.

Understand how various issues (technical and procedural) affect business operations.

Conduct complex change management analysis to investigate and identify the impact of changes within affected stakeholders, systems and process requirements, and coordinate it with the appropriate resources.

Improves existing business process / approaches by seeking opportunities to creatively transform current industry practices into fresh alternative solutions.

Build up business process, procedures and implementing guidelines, circulars, users and operations manual for all business initiative (new, existing, simple and complex projects) to ensure work efficiencies.

Recommend process improvement in terms of cost efficiency and operational controls

Conduct quality assurance testing prior to any implementation.

Ensure that existing policies and procedures are updated and readily available to the process owners.

Accurately prepares written business correspondence, circulars, policies, procedures and operations manual for IT and non-IT initiatives that are coherent, grammatically correct, effective, professional and engaging.

Assists in the enforcement of project timelines and schedules

Takes input from superiors appropriately and accurately applies comments/feedback

Understand the necessity of project standards and applies them consistently.

Develops internal and external meeting objective agenda.

Understand expectations that were set by user and recognizes when issues / events may affect delivery.

Project Scoping and Assessment

Define project scope, requirements and deliverables to support business goals in collaboration with senior management and stakeholders

Research and identify existing requirements, processes and/or problems with regards to business operations then develops an acceptable methodologies.

Determines and identifies the best solution to address issues either through automation and/or process improvement, including those escalated by individual project teams and perform necessary supporting analysis.

Ensure that all requirements are aligned with the business needs and requirements

Involvement within each unit to maintain productive action.

Risk Management

Ensures that the project implementations are executed according to standard procedures, within company guidelines, and regulatory policies prior to deployment to the process owners.

Prepares detailed requirements including controls to mitigate risks to prevent possible fraud.

Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.

Prepare pre-implementation review based on exceptions noted during UAT including risk mitigation solutions

Monitors project audit exception (system or procedural) and ensure that these are properly addressed and reckoned with.

Escalates and presents various solutions against problematic issues.

A.S. White (formerly ASWIG Solutions, Taguig) October 2013 – August 2018

ASWIG Solutions is an Australian based software development and outsourcing company since 1995. Its main business is custom-made software development to fit the clients’ need using the latest technology to gain a competitive edge in the ever changing industry.

Business Analyst

Responsible in engaging the clients to document their software requirements in a professional, well-understood manner, effectively translate these to the developers, and provide a timely update on the project. Handled projects and managing a team in an agile environment up to deployment to production.

●Managed and steer the development team by handling the assignment of tasks to be distributed throughout the team.

●Manage the implementation of the system by properly coordinating the teams involved in deployment- i.e. Infrastructure team, Database Administration team, Development team and engaging the stakeholders to participate in the deployment.

●Provided timely progress reports and status and manage issues through effective communication in between developers, testers and stakeholders.

●Accomplished projects that are now being implemented and for use within the company for example: Personnel management system, Asset management system, Productivity monitoring systems, Documentation tools and mobile applications.

●Accountabilities include: eliciting business requirements from the clients planning and analyzing the requirements and act as a catalyst to translate requirements to enable technical team perform their task.

●Initiated in managing network infrastructure projects to ensure its effective implementation through proper coordination and scheduling.

●Responsible in communicating to clients, stakeholders and development team based on the agreed scope.

●Analyzes business workflow and process flow

●Designed a mockup screens to wireframe the proposed application as a basis of providing better workflow and basis of User Interface.

● Initiates the proper documentation of all the tasks for the project, through the use of online repository, Redmine, Confluence and JIRA to ensure business continuity.

●Monitors and ensures the day to day operations of the project by following up on the status and provide useful insights based on the requirement of the business.

●Implements the process of real-time status reporting using Redmine, and JIRA to ensure that the project’s progress is accurately captured and reported.

●Analysis and preparation of task and subtasks, based on the requirements in the given sprint.

●Coordinate and initiates deployment by ensuring that the package to be deployed was properly coordinated between the Change Management and Development team to ensure the timely and accurate package has been deployed.

●Designed UAT test cases that will be used by the users.

●Participates in testing activities through functional testing and verifying and validating that the requirements had been met and perform User Acceptance Testing before sign-off.

●Supported the production versions of application and cater the issues encountered by the users and provide viable solutions that will resolve the issue.

●Involved in implementing the change in ISP for a specific client to ensure that a reliable internet connection is available for use and guarantee that there will be no impact on the existing ISP connection.

Nowcom Global Services (Pasig) March 2012- September 2013

Nowcom is a leading provider of Internet applications and business solutions for the used car market. Nowcom is able to generate and test-bed new applications in the protected real-world environment of its Internet Data Center and the Hankey Investment Group. This unique relationship allows Nowcom to market Internet business solutions that have already been fully tested and proven effective.

Quality Assurance Engineer

Responsible for organizing the Quality Assurance activities through test planning and executing test scenarios and regression tests based on the test plans per each cycle ensuring that the test criteria are met and raising detected defect accordingly and retesting once a resolution was released.

●Initiated the usage of shared steps in creation of test plan, test cases in Microsoft Test Manager in preparation for automated testing.

●Consolidated the daily status reporting for QA activities in project, as part of the daily communication between the developers and stakeholders.

●Coached and guide other team members in their task and ensuring that the it adheres to the process

●Participated in organizing the testing process, particularly in defining the defect management.

●Initiated the usage of shared steps in creation of test plan, test cases in Microsoft Test Manager in preparation for automated testing.

●Consolidated the daily status reporting for QA activities in project, as part of the daily communication between the developers and stakeholders.

●Organized the overall test plan, design architecture, specific test scenarios, test cases and generic test steps based from the Business Requirements documents.

●Publish and deploy the builds from development team using Microsoft Visual Studio 2010 and Team Foundation Server 2012.

●Designed and structured the specific test plan, scenarios, cases and design steps based on the requirements gathered by the business analysts.

●Execute the test scenario and ensure proper documentations and bug reporting if any bugs were found.

●Proactively participate in defining the quality assurance best practices and ensure proper reporting of the testing activity status regularly.

●Coordinated with the stakeholders, project management, developers and quality assurance engineers in planning and executing the testing activities for the project.

●Involved in analyzing, testing, and re-testing of defects found in beta version of the software before it was released to production deployment

●Involved in deployment of work items to beta and production environment in every release.

●Engaged in exploration testing for automated testing using Coded-UI test in Microsoft Visual Studio.

Vestas Services Philippines (Makati) August 2011-March 2012

Vestas is a global leader in manufacturing wind turbines with over 30 years of expertise in design and providing means of sustainable energy next to Oil and Gas industry. Vestas has raised 44,000 wind turbines in 66 countries across 6 continents.

Release and Deployment / Regression Test Coordinator – IT Shared Services Center

Responsible for coordinating the Major and Minor releases by coordinating with change owners, project managers, team leaders, and testers according to the release process defined. As part of the release and deployment management software- such as SAP, Web-based programs and legacy systems are delivered at the highest quality and within the release timelines.

●Involved in developing a contact list which all of the involved stakeholders, change owners and application support consultants as a tool for coordinating release and deployment activities.

●Consolidation of super user list in SAP for the organization, maintenance

●Involved in developing the structure of the generic test case library which can be used across all projects by consolidating thus removing redundant test cases, providing input on how to further streamline the test case structure.

●Provided a structure for performance testing specifically in the areas of load and stress testing

●Provided support in release weekend, by ensuring that all the timelines are strictly followed by contacting the persons-in-charge to proceed and provide status on release.

●Involvement in evaluating automated testing tools that will help aid in testing activities.

●Conducted awareness meetings with various department concerning the Release and Deployment activities.

NorthgateArinso (Quezon City) October 2010- July 2011

NorthgateArinso is a leading global Human Resources software & services provider offering innovative HR business solutions to employers of all sizes, including Global Fortune 500 companies and many Public Sector organizations. By helping HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management.

QA Tester- Customer Service Back office

Responsible for planning, preparing test plans, executing test scenarios and regression tests based on the test plans per each cycle ensuring that the test criteria are met and raising detected defect accordingly and retesting once a resolution was released. Testing was done in ResourceLink, WebView and MyView software.

●Involved in preparing, analyzing, reviewing test plan, test scenarios, test estimates, prior to actual execution per release of ResourceLink software.

●Involved in test execution of ResourceLink and executing regression test for MyView prior to production.

●Amended existing test cases by placing guide steps for ease of use in test cases available, making it easier to understand even to the inexperienced tester.

●Developed an end-to-end scenario to be used as a training module for new joiners that will aid them to be knowledgeable in ResourceLink.

●Involved in testing the R06 QA Databases and WebView.

Accenture (Makati) 2006-2010

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

Software Engineer – Technical Integration Testing.

Responsible for planning, preparing test plans, executing test scenarios based on the test plans per each cycle ensuring that the test criteria are met and raising detected defect accordingly. Testing was done using the HP Test Tools.

●Involved in preparing test scripts prior to the test execution activities for SAP Materials Management.

●Conducted knowledge transfer for the team discussion regarding business process of upstream activities prior to execution of the test scripts.

●Engaged in test planning and preparation for Mock test for UAT activities.

●Collaborated in regression testing subsequent to staging to production environment for SAP particularly in FI, P2P and MM modules in both automated and manual test scripts.

●Involved in executing end to end test scenarios for SAP FI-GL and PTP module for 2 releases by actively participating on test executions of both manual and automated test scripts which are 100% completed within timeline.

●Conducted basic overview and discussion on the test process documents for new resources in order to fully equip them for the task in the team.

●Collaborated in BI reconciliation task in between environments, contributing to 100% completion of the User Acceptance Testing activities in a timely manner.

●Involved in executing and developing SAP test scripts in Business Process Testing using HP Quality Center and QuickTestPro 10.

●Contributed in executing end to end test scenarios for SAP SD module for 2 releases by actively participating on test executions which are 100% completed within the timeline.

●Strictly implemented quality assurance process for the actual results of test scenario and ensuring that 100% of the test criteria are met.

●Engaged in conducting a quick overview on HP QuickTest Professional training for other team members to impart the advantages of using the tool that which was faster in execution time.

●Actively collaborated in regression testing for ASPEN scenarios attesting that there is no adverse impact upon implementation with SAP which was 100% completed.

●Comprised in data staging for Data Conversion team assuring that the data are 100% accurate.

●Encompassed in infrastructure testing ensuring that readiness of the network is 100% compliant.

●Participated in data scripting using HP Quality Center for multiple scenarios in APAC region for the SAP security providing the precise scenario needed for the next release, completing the task 100% within the timeline.

●Involved in regression testing for both manual and automated tests for legacy systems.

Balane, Chiong & Associate CPA’s – Assigned to Ayala Malls Group (Makati City) 2003-2006

Data Encoder – Ayala Malls Group, Merchandise Mix Department

Responsible for ensuring proper handling, maintaining and managing database for the department, dealing with prospective merchants applying for a space within Ayala Malls.

●Maintained an online database catering to all Ayala Malls delivering the up-to-date data to internal clients and thus reducing query time into a matter of seconds.

●Managed the document managing tool that was used in documenting the active application files that are submitted in the department, addressing queries more efficiently and accurately

●Coordinated the released of Lease Contracts for both new and existing merchants ensuring the timely issuance of pertinent documents.

●Developed information system for current merchants for use in concierge booth for exact and faster search and addressing client queries instantly.

●Repaired and troubleshoot workstations without the help of IT personnel resulting to lesser downtime of equipments and quickly addressing the issue.

Education and Training

Mapua Institute of Technology – BS Civil Engineering 1997-1999

AMA Computer College (Caloocan) – BS Computer Science 2000-2002

Accenture (Manila) January 2007 - August 2008

SAP SCM Order to Cash, HP Quality Center User and Administrator Training, SAP FICO,

Application Testing Tool, Guide to Professional Manners, Effective Cross-Cultural Communication.

CheQ Systems, Makati City February 2007

Basic Mercury (HP) QuickTest Professional Testing Tool Training

Ian Rex Cruz Cunanan

11 Marlboro street, Saint Michael Homes

Pandayan, Meycauayan, Bulacan


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