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Employee Relations Human Resources

Jacksonville Beach, FL, 32250
January 07, 2020

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Richard Rivera, PHR, SHRM-CP

**** ***** ****** **. *.

Jacksonville Beach FL, 32250, 904-***-****


Human resources professional with over 25 years experience in full range of human resource functions. Thoroughly versed in all aspects of recruiting, training, employee relations, benefits and total quality management with excellent track record for receiving results. Innovative, and pragmatic problem-solver efficient at building a progressive partnership with management to maximize resources and profitability. Expertise in:

* Management Development * Policy Development/Administration

* Training & Development * Benefits

* Strategic Planning * Employee Relations

* Staffing/Recruiting * Employee Recognition


Apr 2011 – Present Human Resources Manager, University of Florida Jacksonville Physicians Inc.

Responsible for oversight of all workforce planning, recruitment, interviewing, and placement for all categories of employees (excluding MD’s).

Designs and administers Human Resources policies and procedure that pertain to Employee Relations

Provides assistance in areas of employment, training, policies and procedure, personnel records, compensation, benefits, employee relations, health and safety, and security.

Develops and assists in the implementation of HR policies and procedures through employee booklets, communications, and meetings.

Prepares various reports on HR metrics to meet organizational needs.

Jun 06 – Apr 11 Lead Employment Specialist, Shands Jacksonville

Oversee all recruitment activity including oversight of the employment process

Coordinate and develop cost effective recruitment plan

Responsible for collecting data and reporting on the success of the department

Responsible for recruiting, identifying and interviewing qualified applicants for all assigned Clinical and non-clinical positions throughout the Healthcare system

Responsible for maintaining a qualified applicant pool to achieve adequate staffing levels for the hospital.

Responsible for communicating with directors, managers & supervisors regarding current openings, recruitment processes, and employee relation issues.

Attend job fairs, healthcare seminars & recruitment related events, locally as well as nationally.

Provide guidance, training, coaching & mentoring to Employment Specialist and Human Resources associates

Mar 05 – Apr 06 Regional Recruiter, Value Financial Services

Created and executed recruiting plan that ensured 100% fulfillment of all management and sales and lending positions for the Atlanta Georgia, Jacksonville Florida and Chattanooga & Knoxville Tennessee Markets.

Ensured compliance with local, state and federal employment laws.

Responsible for collecting and analyzing market and economic data that impacted wages in market areas.

Aug 03 – Aug 04 Human Resources Manager, Lowe’s Home Center

Responsible for optimizing the attraction, motivation, and retention of talent in stores by anticipation and preventing people problems in the store, through consistent application of Lowe’s policies, effective management practices, and legal requirements.

Responsible for anticipating talent needs and addressing them through proactive and effective recruiting, staffing and training.

Nov 01- Aug 03 Regional Recruiter, StarStaff Inc. (Shell Oil USA)

Created and executed recruiting plan that ensured 100% fulfillment of all management positions for the Atlanta Georgia and Jacksonville Florida Markets.

Recruited qualified applicants to fill cashier position in C-Stores.

Ensured compliance with local, state and federal employment laws.

Responsible for collecting and analyzing market and economic data that impacts wages in market areas.

Training Site Managers for the position of Hiring/Training Managers.

Responsible for collecting data for Affirmative Action Plan and Applicant Flow Logs.

Human Resource Advisor for Site Managers on HR policies and procedures.

Jul 00 – Nov 01 Director of Operations, Results Management Inc.

Responsible for the success and profitability of company operations.

Directed all HR activities including hiring, firing, salary, and benefits for company.

Responsible for the training and development of staff.

Ensured compliance with local, state and federal employment laws.

Recruitment of new business clients.

Created and executed recruiting plan to meet business requirements.

Jan 80- Nov 00 U. S. Air Force, Chief Master Sergeant (E-9)

Human Resources Superintendent (5 years)

Plan and Directed personnel, education and training activities for all organizations supported.

Directed the recruiting activity.

Directed the Military education and retention programs.

Directed the customer service activities.

Directed quality force activities that included promotion program, appraisal system, separation and retirement processing.

Implemented all Human Resources programs and policies.

Assisted with the local implementation of government programs involving health insurance, disability and life insurance and employee services which included initiation of hiring request, resignations, employee appraisals system and employee suggestion program. Advise management in Labor relation activities. Received formal grievances, resolving those that could be resolve at this level.

Recruiting Office Supervisor/Recruiter (8 years)

Supervised and trained all recruiters.

Developed recruitment strategy to include goals, objectives, recruiting activities, advertising and financial costs.

Achieved established recruitment goals for civilian applicants.

Conducted and maintained local market and production analysis.

Responsible for advertising and promotions program.

Quality Advisor (1 year)

Developed and prepared planning guidance and appropriate directives on the methodology and structure to be used within the unit implementation, maintenance, training and improvement of the quality management systems and processes.

Prepared quantitative and qualitative analysis.

Prepared and presented briefings, speeches and written documents on quality management

Human Resources Specialist (6 years)

Supervised and worked in different work centers in the Military Personnel Flight.

Responsible for promotions, performance appraisals, separations/retirements and career management programs.

EDUCATION Community College of the Air Force, Maxwell AFB

Human Resources Management

Human Resources Certification Institute

Professional in Human Resources Certification

SHRM Certified Professional

USAF TRAINING Personnel Specialist


Recruiter Office Supervisor

Facilitator Course

USDA Management Functions and Techniques Course

Senior Noncommissioned Officer Academy

FOREIGN LANGUAGE Fluent in Spanish

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