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Customer Service Information

Fereej Bin Mahmoud, Qatar
January 07, 2020

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Being a committed team player, want to be part of a renowned organization, to contribute towards the growth of the organization, based on my skills and to learn from the new exposure within the structured framework of the organization and help the organization to achieve its desired goals.


Guest Service Associate ( July 2018- August 2019)

The Leela Kovalam - A Raviz Hotel

Personally attending to the requests of the clients and resolving their issues or concerns in a professional manner.

Responsible for providing quality information regarding the hotel and the services that are being offered, and convince the guests that they have come to the right place.

Responsible for making that valuable first impression on the guests, so that they always make it a point to reserve rooms in the hotels.

To answer the telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it.

To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way.

To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way.


2012 Chinmaya Vidyalaya, Attukal, Kerala, India

Completed Class 10 with 80% marks.

2014 Chinmaya Vidyalaya, Attukal, Kerala, India

Completed Class 12 with 72% marks.

2014- Kerala University, Kerala, India

2017 Completed B.Com Degree with second class.

2017- Frankfinn Institute of Airhostess Training, Kerala,

2018 India

Completed Diploma in Hospitality, Travel & Customer Service.

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