IT support analyst

Vidya Chandrasekaran

** ******** ****, ***** *******, MA, 01845

E-Mail: *********@*****.*** Ph: 1-573-***-****

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Professional Summary

IT analyst with 5 years of experience working in IT and client support environments.

Technical expertise in Salesforce CRM

Experience working with dialysis machines.

Experience working with GPS technology and networking products.

Excellent analytical skills and ability to troubleshoot hardware and software issues.

Excellent verbal and written communication skills.

Experience Summary

Nxstage Medical Inc. - May 2018- Aug 2019

IT Analyst

Provided application support which serves as an interface between Nxstage dialysis equipment, proprietary network devices and healthcare users.

Analyzed and documented software requirements for Nxstage dialysis software application development

Performed ongoing quality assurance to ensure accuracy and consistency of output in the system.

Acted as a project member on Nxtsage initiative to combine Nx2me and Fresinius dialysis system into one single platform

Documented and maintained patient issue logs and treatment plans in salesforce CRM.

Generated engineering reports and performed data validation.

Trimble Navigation – 2 years

IT Analyst

Tested GPS systems remotely and supported GPS related issues.

Provided web-based support for mapping and grouping issues.

Troubleshooting GPS devices installed in fleets, allowing businesses to track and trace vehicles, manage assets and monitor vehicle diagnostics.

Analyzed GPS engineering reports and provided solutions for errors.

Utilize strong troubleshooting and analytical skills with regards to handling high accuracy GNSS data.

Responsible for providing product support to customers and internal Trimble organizations that stem from the Geospatial/Mapping and GIS department.

AT & T – 1 year

Technical Support Specialist

Expertise in providing solutions for Internet issues-DSL, Cable modem connections, OS and hardware issues by utilizing quality standards.

Tasked with troubleshooting and maintaining modems and routers.

Assisted customers with anti-virus program installations and virus removals.

As a member of ASG (Agent Support Group) managing a team of 10 members on various product and process related issues.

Provide fast and efficient customer service via phone, email and web-based ticketing system

Hewlett Packard – 1 year

Technical Support

Performed operating system installation, configuration, verification and testing.

Handled installation of desktops and laptops remotely.

Performed desktop application installation and configuration.

Resolved complex issues including system crashes, network slowdowns, connectivity problems, security breaches and virus infections.

Educational Qualifications

M.Sc (Electronics) Sathyabama Institute of Science and Technology,

Chennai, India

B.E.S (Electronic sciences) University of Madras, India

Software Proficiency

Operating system: Windows XP/ 7/ 8/ 10

MS Office (Word, Excel, Outlook, PowerPoint)

Networking: TCP/IP, LAN & VPN

Languages: SQL

CRM : Salesforce

Ticketing system: HP service manager, ServiceNow

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