Claudia Marques

Toronto, ON LinkedIn: http://www.linkedin.com/in/claudiamarquesHR/

Tel: 416-***-**** E-mail: ada8in@r.postjobfree.com

SENIOR HUMAN RESOURCES LEADER

CORPORATE GOVERNANCE / HRIS / SUCCESSION PLANNING

Passionate, committed professional leveraging a strong combination of administrative and human resources skills to optimize organizational performance. Proven track record leading positive change; working across sites, with multiple teams, to successfully restore business culture following acquisitions and restructuring. Stays current on best practices in areas including pension and benefits plan design, talent recruitment and retention, health and safety, and more. Known for the ability to connect with, and influence employees at various organizational levels, from shop floor to senior leadership.

Competencies:

Strategic Planning & Business Growth ● Employee Engagement, Diversity & Inclusion

Change Management & Culture Transformation ● Talent Acquisition & Development

Labour / Employee Relations ● Regulatory & Legal Compliance

Ground-Up Structure Implementation ● Creative Thinking & Problem Solving

PROFESSIONAL EXPERIENCE

SPP CANADA AIRCRAFT INC., Mississauga, ON 2012 to 2019

Senior Manager(Human Resources, Administration, Health & Safety – 2014 to 2019)

Most senior HR leader, directing six team members in staffing, recruitment, executive compensation, training, leadership development, HRIS, and compliance across three unionized and non-unionized sites.

Change Management:

Facilitated post-acquisition integration by identifying areas for functional centralization and best practices during two acquisitions.

Increased departmental efficiency – overcoming resistance that “it’s never been done this way” – by providing facts about industry standards, and explaining benefits of the new processes / procedures.

Spearheaded positive change in role as change agent across all business units.

Continuous Improvement:

Drove continuous improvement as advisor to senior leadership team – including Board of Directors – on HR-related matter and risk mitigation; emphasizing performance and organizational development.

Safeguarded corporate interests by developing health and safety (H&S) system and facilitating H&S committee meetings, as well as partnering with outside counsel to defend against litigation claims.

Controlled costs by reviewing finances to shape development and management of HR budget.

Team-Building / Performance:

Revitalized high-potential leaders, and supported succession planning, by co-facilitating management succession planning and organizational review sessions and creating tools to drive development.

Secured new talent by partnering with senior management team to implement talent acquisition plan.

Manager (Human Resources, Payroll, Administration – 2012 to 2014)

Created HR organization from ground up – including writing policies and procedures – reporting directly to COO, with responsibility for one business unit and three administrators.

Enhanced performance by mentoring senior leadership team and line managers on conflict resolution and importance of organizational performance development.

SPP CANADA AIRCRAFT INC. – Continued

Guided growth by developing organizational strategic plan alongside senior leadership team.

Improved productivity by bridging gaps between local employees and Japanese expats.

Safeguarded corporate and employee interests by managing employee benefits plan design and annual renewals.

MURATA POWER SOLUTIONS / C&D TECHNOLOGIES, Markham, ON 2006 to 2012

Manager, Human Resources (2007 to 2012)

Provided hands-on support on all HR levels: staffing, recruitment, benefits, training, HRIS, regulatory compliance, and health and safety (reported directly to Vice President of Human Resources).

Contributed to organizational growth through strategic planning work, including building and aligning HR structure across North America.

Optimized productivity through effective management of on-site facilities including maintenance schedules for buildings and equipment.

Committed to continuous improvement as demonstrated by on-going drive to provide “out-of-the-box” solutions, as well as pursuit of knowledge / understanding of international corporate governance.

Drove employee engagement through coaching, education, and mentorship, as well as implementation of employee handbook.

Ensured adherence to current employment and safety standards by mentoring senior leadership team (Canada and US) with heavy emphasis on coaching and change management.

Human Resources Generalist (2006)

Collaborated with global HR team to develop HR structure – integrating international perspectives, and implementing best practices – as well as managing payroll cycle / reporting and implementing HRIS system.

CENTER FOR ADDICTION AND MENTAL HEALTH, Toronto, ON 2000 to 2004

Human Resources and Benefits Assistant

Worked on multiple collective agreements in unionized environment, and served as key member of project team, using HRIS to transfer and implement three benefit plans for over 2,500 employees.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Commerce, (Major in Human Resources, Minor in Law), Ryerson University 2007

Business Administration Diploma, Humber College 2003

Human Resources Certificate (Honours), Humber College 2000

Leadership Workshop – Managing and Coping Through Change, CareerJoy 2018

Understanding Your NEER Statements, WSIB Certificate 2018

Supervisor Health and Safety Awareness in Five Steps 2017

Health and Safety Certified, WSPS 2016

STANDARDS & TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint) / HRIS / AS9100 Quality Management System / Transport Canada Requirements

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