Effective communicator, excellent interpersonal and written skills, able to convey project updates to various levels within the organization, while maintaining healthy relationships with sponsors and stake holders.
Handle on-going client projects and change requests from initiation to post-launch support.
Develop and maintain detailed project schedules, logs for issue tracking, action items, changes and risk logs.
Within project, define priorities to ensure deliverables are aligned with project timelines to mitigate issues.
Assess risks and provide management an analysis of the impact on the project timeline, cost and delivery.
Work meticulously with procurement team to develop, consolidate and reconcile management and resource allocation reports.
Manage project and resourcing costs to ensure overall project profitability.
Provide subject matter expertise in areas including: project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas based on established projects management techniques.
Work Break Structure
RACI Chart/ Histogram
Request for Information
Request for Quotation
Request for Proposal
Blackberry server/ Smart
phones/ Lync/ Office
Microsoft User State
Migration Tools (USMT)
CVS to Git Migration
Statement of Work
Microsoft Assessment and
Planning Toolkit 5.0/5.5
MS Exchange Server
VMware virtualization for
Desktop and Server
Risk management plan
Simba Textile Inc – Project Coordinator
Aug 2018 to Present
In my current role, I collaborated with team of various skills and specialties to develop a voice automated smart sorting system.
Create, manage and own processes for both the support and implementation team.
Ensure projects are budgeted correctly and finished under budget.
Follow up with support and on-call engineers on issue resolution.
Build and sustain client and vendor relationships.
Act as the point of escalation for clients and internal support.
Implement dashboards to provide clear, accurate and precise reports for senior management.
Owned, managed in house applications used for this system.
Managing engineers abroad in different time zones.
Provide mentorship, guidance and motivation to engineers and fellow peers.
Identify and manage problematic trends.
Experience with change management (process and hierarchy changes).
Helped creating designs of prototype with cost estimates at several stages of project development.
Used Microsoft Suite to develop budgets, and Gantt charts to keep our project on schedule.
Sourced tools and materials for cost and usability in design. Page 2 of 4
Indigo Books & Music – Project Coordinator
April 2016 – June 2018
During my tenure I have worked on various projects: PCI Compliance, SIEM, IDPS, SOC, BIT9, SolarWinds
Facilitated external audits on behalf of IT Operations, and successfully managed internal team members through preparation and remediation activities.
Managed communication and follow up with stakeholders on gaps identified.
Brief team, LOB application leaders, Management and Stakeholders on project activities and project status.
Prepared management reports and generate key metrics.
In coordination with business application and operations team manage IT key controls and processes.
Worked with development/design team for store construction and renovation projects, reading the drawings and making sure things are according to plan, budget and as per the timelines.
Coordinate the conducting of periodic control tests monthly/quarterly, track results, and manage remediation activities through to completion using a risk-based approach.
Managing, tracking and reporting semi-annual firewall reviews as per PCI requirements.
Worked and participated with team on CSIRT (Computer Security Incident Response team) project.
Kept track of changes to PCI and other applicable laws/regulations, and continue to improve controls and policies.
Manage Penetration Testing, Data Protection, Network Security programs.
Gather, organize, consolidate and manage all documents required for PCI compliance using Sherpa tool (Telus tool).
Tracked all the projects handled by IT Operations to minimize the delay and help to remove roadblocks.
Helping to track the status of Large and Small format stores from IT perspective. CIBC – Project Coordinator (Server Migration)
Oct 2015 – March 2016
Interacted with business to gather requirements and to propose effective and efficient design.
Ensured project aligns with business, influencing the development of plans & processes in supported organizations.
Analyzed, defined and coordinated the participation of others in the definition of efficient, cost- effective business intelligence solutions which supported client business processes and functional requirements.
Examined business requirements and then define how the IT solution address those requirements.
Actively participated with stakeholders in project progress meetings and monthly project reviews
Performed various project administration tasks, including coordinating meetings, taking meeting minutes, forwarding communication releases, creating project documents, templates and performing maintenance of project tracking logs (i.e., issues, change control, etc.) in order to satisfy project management processes.
Assisted in the resolution of data inaccuracies and inconsistencies with internal and external business partners.
Worked with the Project Manager overseeing the project's list of action items, and brief the team on a weekly or monthly basis.
Ensured the scheduling of project changes is aligned with the program timeline and other dependent deliverables.
Extensive use of Service Now platform to submit/manage change tickets, assign tasks to technical team resources, gather required approvals while keeping into view enterprise standard change management policies and timelines.
Attended change review calls (TAB/CAB) and provide justification and insight into the changes as needed.
Work side-by-side with senior managers to plan and co-ordinate the decommissioning of virtual and physical servers.
Managed business expectations and effectively communicate risks and constraints. Page 3 of 4
Exchange Solutions - Project Coordinator
June 2015 – Sept 2015
Functional experience in performing compliance onuses for SOC1, SOC2 and PCI (Payment Card Industry).
Experience in development of review programs & testing strategies governing asset & corporate compliance regulations.
In depth knowledge of managing compliance test program steps and highlighting key risks and controls.
Strong understanding of programming principles and security best practices.
Produced progress reports and committee meeting minutes and follow-upped with the stake holders.
Used Confluence/JIRA to manage and update all project activities.
Worked on the migration project of applications from CVS to Git.
Created scheduled and worked with resources for timely migration of Git.
Helped the technical team to create/edit the Git migration documents for future references.
Liaised with internal service groups and infrastructure resources to deploy the changes
Recommended corrective solutions/measures to management following gap analysis & observations within project.
Created Work Breakdown Structure (WBS), Activity List, Risk management plan, Scope document, Resource plan, Project schedule, options analysis, RACI chart and Histogram. Siemens Canada - Project Coordinator
Jan 2014 – April 2015
This job was completed in two phases. In order to achieve the objectives and help the stakeholders, I was in constant communication with Global teams USA, Germany, India, Manila and Russia via emails and phone calls, keeping in mind the urgency of the issues and the time constraints of the project.
Worked on Window 7 migration project from initiation to post-launch for the entire Canada region.
Co-ordinated with IT team and system engineers to ensure successful upgrades.
Maintained in-depth understanding of requirements and provided internal team detailed requirement documentation.
Developed and maintained timelines, logs for issue tracking, action items, changes, risks, deployment schedules.
Reviewed business requirements documentation, determine feasibility & assess changes in requirements to highlight and communicate items outside the scope.
Within the project, defined priorities and ensured deliverables are aligned with project timelines.
Assessed risks and provide management an analysis of impact on project timelines, cost and delivery.
Attended off-site meetings for project or business development and created, maintained and delivered project solution and design documentation.
Researched and evaluated various technologies to meet business requirements.
Worked closely with development teams to handle application-related tasks and support staff for application issues.
Managed project and resourcing costs to ensure overall project profitability.
Assisted Manager of Operations in revenue forecasting.
Co-ordinated with security team to ensure application security and audit readiness.
Execute changes within the established change management process.
Assist Project Manager to prepare monthly compliance status report for Stakeholders and Executive Team.
Work closely with development teams to handle application related tasks and support staff with application issues.
Comprehensive knowledge of different methodologies of Project Management including Agile, waterfall, spiral and software project life cycle SDLC.
Implemented security provisions to ensure that classified data is not transmitted, copied, or compromised, provide procedural guidance and verification for the proper disposal.
Participate actively with Project Managers to conduct project kick-offs and maintain meeting minutes.
Created documents with instructions snapshots of deployment and installation of customized software.
Design, organize and implement Active Directory plans and group policies using NetPro tool.
Monitored Clarify ticketing system for workflow & change management requests from all stakeholders.
Worked meticulously with the Procurement team to make sure resources are on time, and as needed stepped up to resolve the issues so the project is completed on time. Page 4 of 4
Routinely train help desk technicians on a one-on-one basis on troubleshooting issues and updates.
Used MS access, MS Excel, MS PowerPoint, MS Outlook, MS Visio, SharePoint, Pivot Tables, V- Look Ups and SnagIt to develop and manage data reporting for projects. EDUCATION
Working towards PMP certification (Project Management Professional) from U of T. Microsoft:
Configuring and Troubleshooting windows Server 2008 Network Infrastructure (6421B)
Deploying Windows Server 2008 (6418C)
Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (6425C)
Configuring and Troubleshooting Windows Server 2008 Application Infrastructure (6439A)
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 (10135A)
Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory (6426C)
Implementing Citrix XenApp 5.0 for window server 2008 (CXA-201-1I) VMware:
VMware vSphere: Install, Configure, Manage [V5.1]
MBA: Master of business Administration Marketing 1998.
MSC: Masters of Science 1995.
MCTS: Windows Server 2008 Active Directory, Configuration.
MCTS: Windows Server 2008 Network Infrastructure, Configuring.
MCTS: Windows Server 2008 Server Administrator.
MCITP: Microsoft Certified IT Professional, Server Administrator on Windows Server 2008.
MCSA: Microsoft Certified Solution Associate, Windows Server 2008.
MCTS: Microsoft Certified Technology Specialist, Windows 7 and Office 2010, Deployment.
MCP: Microsoft Certified Professional.