Sign in

Customer Service Executive

Ludhiana, Punjab, India
$ 36000 P/A
January 07, 2020

Contact this candidate



Contact: +91-931*******,+91-706*******


Sea Export Operation logistics & Freight Forwarding Documentation

Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement

Industry Preference: Shipping / Logistics & Freight Forwarding

Profile Summary

A result-oriented professional offering over 5+ years of a successful career with diverse roles distinguished by commended performance in:

Export Documentation Shipping Operations Export Operations

Logistics & Freight Forwarding Team Management

Comprehensive experience in handling Export Documenation, managing shipping operations for various freight markets included different commodities with key focus on top line profitability by ensuring optimal utilization of resources

Experienced in liaising with the International Shipping partners as well as the custom department and various other authorities for obtaining approvals & clearances for seamless export operations

Proficiency in planning, directing and maintaining efficient Shipping and freight forwarding operations; assigning and evaluating the work performance of the personnel assigned

Resourceful in liaising with the International Shipping Partners / Agents as well, Custom Department and various other authorities for obtaining approvals

An effective negotiator with excellent people management, mentoring skills to train and motivate cross cultural teams in optimising their skills in customer relationship management

Organizational Experience

Since Aug’ 2014 to July’2018 associated with CLS LOGISTICS PVT. LIMITED handling Sea Export Operation

Growth Path/ Deputation:

Sep’18-Till date Sr. Executive – Customer Service/ Documentation / Logistics & Freight Forwarding

Aerocruz Logistics Pvt. Ltd.

Aug’14- July’18 Executive: Documentation _ Sea Export Customer Service/ Logistics & Freight Forwarding

CLS Logistics Private Limited,India

Key Result Areas:

Freight negotiation with S/Line & agents, arranging booking(Cro/Do) for Export Shipments

Monitoring :

oMonitoring the shipments while handling S.I, documentary process & B/L releasing (both Sob & Rfs), Telex Release, Switching of the B/L

oHandling Generations of Liner Bl’s, Liner Seaway Bl’s, HBL’s, Seaway HBL’s and also compose LC shipments bl’s

oSteering scrutiny of L/C : SM / RMs provide L/C draft in advance before opening of L/C & will give inputs in -order to provide error free documentation

oDocumentation with team & checking before submission/ handover to client office/ bank

oExport record, billing, payment etc.

oFollow-up with Plant people, CHA for container status.

oHandling Customers’ queries through calling, mailing and helping them with satisfactory service.

Following-up with marketing and planning department for export clearance status


oDSR (Daily shipment report)

oShipment tracker & other MIS sheets record

Academic Details

Obtained MBA (Marketing and H.R) from Kurukshetra University (Haryana).

BCA from Jammu University, Jammu & Kashmir

Senior Secondary School Certificate J&k Board, Jammu & Kashmir

Secondary School Certificate from J&k Board, Jammu & Kashmir

Other Courses:

Diploma in IFBI(Institute of Finance, Banking & Insurance) from NIIT, Jammu, Jammu & Kashmir

IT Skills

MS-Office and Internet Applications

Personal Details

Date of Birth : 08th Feb. 1991

Languages Known : Hindi, English, Punjabi

Address : House No. 197/A (JMC), Opp. Govt. Qrtrs. Block “L” (ORTs),

Housing Colony, Janipur, Jammu (J&K) - (180007) INDIA

Passport Details : L7269525 Date (Valid Till 20/08/2024)

Nationality : Indian

Marital Status : Single

Dependents : Mother & Father

Driving License : J & K state

Contact this candidate