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Customer Service Sales Executive

Culiat, NCR, Philippines
January 07, 2020

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KArim samy hassan ahmed




To work in a highly competitive organization that demands experience, education and provides a professional working environment. Willing to learn through new experiences, while also playing a pivotal role in the organization’s development to increase its growth and productivity.


School : S.L.S

University : Medina Academy

Faculty : Information System (IT-Accounting-Management)

Personal Information

Date of Birth : June 1, 1988

Gender : Male

Height : 194cm

Weight : 85kg

Marital status : Single

Nationality : Egyptian

Religion : Islam

Language Spoken : Arabic, English

Visa Status : Tourist Visa (had Previous Employment Visa)


Reservation Sales Specialist March 2018 – March 2019

Intercontinental Hotel Group (IHG) RCBC Ayala Makati Philippines

Duties and Responsibilities

●Answer inbound calls from IHG guests.

●Assist guests with reservation and other hotel related inquiries.

●Provide elite customer service to IHG guests while promoting/selling the hotels.

●Help guests by choosing best suited hotel.

●Making/reporting booking tracker.

Debt Collector 2016 – 2017

Trust Debt Collection Al Majaz Sharjah United Arab Emirates

Duties and Responsibilities

●Make collection calls.

●Prepare and maintain various reports.

●Maintain an accurate aging report.

●Maintain up-to-date records in system.

●Collection and allocation of payments.

●Carry-out billing, collection and reporting activities according to specific deadlines.

●Reconciliation of accounts.

●Monitor client account details for non-payments, delayed payments and other irregularities.

●Follow established procedures for processing credit applications, adjustments, checks, etc.

●Investigate and resolve customer queries.

●Communicate with internal personnel and clients via phone, email, mail or personally.

●Submit delinquent accounts to collections, as needed.

Data Entry – Tax Accounting Clerk 2014 - 2016

Alsumood2000 Dubai United Arab Emirates

Duties and Responsibilities

●Tax return preparation

●Managing of monthly bookkeeping processes.

●Preparation of financial statements

●Data entry and other accounting, bookkeeping administrative and tax projects.

CSR Team Leader 2009 - 2014

VODAFONE Egypt (local account) Egypt

●Customer and telesales

●Sell full data package services for corporate and individual internet plans

●Helping with training and development

●Completing paperwork

●Handling complaints (both customer and staff)

●Financial responsibilities

●Ordering stocks

●Helping with promotional events

●Assigning staff shift and duties

●Making reports and reporting to senior level management



●Full knowledge in CRM-C Cat-Win Cash

Shift Leader 2008 - 2009

ECCO Contact Center Company Egypt

●Plan and follow the most efficient routes for delivering goods.

●Unload and sort items collected along delivery routes.

●Receive messages or materials to be delivered, and information on recipients such as names, addresses, telephone numbers and delivery instructions.

●Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

●Record info such as items received and recipient’s responses to messages.

Sales Executive 2004 -2008

Virgin Mega Store Egypt

●Identifying reputed clients

●Providing excellent Customer service

●Answer customer needs and complaints

●Upselling, cross selling

●Making and checking inventory and stocks

●Generating business on a daily basis


Excellent verbal and written communication skills

Result oriented, responsible and hardworking

Perform assigned tasks with great responsibility

Excellent Customer Service

Key Competencies







I hereby state that the furnished information is true and correct to the best of my knowledge.

Karim Samy Hassan Ahmed

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