Customer Service Sales
Resume:
HARPREET SAINI
Winnipeg, Manitoba R*P *J* Phone: 204-***-****
Email: ****************@*****.***
Professional Profile
Self-driven and organized Finance Professional with over 2 years of experience in the accounting field with solid understanding of payroll, issuing bills and invoices, general ledger posting, and recording of financial transactions on daily basis.
Excellent decision-making and problem-solving skills by effectively analyzed problems and provide value-added solutions to customer satisfaction.
Strong interpersonal communication skills and ability to understand customers expectations and dealt with them in a more professional manner.
Recently Graduated in The Financial management diploma at The University of Winnipeg’s Professional, Applied & Continuing Education (PACE) and seeking full time opportunity to work as Office Clerk.
Proficient in Microsoft Office applications (MS-Word, Excel, PowerPoint).
Relevant Work Experience
FINANCE ADMINISTRATIVE ASSISTANT FEB 2017 – NOV 2018
Kim Investment Limited Punjab, India
Formulated and issued bills, invoices, and financial statements with 20% increased efficiency to ensure timely delivery to clients.
Demonstrated work schedules and procedures for maintaining accurate company-wide financial records and producing timely financial reports.
Achieved recognition for an excellent track record of adapting to new technologies and applications quickly.
Handled cash and recorded daily financial transactions with a high degree of accuracy and attention to detail which resulted in zero transactional errors.
Managed day-to-day administrative tasks in highly organised manner.
Prepared federal and state income tax returns for clients.
Proven expertise in developing monthly, quarterly, and annual Profit and Loss statements and balance sheets for management within strict deadlines.
Contributed to reducing outstanding accounts receivables through the improved collection process.
Updated and processed payroll records of 150 employees by entering information of new hires and deductions along with vacation and sick accruals.
PAYROLL AMINISTRATOR INTERN NOV 2019 – DEC 2019
Loblaw Companies Limited Winnipeg, Canada
Maintained payroll information by collecting, calculating, and entering data.
Processed, entered, and balanced payroll of the assigned clients with little or no errors.
Assisted with the administration and processing of payroll activities.
Processed taxable benefits and vacation payout to employees.
Performed clerical duties, maintained files, and organised documents; photocopy and fax as needed.
Processed payroll information using payroll software.
Maintained employee confidence and protects payroll operations by keeping information confidential.
Calculated and posted payroll deductions on payroll system.
HARPREET SAINI
Winnipeg, Manitoba R2P 2J8 Phone: 204-***-****
Email: ****************@*****.***
Additional Work Experience
FRONT-END CASHIER (CUSTOMER SERVICE) JAN 2019 – PRESENT Lucky Supermarket Winnipeg, Canada
Scanned groceries and ensured proper price scanning.
Received payment by cash, credit cards, or automatic debits.
Issued receipts, refunds, cashback, or change due to customers.
Counted money in cash drawers at the beginning and end of the shifts to ensure that amounts are correct and there is adequate change.
Resolved customer complaints and answered customers’ questions.
Calculated total payments received and reconciled with total sales.
Achieved daily sales target of $5000 by actively promoting products.
ASSISTANT TEAM LEADER JAN 2015 – JAN 2017 Future Retail Limited Punjab, India
Responsible for sales target achievement, inventory management and completing the task floated by senior management.
Worked on sales and inventory reports of the store.
Handled customer complaints by providing proper solution and ensuring the best customer service on the floor.
Maximized the sales and profitability of the store to achieve growth.
Organised, prepared, and arranged promotional materials and display.
Education Background
FINANCIAL MANAGEMENT DIPLOMA JAN 2019 – DEC 2019
The University of Winnipeg Winnipeg, Canada
(Professional, Applied and Continuing Education- PACE)
MANAGEMENT CERTIFICATE JAN 2019 – DEC 2019
Certified by Chartered Managers Canada (CIM) Winnipeg, Canada
MASTER OF COMMERCE JULY 2013 – MAY 2015
Guru Nanak Dev University Punjab, India
COURSE IN OFFICE AUTOMATION APRIL 2009 – MAY 2010
Computer fundamentals Punjab, India
MS-DOS, WINDOWS
MS-OFFICE (MS-Word, Excel, PowerPoint)
Awards and Accomplishments
Won “President’s Scholarship for World Leaders Award 2019” at The University of Winnipeg for demonstrating outstanding achievement in areas of leadership, academic excellence and community service.
Promoted from Store Associate to Assistant Team Leader at Future Retail Limited for exemplary performance in customer service and inventory management.
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