Manager Customer Services

CRISTOPHER O. GUERRERO

Contact num:095********

Age: 39

Birthdate: june 7,1980

Civil status: married

Height: 6'3

Weight: 95kg

Hobbies: basketball,swimming, billards

Religion: BornAgain

Current Address: Brgy. Asuncion,Maasin City, Southern Leyte

OBJECTIVE

To obtain a position using strong customer services skills and ability to well work with diverse people in a stimulating environment conducive to mutual growth.

SUMMARY OF QUALIFICATION

• Over 3 years’ experience performing Concierge duties at the Le meridien hotel abu dhabi and 6years Head concierge in Holiday Villa Hotel and residences Doha Qatar

• Demonstrated ability to deal with different types of guests some of whom require a high levels of patience and tact

• Well versed in anticipating guests’ need and responding appropriately

• Profound experience in detecting signs of emergency and react immediately

• Proficient in handling and responding to customers’ needs pertinent to meals, cleanliness and organization of their space

CORE COMPETENCIES

• Ability to perform all functions with detail and accuracy

• Good judgment especially in time of crises

• Demonstrated ability to follow directions accurately

• Profound ability to comprehend guests’ needs

• Proven ability to maintain guest confidentiality

• Bilingual – English and Polish

EXPERIENCE

CARLISLIE BRASS

Storekeeper

Dubai UAE 2016-2019

Holiday villa hotel and residence ( doha qatar)

Supervisor concierge department june 23, 2009 -2015

Q-Ball Manager 2015-2016

• Greet guests as they arrive and depart

• Follow up on guest inquiries

• Coordinate and manage requests for special arrangements

• Escort guests to their assigned rooms

• Ensure rooms are serviced appropriately and meals are served accurately and on time

• Transport dirty linen to be cleaned

• Set up stock and maintain work areas

• Assist other departments in order to provide excellent customer services at all times

Le Meridien hotel (abu dhabi)

Concierge

November 2006-june 2009

EDUCATIONAL BACKGROUND

College Level - University Of Southern

Phillipinnes-Lahug

High School Diploma – 1997 Limasawa National High School, limasawa, southern leyte philippines

Tertiary - 1993 Triana elementary school

limasawa southern leyte philippines

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